Seasonal Packages, Frequent Flyers Programs, and Intercontinental Hotels Group Loyalty programs. • 瞭解酒店所有的促銷政策，如季節性的專案，宣傳單上

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 Prepares mise en place and food preparation and assists with food presentation as part of the kitchen brigade. 進行開餐準備和菜肴的烹飪，作為廚房團隊的一員協助食品裝盤工作。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 • Prepares, cooks, serves and stores dishes • 進行菜肴製作、烹飪和上餐 • Prepares food for service • 準備食品為客人服務 • Cleans and re-sets his/her working area • 清潔並整理工作區域。 • Implements the hotel and department regulations, policies and procedures • 實施酒店和部門的規定、政策和程序 • Maintain a hygienic kitchen • 保持廚房衛生 • Cleans kitchen and equipment • 清潔廚房和設備 • Maintain high standards of personal hygiene • 保持高度的個人衛生 • Attends to all briefings • 參加所有說明會 • Participates in training • 參加培訓活動 • Other reasonable Ad hoc tasks assigned by supervisor • 其他由主管分配的合理任務

• To support Manager to oversees and directs all aspects of the Club Intercontinental service operations • To lead the

As Director of Finance and Business Support, you’ll direct hotel financial operations and ensure the security of hotel assets. Reporting on the financial state of hotel you'll also make recommendations to improve hotel profitability. You'll be the first point of contact for all hotel financial and accounting-related issues with owners, auditors (internal and external) and regulatory agencies.  Your day-to-day People •Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers    •Develop your team and improve their performance through coaching and feedback, and create performance and development goals - recognise good performance  •Train your team to make sure they deliver with compliance, to our standards and have the tools they need to work efficiently  •Recommend or initiate any HR elated actions where needed   •Direct the team on how decision-making impacts profits   •Drive a great working environment for teams to thrive – connect departments to create sense of one team   Guest Experience •Help guests - you'll be happy to help if someone needs assistance with a request or complaint   •Ensure accounting practices, support the guest experience through payment options (e.g. credit card systems, room charges), inventory controls and financial dispute resolution Financial •Use financial analysis, data trends and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximise financial return   •Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost saving and productivity opportunities for department heads •Ensure all accounts are reconciled on a monthly basis and oversee the process of credit extension and collection of overdue accounts  •Review rates and recommend rate strategy to the General Manager; participate in sales strategy meetings  •Manage accounts payable to balance cash flow and reputation with suppliers  •Analyse ROI for capital projects prior to committing funds and, upon completion, determine if anticipated results were achieved  •Maximise cash flow performance of the hotel through controls on inventory (avoid excessive supply), credit and collection, disbursements, deposits and remittances  What we need from you •Bachelor's degree / higher education qualification / equivalent in Accounting and Finance   •4-8 years' experience in hotel accounting or audit with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience  •Knowledge of accounting management duties e.g. negotiating hotel space and tenant leases; processing payroll; performing asset management duties; providing business projections, displacement analysis, preparing government reports, filing tax returns etc  •Professional accounting or finance designation or certification preferred.   •Must speak local language(s). Other languages preferred 

• 對各種糕點和麵包烘焙技術、食材品質和各種烘焙相關設備有廣泛的了解。 • 能為酒店內各餐飲部門 (各餐廳、宴會、客房餐飲、酒吧、迎賓小點和外賣櫃) 開發和創造獨特、創新、美味、衛生且具視覺吸引力的各式糕點、甜點及各類甜食。 • 能與廚房烹飪團隊互相合作，結合新技術和趨勢，開發及製作季節性和特別活動菜單。 • 有良好組織、指導和時間管理能力，能夠激勵和領導管理點心房團隊，並能夠在壓力下良好工作，在緊迫的期限內完成任務。 • 協助監督和管理點心房的日常運營，包括人員排班調度及支援、庫存控制、成本管理和食 品衛生。 • 參與酒店推廣活動，例如烹飪示範、媒體活動和賓客互動。 • 熟悉食品安全法規和 HACCP 規範。 • Possess extensive knowledge of various pastry and bread baking techniques, ingredient quality, and baking-related equipment. • Capable of developing and creating unique, innovative, delicious, hygienic, and visually appealing pastries, desserts, and sweets for all hotel F&B outlets, including restaurants, banquets, in-room dining, bars, welcome amenities, and takeaway counters. • Collaborate with the culinary team to incorporate new techniques and trends in the development and production of seasonal and special event menus. • Demonstrate strong organizational, leadership, and time management skills; able to motivate and lead the pastry team effectively, and perform well under pressure to meet tight deadlines. • Assist in supervising and managing the daily operations of the pastry kitchen, including staff scheduling and support, inventory control, cost management, and food hygiene. • Participate in hotel promotional activities such as culinary demonstrations, media events, and guest interactions. • Be familiar with food safety regulations and HACCP standards.

