✨加入 KICKS CREW，與我們一起成長！CAN'T STOP WON'T STOP✨ ✨KICKS CREW is one of the fastest-growing global e-commerce platforms for athletic footwear and apparel. ✨ ｜We are looking for a highly motivated Customer Experience (CX) Manager to lead and scale our customer support operations at KICKS CREW. This role will oversee the end-to-end CX journey, from team performance and workflow management to customer satisfaction and automation initiatives. ｜As our company continues to grow, so does the complexity of our support ecosystem. You will play a key role in shaping scalable and efficient workflows by integrating AI tools, automation, and performance analytics, ensuring both customers and agents receive timely, high-quality support. ｜If you love solving problems, connecting with people, and being part of a dynamic team, this role is perfect for you! ｜工作內容 Responsibilities: 1.Lead the day-to-day operations of the CX team, including agent and Team Lead escalations, manpower planning, leave approvals, and scheduling. 2.Oversee refund and compensation processing and regular health checks for transactional workflows. 3.Monitor and drive improvements such as CSAT/DSAT, QA scores, training, dispute resolution, and public reviews' health. 4.Maintain internal dashboards, trackers, and feedback loops for service quality and team output. 5.Collaborate with Risk and Fraud teams on escalations, chargebacks (VDMP, CBMP), and compliance checks. 6.Optimize workflows and improve response efficiency through automation tools, AI implementation, and internal self-service systems. 7.Ensure alignment between CX and other departments. 8.Manage recruitment and performance reviews of supporting roles. 9.Other side tasks given. ｜需求條件 Requirements: 1.5+ years of experience in Customer Experience or Support Operations, with at least 3 years in a managerial role. 2.Experience in high-volume e-commerce, digital platforms, or consumer-facing industries. 3.Strong data-driven mindset: comfortable with dashboards, feedback loops, and continuous improvement. 4.Proven track record in managing cross-functional CX workflows, automation, or AI-enhanced tools (e.g., Freshdesk, Shopify, Google Workspace). 5.Excellent people management and communication skills. 6.Fluent in English; professional Mandarin required ｜福利項目 What We Offer 1. Comprehensive training and mentorship to support your growth in customer experience. 2. Opportunity to be part of a fast-growing startup with a young and energetic team. 3. A respectful and collaborative work environment with opportunities for personal and professional development. 4. Competitive salary. ✨Why Join Us? ｜You’ll gain hands-on experience in e-commerce, build valuable skills in customer service, and work with a passionate team that values innovation and teamwork. ｜If you’re excited to kickstart your career and grow with us, we’d love to hear from you! Click "Apply Now" to submit your application. ｜Our company is an equal opportunities employer. All applications will be handled with strict confidentiality and used solely for recruitment purposes.

✨加入 KICKS CREW，與我們一起成長！CAN'T STOP WON'T STOP✨ 我們是一家在全球快速發展的運動鞋與服飾電子商務平台，致力於提供顧客創新的購物體驗。在全球一流投資者的支持下，包括 Gobi Partners、AEF 和 Pacific Century Group，我們不斷擴展團隊，吸納最優秀的人才。2022年10月，KICKS CREW 宣布與六次 NBA 全明星得主 Damian Lillard 展開合作，成為其投資者及首位 CREW 運動員。 We are a rapidly growing global e-commerce platform specializing in sneakers and apparel, committed to providing customers with an innovative shopping experience. Backed by world-class investors, including Gobi Partners, AEF, and Pacific Century Group, we are continuously expanding our team and attracting top talent. In October 2022, KICKS CREW announced a partnership with six-time NBA All-Star Damian Lillard, becoming both an investor and the first CREW athlete. ｜工作內容 Responsibilities: -數據輸入並整理數據到不同數據庫系統中。 -安排貨物運輸並跟蹤訂單以確保及時交付。 -處理需求，與賣方溝通並監控訂單狀態。 -為採購團隊提供各項協助。 -其他主管交辦事項。 -⼯作時間：入職第一個月為星期一至星期五9:00 - 18:00 (8:30-10:00 彈性打卡上班時段 ) ，入職第二個月開始星期三⾄星期日， 9:00 - 18:00 (8:30-10:00 彈性打卡上班時段 ) ｜福利與優勢 Perks & benefits - 有機會在高速成長的全球新創公司中發揮影響力 -具競爭力的薪資與福利方案，致力於為團隊打造最理想的工作環境 -與年輕、有活力且國際化的團隊合作，享有尊重且充滿樂趣的企業文化 -彈性的工作安排 -員工專屬折扣，以優惠價格入手喜愛的球鞋

