新加坡商莫氏亞太有限公司台灣分公司

【WHAT THIS POSITION IS ABOUT - PURPOSE】 The Key Account Manager builds trusted relationships with a portfolio of major clients to ensure loyalty and prevent defection to competitors. The role involves acquiring a thorough understanding of key customer needs and requirements, while also expanding relationships with existing customers by consistently proposing solutions that meet their objectives. 【WHAT WILL YOU DO - RESPONSIBILITIES】 • Achieve sales objectives within the assigned group. • Develop and execute a territory business plan, utilizing territory reports to identify trends and strategize accordingly. • Maintain relationships with key accounts and negotiate customer contracts aligned with the company's sales strategy. • Coordinate activities of all customer-facing functions to ensure consistent and cohesive service. • Manage sales of multiple products and product line extensions effectively. • Monitor competitive activities within accounts and share relevant information with stakeholders. • Build trusted relationships with major clients to prevent defection to competitors. • Ensure timely delivery of correct products and services to customers. • Act as a communication link between key customers and internal teams. • Resolve customer issues and complaints to maintain trust. • Contribute to generating new sales that develop into long-term relationships. • Prepare regular progress and forecast reports for internal and external stakeholders using key account metrics.

【WHAT THIS POSITION IS ABOUT - PURPOSE】 Provides clinical sales field support to both new and existing customers and other field personnel. Conducts on-site education and consulting, and supports establishment and maintenance of customer relations with healthcare professionals and organizations. The incumbent also participates and develops presentations for conventions, forums, and meetings for the purpose of promoting product awareness and shares product information/data analysis to clinical research groups. They may provide technical expertise and troubleshooting to practitioners during clinical procedures/operations. 【WHAT WILL YOU DO - RESPONSIBILITIES】 • Providing scientific training for sales, marketing, or other internal personnel • Facilitating of interactions between medical personnel and external investigators • Identifying key scientific developments, new research methodologies, therapy trends and/or other developments in the aesthetics area • Share feedback from external experts including their perspectives on data and medical/scientific concepts, views of the general aesthetics area landscape and clinical experiences • Conduct training on scientific/medical information content at Product Informational Speaker Training events • Responding to unsolicited questions in the medical information area of a medical conference exhibit booth • Developing and delivering education presentations in accordance with applicable procedures • Providing recommendations to marketing for Scientific Experts and other external parties to serve as consultants, advisory board members etc. • Other ad hoc duties as and when assigned by the Company

**總公司位於台北信義區，此一業務職位負責區域為南區。 **業務範疇地區為嘉義、台南、高雄為主，須配合公司日程，至總公司開會。 • PSR, Professional Sales Representative 專業業務銷售代表 • Cold call or go door-to-door prospects on location 在負責區域上門陌生拜訪潛在客戶 • Set appointments with clinic and Hospital staff and administrators 與診所及醫院工作人員和管理人員拜訪預約 • Manage all leads and customers within a defined territory 管理負責區域內的所有潛在客戶和現有客戶 • Build relationships with clinic and hospital staff 與診所及醫院工作人員建立關係 • Educate customers on the feature and benefits of Merz product 向客戶介紹 Merz 產品的特性和優勢 • Place replenishment orders at existing accounts 在現有客戶下持續拿下訂單 • Maximize sales revenue by upselling and adding portfolio 通過追加銷售和增加產品組合來最大化銷售收入 • Communicate between sales, marketing, and support teams to improve customer experience 在銷售、營銷和支持團隊之間進行溝通，以增加客戶滿意度 • Collect, analyze, and present field sales data to assist with strategic planning and implementation. 收集、分析和展示現場銷售數據，以協助戰略規劃和實行。 • Product knowledge and sales techniques. 產品知識和銷售技巧。

【WHAT THIS POSITION IS ABOUT - PURPOSE】 客戶服務專員負責全面管理訂單流程，確保作業符合公司政策與合規要求，並負責訂單處理及與經銷商協調，以確保庫存調配與訂單履行的順暢執行。 【WHAT WILL YOU DO - RESPONSIBILITIES】 1. 高效管理與處理銷售訂單，確保準確性與時效性。 2. 及時回應內部同仁、經銷商及外部客戶的需求，並妥善解決問題。 3. 審核、準備並提交訂單至經銷商（DKSH），確保符合信用管控要求。 4. 協調並管理不良品退貨流程，確保文件記錄完整且符合規範。 5. 支援業務行政工作，包括準備報價單與標案文件。 6. 維護並更新 SAP 資料，負責訂單配貨、開票與出貨作業。 7. 管理月底結帳流程，確保作業順暢。 8. 處理樣品、贈品及促銷訂單，確保執行順利。 9. 確保業務運作符合 GDP 法規及公司內部管控制度與程序。 10. 執行主管指派的其他臨時任務。

【WHAT THIS POSITION IS ABOUT - PURPOSE】 We are seeking an experienced, results-driven (Associate) Product Manager to join our dynamic team in the aesthetics industry. This individual will be responsible for developing and executing innovative marketing strategies across both consumer and healthcare professional (HCP) channels. The role involves leading new product launches, developing communication campaigns, and driving business growth. The ideal candidate will be a strategic marketer with strong collaboration skills and a passion for the aesthetics field. 【WHAT WILL YOU DO - RESPONSIBILITIES】 • Develop and execute strategies to drive market share and business growth. • Lead product content and messaging development, ensuring consistency with global strategy and competitiveness in the local market. • Lead consumer-centric communication to build brand awareness, increase product preferences, and deepen customer loyalty. (e.g. Digital ads, OOH, POSM, product gimmicks, toolkits, websites, digital content etc.) • Develop trade plans targeting clinics where aesthetic treatments are offered. • Ensure product visibility and availability at point-of-care locations through effective merchandising, training, and sales support. • Collaborate with medical affairs and sales teams to develop and execute HCP initiatives that drive HCP endorsement and usage of products. • Monitor sales delivery against target and effectiveness of marketing activities, making recommendations for optimization based on performance metrics. • Track and report on market trends, competitor activities, and customer feedback to inform decision-making and identify growth opportunities. • Manage Advertising & Promotion spendings to ensure delivery within the given budget • Act as the key liaison of your brand between marketing and other departments, fostering team collaboration to drive product success under the shared goal.