員工團隊 • 指導日常事務，計畫和分配工作，確保始終擁有人數適合的員工團隊 • 通過輔導和提供回饋培養團隊並提高績效，為員工制定績效和發展目標，表彰表現優異的員工 • 教育和培訓員工遵守國家、各省市與地方的法律和安全法規。確保員工接受適當的培訓，保證為他們配備完成工作所需的各種工具和設備 • 可能需要在高峰時段協助客房部員工工作，並協助大清潔專案 賓客體驗 • 確保客房清潔和洗衣服務始終達到卓越水準——我們制定了標準，但需要您來執行，才能為賓客提供特別而難忘的客房體驗 • 對所有客房和公共區域進行常規檢查，確保傢俱、客房、設備、床上用品、公共洗手間、大堂等保持潔淨，運行良好，提升賓客滿意度 • 滿足普通賓客、貴賓、常客和IHG® Rewards Club優悅會會員的特別需求 • 處理賓客提出的問題和投訴，達到高水準的賓客滿意度 • 精神飽滿——穿著制服，展現自豪感 企業責任 • 維護和採購所需物資和設備，同時減少浪費，促進“綠色”環保（比如容器回收利用，減少清潔劑浪費等） • 物還失主——並記錄所有遺失和拾獲的財物 • 完成其它分配的任務。有時可能要充當酒店總值班經理的角色 財務回報 • 協助制定和監控酒店的年度預算，側重提高盈利能力 • 保持適當的庫存水準，管理每間客房的物資和人力成本，滿足普通賓客、貴賓、常客和IHG® Rewards Club優悅會會員的特別要求 People Direct daily activities, plan and assign work ensuring you always have the right staffing numbers    Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance  Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties  May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods  Guest Experience Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests  Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction  Carry out special requests from guests, VIPs, repeat visitors and club members   Help guests with their questions and complaints to achieve complete guest satisfaction  Look smart - wear your uniform with pride  Responsible Business Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)   Reunite items with owners - and log any lost and found property   Perform other duties as assigned. May also serve as manager on duty  Financial Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability   Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members

1. 具前檯、禮賓、賓客服務中心、洲際行政酒廊等營運管理能力，經驗5年以上 2. 制定營運目標、督導及協助營運團隊 3. 成本分析與帳務款項及年度預算編列與控管 4. 負責制訂客務部SOP標準作業流程 5. 人才培訓、績效考評及行政業務處理能力 6. 督導、並修正不當之服務行為或資訊，以確保高品質的服務 7. 督導客務部門之服務程序及人員工作表現 8. 具籌備飯店經驗者佳 9.熟悉前檯系統(Opera)作業 People  Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance  Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties  Ensure your team are properly trained on systems, security, service and quality standards Guest Experience Ensure your front office team delivers a great service, professional attention and personal recognition  Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction  Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies  Financial Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management  Oversee night audit function and preparation of daily financial reports  Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk  Responsible Business Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner  Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel  Perform other duties as assigned. May also serve as manager on duty Accountability   This job is the top Front Office job and report to a Director of Rooms at hotel. Typically supervises front desk staffs, and porter/shuttle services, operater, lounge, etc. May oversee a team.