✨ 加入 KICKS CREW，與我們一起成長！CAN'T STOP WON'T STOP✨ 我們是一家在全球發展非常快速的運動鞋和服裝電子商務平台。我們的工程團隊致力於打造最先進的技術，持續改變顧客的探索、購物與整體使用體驗。 We are a rapidly growing global e-commerce platform specializing in sneakers and apparel. Our engineering team is committed to building cutting-edge technologies that continuously transform how customers discover, shop, and engage with our platform. As a Backend Engineer, you will play a key role in the design, implementation, and maintenance of our systems. You will collaborate closely with cross-functional teams to drive technical innovation and support the ongoing growth of our platform. ｜工作內容 Responsibilities: -Oversee the product catalog in its efforts to create the largest and most accurate product database 負責管理產品目錄，目標是建立最大且最準確的產品資料庫。 -Research, identify and synthesize large data sets to be input into the product database in an efficient and timely manner 研究、辨識並整理大量資料，並有效率且及時地匯入產品資料庫。 -Maintain and improve product template, upload products promptly to keep up with market demand 維護與優化產品上架模板，並即時上架商品以回應市場需求。 -Ensure product images meet standards for cropping, centering, compliance 確保產品圖片符合裁切、置中與相關規範標準。 -Meet internal/ external team stakeholders' expectations for upload frequency and prioritization 滿足內部與外部團隊在上架頻率與優先順序上的需求與期望。 -Work with stakeholders on marketing and growth strategy for verticals/brands 與各部門利害關係人合作，針對不同品牌或類別制定行銷與成長策略。 -Facilitate in the execution of promotional campaigns 協助推動並執行促銷活動。 -Assist search result improvement by testing and identifying best search result for customers 協助優化搜尋結果，透過測試與分析找出最適合顧客的呈現方式。 -Cross functional communication within the organization for projects or cx questions 針對專案或顧客相關問題，與其他部門進行跨部門溝通與協作。 -Be flexible to manage other assignments as they arise 彈性處理其他臨時指派的任務或需求。

✨加入 KICKS CREW，與我們一起成長！CAN'T STOP WON'T STOP✨ 我們是一家在全球快速發展的運動鞋與服飾電子商務平台，致力於提供顧客創新的購物體驗。在全球一流投資者的支持下，包括 Gobi Partners、AEF 和 Pacific Century Group，我們不斷擴展團隊，吸納最優秀的人才。2022年10月，KICKS CREW 宣布與六次 NBA 全明星得主 Damian Lillard 展開合作，成為其投資者及首位 CREW 運動員。 ｜工作內容 Responsibilities: -商品進出貨品項核對與分類 -協助商品包裝及出貨流程 -庫存管理與系統資料登錄 -協助現場物品擺放與倉儲空間維護 -耗材存量管理與叫貨 -主管交辦之其他相關事務 ｜福利與優勢 Perks & benefits - 有機會在高速成長的全球新創公司中發揮影響力 -具競爭力的薪資與福利方案，致力於為團隊打造最理想的工作環境 -與年輕、有活力且國際化的團隊合作，享有尊重且充滿樂趣的企業文化 -彈性的工作安排 -員工專屬折扣，以優惠價格入手喜愛的球鞋

