捷飛科技股份有限公司

Client Engineer Taipei, Taiwan At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Client Engineer owns the Customer Experience for their customers by acting as a primary partner and point of contact for select strategic Jamf customers. They focus on driving successful deployments of Jamf products, accelerating adoption of the Apple platform, and maintaining a productive relationship between Jamf, Apple, and the customer in highly complex enterprise environments. They serve as an expert in the implementation and management of Jamf products and integrated technologies. In addition, they represent the voice of the customer inside Jamf by working between organizations and internal business units to ensure long-term, sustainable success. This position is based in Taiwan. We are only able to accept applications for those based in Taiwan. What you can expect to do in this role: -Demonstrate a relentless passion for the success of Jamf’s customers -Lead key initiatives pertaining to customer success -Act as primary point of contact and technical representative for one or very few assigned customer(s) -Establish and maintain an active and successful project plan to drive Apple adoption and success of initiatives within organization. -Bring customer feature requests, issues, and product information to the appropriate representatives within the company to attain resolution -Advocate for Jamf products and capabilities and solutions to customer implementation -Actively engage with customer including frequent communication to several points of contact within customer organizations -Pursue and maintain integration capabilities with external systems to Jamf products -Work cross-departmentally to ensure customer needs are communicated and needs are resolved -Create and maintain a reference environment to ensure customer needs are understood and met -Utilize expert knowledge of leading enterprise technology trends to advocate internally and influence Jamf’s product roadmap -Actively consult on architecture and design of Jamf products as it pertains to large enterprise environments -Work with customers on-site as necessary to achieve success What are we looking for: -Minimum of 3 years experience successfully integrating Apple products in highly complex corporate IT infrastructure -Minimum of 3 years proven mastery of Jamf and/or Apple technologies -Minimum of 3 years experience working in Customer Service (internal or external) in a technical environment -Chinese Language - Native (Required) -English Language Proficiency (Required) -Exceptional Communication Skills -Exceptional Customer Service Skills -Ability to teach material effectively -A balance of tenacity and strategic thinking EDUCATION & CERTIFICATIONS 4 year / Bachelor's Degree (Preferred) A combination of relevant experience and education may be considered Jamf Associate, Tech, Admin, Expert level certifications (Some Combination Preferred) How we help you reach your best potential: -Named a 2024 Best Companies to Work For by U.S. News -Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families -Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work® -Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

What you can expect to do in this role: -The Senior Account Executive will formulate and execute a sales strategy within an assigned territory to either bring new customers into Jamf or help grow our existing customers. -Work in partnership with Sales Development Representatives, Sales Engineers and Strategic Account Executive to build quality pipeline and to ensure our customers success with Jamf and their Apple devices. -Forecast sales activity and revenue achievement on a monthly and quarterly basis, while creating satisfied customers. -Develop meaningful relationships with key stakeholders at accounts while managing the entire sales-cycle from prospecting to closing the deal. -Build trusting relationships within the sales ecosystem including Channel Partners and Apple as well as maintain strong relationships with other internal stake holders at Jamf. -Leverage industry leading sales tech stack including SalesForce.com, Outreach.io, ZoomInfo, LinkedIn Navigator, Gong.io and much more -Use Salesforce.com to document and manage sales activities -The Senior Account Executive helps to bridge the gap to executives, increase Jamf mindshare, and elevate Jamf to a more strategic position within all accounts -As a Jamf employee you will be expected to travel up to 20% to attend events specific to your role include international travel -Other duties and special projects as assigned. What we are looking for: -4-year / Bachelor’s Degree (preferred) -A combination of relevant experience and education may be considered -5+ years software sales experience in the enterprise market (required) -Proven ability to understand customer needs, create, and deliver customer-focused proposal and solutions. -Proven ability to build sales pipeline and progress opportunities from lead generation to contract execution. -Strong ability to work independently as a self-starter, while is also a team player. -Strong self-improvement mindedness. -High degree of transparency and integrity. -Ability to control emotions in a high pressure fast paced sales environment. -Native in Chinese language and Business level proficiency in English. Why Jamf? -Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine -Named a 2024 Best Companies to Work For by U.S. News -Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families -Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work® -We offer a clear and defined sales career path. Our main goal is to help you successfully step into our Account Executive role, but there are many ways to advance your career at Jamf. -We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities. -You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf. -We set achievable targets, help each other out, and share best practices across the team. -You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.