• 參與菜單的計畫和成本核算工作。 • 制訂並編寫標準菜譜。 • 開發新菜和新產品。 • 確保優秀的餐飲技巧得以保持。 • 協助組織特別活動和特別食品促銷活動。 • 保持對產品的綜合性知識的瞭解，包括配料、設備、供應商、市場和當前趨勢，並相應的建議廚房運作部進行適當調整。 • 保持廚房的衛生。 • 清潔廚房和設備。 • 保持個人衛生。 • 管理和培訓屬下員工。 • 和主廚一起進行人力規劃和管理需求。 • Participate in the planning and costing of menus • Develop and write standard recipes • Develop new dishes and products • Ensure that outstanding culinary technical skills are maintained • Assist with organizing special events and special food promotions • Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends and make recommendations for appropriate adjustments to kitchen operations accordingly • Maintain a hygienic kitchen • Clean the kitchen and equipment • Maintain personal hygiene • Supervise and Training of assigned employees • Works with Chef in manpower planning and management needs

財務回報 參與準備部門年度預算與財務計畫。監控預算並控制費用,重點監督食品、酒水與人力成本。 與其他部門領導合作,發掘提高營收的各種銷售機會。推出各種能為賓客帶來傑出就餐體驗的促銷活動。 確保安全處理信貸與財務交易。 員工團隊 處理員工日常事務,計畫並分配工作,為每個員工設定工作和發展目標。為員工提供教導、輔導並給予定期回饋,協助解決各種員工矛盾,提高員工績效。 按照政府法規教育和培訓所有團隊員工。確保員工獲得品質與服務標準方面的恰當培訓,並為員工配備完成全部工作所需的工具與設備。 通過與其它部門進行日常溝通和協作促進團隊合作、提高服務品質。 根據公司規定和政策,對員工工資、工作規程或其它人力資源相關事務提出建議或初擬方案。 賓客體驗 確保所有餐飲場所及設施設備的整潔、除塵到位並根據預期業務量儲備適量庫存。若有任何維修需求,應立即通知工程部。 制定並達成品質目標與賓客滿意度目標。禮貌、迅速高效地對所有賓客提出的問題、投訴或要求予以響應,確保賓客感到非常滿意。 站在賓客的角度分析他們的需求,識別並滿足賓客的期望,樹立賓客忠誠度。 與賓客聯絡互動,確保達成賓客的期望。 企業責任 為酒店管理本地餐飲市場行銷計畫;參加和維護整個系統的餐飲市場行銷計畫和促銷活動。 決定所有食品、酒水、物資和設備的最大及最小庫存量。 可能需對酒店的安全負責,確保將偷竊、犯罪和其它風險降至最低。 完成其它分配的任務,可能需要擔任值班經理。 FINANCIAL RETURNS: Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labor costs. In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for our guests. Ensure all credit and financial transactions are handled in a secure manner. PEOPLE: Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained in quality and service standards and has the tools and equipment to carry out job duties. Promote teamwork and quality service through daily communication and coordination with other departments. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. GUEST EXPERIENCE: Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs. Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. Analyze guest insights to identify and meet customer expectations and build on guest loyalty. Interact with guests to ensure expectations are being met. RESPONSIBLE BUSINESS: Manage local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends. Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimizing waste. Perform other duties as assigned. May also serve as manager on duty.

專業經驗與素養： 擁有餐廳鐵板燒相關經驗，並具備高端餐飲服務的專業素養，能夠在忙碌且高要求的環境中保持穩定與精湛的技術表現。 精湛技術與創意： 熟練掌握鐵板燒技術，能夠創作出精緻且具創意的料理。每道菜品不僅需注重食材的選擇與品質，更要以藝術般的呈現打動賓客的感官。 團隊協作： 能夠與廚房內其他團隊成員密切合作，共同提升餐廳服務質量。注重團隊精神，共同努力打造無縫、高效的工作流程。 卓越溝通與服務： 擁有優秀的溝通技巧，能夠與賓客建立良好的互動，並在鐵板燒的過程中為賓客提供引人入勝且難忘的用餐體驗。 持續學習與創新： 致力於不斷提升自己的技術與知識，勇於探索並創新料理風格，讓每次菜單更新都能帶來驚喜，持續為賓客呈現新鮮且獨具特色的美食選擇。 Professional Experience & Expertise: Possess relevant experience in teppanyaki dining and a high level of professionalism in luxury dining services, maintaining exceptional technical performance in a high-demand, high-standards environment. Mastery of Technique & Creativity: Skilled in teppanyaki techniques, with the ability to create refined and creative dishes. Each dish must not only focus on ingredient selection and quality but also present an artistic flair that captivates the guests' senses. Team Collaboration: Capable of working closely with other kitchen team members to enhance the overall restaurant service quality. Emphasizing teamwork to ensure a seamless and efficient workflow. Exceptional Communication & Service: Excellent communication skills to establish positive interactions with guests, providing a captivating and unforgettable dining experience through the teppanyaki cooking process. Continuous Learning & Innovation: Committed to continuously improving technical skills and knowledge, eager to explore and innovate culinary styles, ensuring each menu update brings fresh and unique offerings that continue to delight guests.

• 協調康樂設施和設備的所有保養工作。 • 協調所有對客康樂服務。 • 負責所有對客服務的安全。 • 管理部門內全體員工。 • 對部門的產品及服務的銷售工作進行管理。 • 使用市場銷售資料。 • 協助新產品和服務的開發工作。 • 協助對銷售和市場活動的評估。 • 預測業務水準並制定工作計畫。 • 遵守酒店和企業指導方針（如標識指導方針、安全指導方針等）。 • 向客人提供高品質的服務。 • 遵守部門清潔和保養規定。 • 按要求參加管理層會議並參與討論。 • Co-ordinate the maintenance of all recreational facilities and equipment • Coordinate the delivery of all recreational guest services • Responsible for the safety of all guest services • Manage all staff in this department • Manage the sale and promotion of departmental products and services • Access sales and marketing data • Assist with the development of new products and services • Assist with the evaluation of sales and marketing activities • Anticipate economic business level fluctuations and makes action plans • Comply with all Hotel and corporate guidelines (e.g., signage guidelines, safety guidelines, etc.) • Deliver high quality service to guests • Adhere to departmental cleaning and maintenance programs • Attend and input at management meetings as required

• 監督布巾房各項標準和工作程式的執行。 • 就這些標準和培訓需求提供持續性的改進建議。 • 熟知布巾房系統最新和最全的資訊。 • 負責管理接班和交班工作，以確保交接班過程的有效進行。 • 分發和收集鑰匙。 • 處理布巾房所有呼入和呼出的電話。 • 解決員工受到的不公正待遇問題。 • 依據工作量和高峰期等因素對工作進行分配及變更。 • 進行品質檢查。 • 優先處理貴賓和難對付的客人。 • 就客人和酒店的要求與客房部聯繫。 • 確保員工制服和酒店布巾即時得到清洗和派送。 • 就特別專案進行協調（如設備的例行維修和存貨盤點）。 • 處理客人的特別要求。 • 確保部門內工作的一致性。 • 熟知酒店各部門、服務區域、佈局、設施及其各自具體位置。 • 監管布巾存儲區。 • 保持足夠的庫存水準。 • 按要求完成庫存盤點工作。 • 進行交接班說明，確保瞭解酒店的工作和運營需求。 • Oversee the implementation of linen room standards and procedures • Recommended changes to these standards and training needs on an ongoing basis • Maintain a current and thorough knowledge of all linen room systems • Open and close the shift and ensure effective shift hand over • Distribution and collection of keys • Management of all incoming and outgoing calls to Linen Department • Solve employee grievances • Direct task allocations and change according to volume and peak periods • Perform quality inspections • Prioritize VIP or difficult guests • Liaise with Housekeeping for guest and hotel requirements • Ensure staff uniforms and hotel linen is processed and delivered in a timely manner • Co-ordinate special projects (e.g., equipment routine service; stock inventories) • Manage all special requests made by guests • Ensure consistency within the department • Ensure you have complete knowledge of hotel departments, service areas, layouts and facilities and the location of these • Supervise linen storage areas • Maintain adequate stock levels • Complete stock-takes as required • Conduct shift briefings to ensure hotel activities and operational requirements are known

• 根據採購申請單或每日食品訂貨單核實和清點驗收的貨品。 • 確保所有所收的貨品符合採購訂貨要求、品質良好且符合具體規格要求。 • 退還不符合驗收標準的貨品。 • 儘快將驗收合格的貨物移交倉儲區域，減少和避免員工偷盜以及貨物腐爛變質等。 • 保存酒店所有收貨物品及退還貨品的相關憑單。 • 每天對酒店採購的貨品填寫收貨記錄匯總。 • 根據需要聯繫倉庫搬運工或管事部員工清潔收貨通道，以確保收貨台的清潔。 • 熟悉精通所有酒店經營設備的型號和規格等內容，包括保存好產品目錄，樣品圖片以及產品的其他相關資料。 • 履行其他規定的職責。 • Check and count all goods to be received per approved purchase order or daily market list. • Ensure that goods are in order, of good quality and according to the established specifications. • To reject all goods which do not meet the specifications. • To move accepted products to storage areas immediately to minimize employee theft and deterioration of product quality. • To ensure proper documentation on all goods delivered to the hotel as well as those returned to the suppliers. • To summarize and record all goods purchased by the hotel on a daily basis. • To ensure the cleanliness of the Receiving Bay by liaison with Store helper or Stewarding Staff whenever cleaning is required. • To be well versed in all descriptions and types of operating equipment for the Hotel, including maintaining catalogues, sample pictures of such items for reference. • Performs other duties as required.

1. 配合飯店相關工程支援工作，並協助所有工程驗收。 2. 維護飯店機電設備、強弱電及給排水系統、空調冷凍設備、以及消防系統等各項設施之日常操作。 3. 確保各項工程系統及設備符合政府規例及安全標準。 4. 執行各項工程設施之操作、檢修維護及相關設備的定期保養工作。 5. 維持各項系統及設備的能源效率，達到節省能源目標。 6. 設備測試與教育訓練 7. 協助主管準備相關工程報告。 8. 處理所有其他相關職務或臨時安排的項目。

1. 熟悉衛生和安全法規及標準或其它適用制度規章，並能夠確保酒店品牌規範。 2. 策劃及執行HACCP，並提升至ISO22000。 3. 有良好組織、指導和時間管理能力，能夠帶領酒店團隊，確保衛生標準得以實施和維護， 並能夠在壓力下良好工作，在緊迫的期限內完成任務。 4. 食品安全及相關法規收集和更新及協助主管機關或驗證單位相關稽核事務，以確保組織的 衛生管理不斷改進和提升。 5. 能夠迅速應對衛生相關的挑戰，針對異常問題提出檢討與改善方針，並識別和解決衛生方 面的潛在風險。 6. 有良好的溝通和協調能力，能夠有效地與酒店團隊、管理層和監管機構溝通。 7. 執行定期員工教育訓練。

身為數位行銷經理，您將扮演酒店品牌聲音的掌舵者，透過全方位數位策略與創新手法，提升品牌能見度、引流訂房轉換，並連結在地文化與國際視野，向世界講述我們的故事。 As the Digital Marketing Manager, you will serve as the voice of our hotel brand. Through comprehensive digital strategies and innovative approaches, you will enhance brand visibility, drive direct bookings, and bridge local culture with a global perspective — telling our unique story to the world. ▶ 數位策略規劃與執行 • 制定並執行整體數位行銷策略，包括網站內容、SEO/SEM、社群媒體、電子報行銷、KOL合作與內容行銷等 • 策劃並監控年度數位行銷預算，提升投資報酬率（ROI） ▶ Digital Strategy Planning & Execution • Develop and implement holistic digital marketing strategies, including website content, SEO/SEM, social media, e-newsletters, influencer collaborations, and content marketing • Plan and monitor the annual digital marketing budget to maximize return on investment (ROI) ▶ 社群與內容經營 • 操作與優化Facebook、Instagram、YouTube、LINE、Threads等平台，提升粉絲互動與品牌曝光 • 發掘在地特色、季節亮點，製作具吸引力的數位內容（圖文/影片/短影音） • 與設計團隊與攝影團隊合作，維護品牌一致性的視覺調性 ▶ Social Media & Content Management • Manage and optimize performance across platforms such as Facebook, Instagram, YouTube, LINE and Threads to increase engagement and brand exposure • Create compelling digital content (copy, visuals, videos, and short-form media) that highlights local culture, seasonal features, and unique experiences • Collaborate with designers and photographers to maintain consistent brand visuals and tone ▶ 品牌官網與OTA優化 • 定期更新酒店品牌官網內容，確保資訊準確且富有吸引力 • 分析使用者行為數據，優化網站體驗與訂房流程 • 協調第三方OTA平台（如Agoda、Booking.com等）行銷活動與頁面管理 ▶ Website & OTA Optimization • Regularly update hotel brand website content to ensure accuracy, relevancy, and visual appeal • Analyze user behavior and booking patterns to improve website UX/UI and drive conversions • Coordinate with third-party OTA platforms (e.g., Agoda, Booking.com) for promotional campaigns and content management ▶ 數據分析與市場洞察 • 使用Google Analytics、Meta Insights等工具追蹤成效，提出優化建議 • 定期提供行銷成效報告，並就市場趨勢提出行動策略建議 ▶ Data Analytics & Market Insights • Utilize tools such as Google Analytics, Meta Insights, and other analytics platforms to track campaign performance and generate insights • Prepare periodic performance reports and provide actionable recommendations based on market trends ▶ 活動推廣與品牌聯名 • 支援酒店開幕期大型行銷活動、媒體日與記者會的數位行銷曝光規劃 • 協助策劃在地品牌、藝術文化或旅遊活動聯名合作機會 ▶ Campaigns & Brand Collaborations • Support digital promotion for key hotel opening campaigns, media days, and press events • Assist in identifying and executing collaboration opportunities with local brands, artists, and tourism initiatives

• 確定或瞭解酒店同事的需求，從而提供快速和專業的協助與支援。 • 設置並組織工作站指定的供應品，表格和資源材料。 • 進行定期的測試和檢查以確保所有部門符合規定的程式。 • 確定培訓需求並為解決那些需求而建議應進行的工作。 • 協助監測所有相關的酒店系統，確保正常運轉和良好狀況。 • 監督庫存和供應品，確保及時訂購補充品。應將缺貨的情況立即彙報給上級領導。 • Meet with hotel staff/clients to ascertain/understand their needs and provide prompt and professional assistance and support. • Set up and organize workstation with designated supplies, forms, and resource materials. • Conduct periodic tests and inspections to ensure all departments are complying with required procedures. • Identify training needs and recommend actions in order to resolve those needs. • Assist in the monitoring of all related hotel systems and ensure proper operation and condition. • Monitor inventory and supplies and ensure that replenishments are ordered in a timely manner. Report shortages immediately to supervisor.

• 監督房務部工作人員，確保客人得到及時和禮貌的服務。 • 監督房務部工作人員，確保客房，特別是優悅會會員、熟客和其它貴賓的客房得到特別重視。 • 除與工程部和洗衣房進行溝通外，還要向其它業務部門，特別是確保前檯瞭解準確的客房狀況。 • 進行具體時間安排，由主管據此對所有客房區域，包括入住和未入住的房間進行日常視察。 • 定期對所有客房區域進行視察，以確保傢俱、設施和設備按要求得到良好的清潔、修繕、保養和更換和整修。 • 對所有直屬下級的儀容儀表、守紀情況和工作效率進行評估。如有必要，可直接採取糾正措施。 • 對日常會議上討論的議程事項的進展程度進行跟進。 • 確保房務部工作人員熟悉酒店的各項內部設施，可以向客人提供各種協助。 • 堅持就影響房務部工作的各種問題向行政管家進行彙報。 • 對外來承包商進行監督，以確保合同合規。 • 確保客用品的消耗得到控制。 • 協助監督和控制房務部的相關工作程式，包括失物招領、鑰匙管理、安全和緊急情況處理工作程式以及關於工作人員及客人健康和安全的規定。 • 與行政管家一起管理例行清掃活動，包括春季大清掃等。 • 當行政管家缺席時代理其工作。 • Monitors Housekeeping personnel to ensure guests receive prompt and courteous service. • Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIPs receive special attention. • Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry. • Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms. • Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced/refurbished as required. • Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary. • Follows up on progress of agenda items covered in regular meetings. • Ensures Housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests. • Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department. • Supervises outside contractors to ensure contractual compliance. • Ensures that consumption of guest supplies is under control. • Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests. • Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc. • Acts on behalf of the Executive Housekeeper in his/her absence as assigned.

1. 提供高標準的餐飲服務 • 按照部門的規範和程式提供高標準的餐飲服務。 2. 制定部門規範 • 為銷售、飲品創新和利潤制定部門的規範和程式。 3. 與上級溝通 • 與上級領導交流有關疑難、客人意見和其他相關資訊。 4. 每日例會 • 召開每日例會和參加計劃好的餐飲部會議。 5. 提供培訓課程 • 按照部門的月度活動日曆提供制定的培訓課程。 6. 服務準備 • 確保工作就緒為客人提供服務。 7. 高效服務 • 確保所有員工瞭解自己的職責高效的提供服務。 8. 飲品服務 • 確保高效的飲品服務。 9. 賓客服務標準 • 確保遵守賓客服務規範。 10. 酒窖管理 11. 客訴處理 1. Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures 2. Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit 3. Communicates to his/her superior any difficulties, guest comments and other relevant information 4. Delivers daily briefings and attends other Food and Beverage meetings as scheduled 5. Delivers prepared training sessions in line with a departmental monthly calendar 6. Prepares for service by ensuring the department's readiness 7. Carries out effective service by ensuring all staff are aware of their role 8. Carries out effective beverage service 9. Patron care standards are adhered to 10. Cellar operations are carried out 11. Take appropriate action to resolve guest complaints

• 有效管理餐廳的日常工作，確保日下工作正常進行： • 監督部門工作標準和程式手冊中列出的各項規範的貫徹執行。 • 遵守開始營業和結束營業的程式。 • 遵守規定的結帳程式。 • 有效的進行交接班說明會，確保所有員工瞭解重要客人，特殊活動，每日特價，重點是推銷某些產品等。 • 親自迎送80%以上的客人。 • 激勵在崗員工為客人提供卓越的服務。 • 與廚師交流意見和客人的建議從而反應當前客人的情況。 • 在餐廳制定和執行餐飲產品促銷活動日曆。 • 特別活動的概念管理工作。 • 善於預測市場的變化情況，並在必要時審評運營工作。 • 對競爭對手進行分析。 • 創造良好的公眾宣傳機會。 • 管理顧客資料庫並有效的加以使用。 • 推銷酒店的設施。 • 積極的實行節約成本的方法。 • 盡可能再利用能源。 • 在競標過程中與銷售經理密切合作爭取新的客戶；特別是餐飲部門的客戶。 • 管理工資和飲料成本。 • 進行預測工作。 • 有效的控制存貨。 • 通過銷售點銷售系統分析餐飲統計資料。 • Effectively manage the restaurant by ensuring the following: • Oversee the Implementation of standards as detailed in the departmental standards and procedures manual. • Adhere to opening and closing procedures. • Adhere to bill paying procedures. • Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc. • Personally meet and farewell a minimum of 80% of your customers. • Encourage and motivate staff to provide optimum service during all shifts. • Share recommendations and guest comments to Chef to reflect current customer profile. • Develop and implement Promotions Calendar for F&B products in restaurant. • Manage special event concepts. • Anticipate market changes and review operations when necessary. • Conduct competitor analysis. • Create positive publicity opportunities. • Manage customer database and utilize effectively. • Up-sell property facilities. • Actively pursue cost saving measures. • Recycle wherever possible. • Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific. • Manage wage and beverage cost. • Forecasting. • Stock control. • Analyze food and beverage statistics through point of sales system.

• 對禮賓人員實施監督和指導。 • 負責挑選和分發客人的信件及行政信件，並將無人接收的信件送返發信人。 • 提供客人可能感興趣的關於酒店所有服務、當地名勝、餐館、醫生、觀光等方面的資訊。 • 最先向客人推薦本酒店的餐飲營業場所，熟知這些營業場所的營業時間和各自的特長。 • 確保大廳始終保持整潔。 • 在大廳、餐飲營業場所和其它管理層認為合適的地方協調對客人的呼叫工作。 • 負責維護酒店資訊簿（功能板），並確保所有資訊的準確性和實效性。 • 在考慮酒店入住情況和預測以及大規模的團組活動，特別是關於提前或延遲到達及離店的情況的前提下，為禮賓員工準備高效的工作計畫，安排節日和假日。 • 確保所有禮賓人員隨時保持衣著整潔，工作守時，並且能夠快速和高效的完成任務。 • 處理與客人相關的問題，負責與各部門聯繫。 • Supervise Concierge Staff. • Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail. • Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests. • Be prepared to recommend first and foremost the hotel's own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlet's benefits. • Ensure the lobby is always kept in an orderly fashion. • Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management. • Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown is current and accurate at all times. • Prepares efficient work schedule for Concierge Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures. • Ensures that all Concierge staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently. • Handle problems associated with guests and liaise with department.

1. 依據籌備開業及營運需求有效推動各項採購業務。 2. 管控各類詢比議價等作業及相關合約文件，確保各項品質、成本、交期、庫存目標之達成。 3. 依供應商開發、管理及評鑑標準，有效管控檢視整體成效，及審議異常處理。 4. 管理生鮮品項，標單流程。 5. 監督、執行部門年度工作目標；督導及管理所轄單位人員，達成部門績效。