** 加入 KICKS CREW，與我們一起成長！CAN'T STOP WON'T STOP** 我們是一家在全球發展非常快速的運動鞋和服裝電子商務平台。我們的工程團隊致力於打造最先進的技術，持續改變顧客的探索、購物與整體使用體驗。 作為後端工程師，您將在系統的設計、實作與維運中扮演關鍵角色，並與跨部門團隊密切合作，共同推動平台的技術創新與成長。 We are a rapidly growing global e-commerce platform specializing in sneakers and apparel. Our engineering team is committed to building cutting-edge technologies that continuously transform how customers discover, shop, and engage with our platform. As a Backend Engineer, you will play a key role in the design, implementation, and maintenance of our systems. You will collaborate closely with cross-functional teams to drive technical innovation and support the ongoing growth of our platform. ｜工作內容 Responsibilities: -使用 FastAPI / Nest.js 設計、開發並維護可擴展且高效能的後端服務。 Design, develop, and maintain scalable and high-performance backend services using FastAPI / Nest.js. -與前端和產品團隊緊密合作，理解需求並將其轉化為技術規格與解決方案。 Collaborate closely with the frontend and product teams to understand requirements and translate them into technical specifications and solutions. -實作高效且安全的 RESTful API，以支援各種業務功能。 Implement efficient and secure RESTful APIs to support various business functionalities Work with databases (e.g., PostgreSQL, MySQL) to design and optimize data models and queries. -操作資料庫（如 PostgreSQL、MySQL），設計並優化資料模型與查詢效率。 Troubleshoot and debug production issues, ensuring timely resolution and minimal disruption to the business. -排除與除錯線上環境中的問題，確保及時解決並將業務影響降至最低。 Troubleshoot and debug production issues, ensuring timely resolution and minimal disruption to the business -持續關注新興技術與市場狀況，並提出創新解決方案，以提升系統效能與使用者體驗。 Stay up-to-date with emerging technologies and industry best practices, and propose innovative solutions to improve system performance and user experience Requirements:

✨加入 KICKS CREW，與我們一起成長！CAN'T STOP WON'T STOP✨ 我們是一家在全球發展非常快速的運動鞋和服裝電子商務平台。我們的工程團隊致力於打造最先進的技術，持續改變顧客的探索、購物與整體使用體驗。 由於需要處理大量的商品與顧客資料，因此我們正在尋找能夠運用各領域技術專長的軟體工程師，一同維護與拓展系統，以支持我們快速的業務成長。 您將與後端、前端與行動端工程師組成的跨功能團隊合作，共同開發我們的電商平台。我們希望團隊成員不僅具備技術實力，也能夠良好溝通、跨部門協作，成為團隊中不可或缺的一員。我們誠摯邀請您加入，一起打造下一世代的電商體驗。 KICKS CREW is one of the fastest-growing global e-commerce platforms for athletic footwear and apparel. Our engineers are dedicated to developing state-of-the-art technologies that transform the way customers explore, experience, and shop online. Our platform handles product and customer data at a massive scale, and we're looking for software engineers who can apply their expertise across various domains to help maintain and evolve our systems to support rapid business growth. You'll be working on a cross-functional team alongside Backend, Frontend, and Mobile Engineers to build and scale our e-commerce platform. We’re looking for team members who possess a broad set of technical and communication skills and can contribute meaningfully to collaborative development. Join us to help shape the future of next-generation e-commerce. ｜工作內容 Responsibilities: -使用現代前端技術設計並實作新的使用者介面功能 Design and implement new user-facing features using modern frontend technologies -跨國團隊合作，提供專業的技術建議與驗證方法 Collaborate with cross-functional teams to create quick proof of concepts -將設計稿轉化為美觀、流暢且安全可靠的高品質實作 Translate designs and wireframes into high-quality code -創建與維護能重複使用與具備擴充彈性的前端元件與模組 Build reusable components and front-end libraries for future use ｜需求條件 Requirements: -熟悉 HTML / JS / CSS Familiar with HTML / JS / CSS -熟悉 RWD 概念與原則 Knowledge of responsive design principles and techniques -有使用 React / Next 或其他現代 JS 框架的開發經驗 Experience with React / Next and / or other modern JS frameworks -有使用 Tailwindcss, SCSS / SASS, CSS-in-JS 或其他現代 CSS 框架的開發經驗 Experience with Tailwindcss, SCSS / SASS, CSS-in-JS and / or other modern CSS frameworks -有使用 Typescript, GraphQL, 網頁 SEO 的開發經驗 Experience with Typescript, GraphQL, website SEO -有使用 vite, turbopack, webpack, parcel 等封裝工具的開發經驗 Experience with Vite, Webpack and / or similar build tools

✨加入 KICKS CREW，與我們一起成長！CAN'T STOP WON'T STOP✨ 我們是一家在全球快速發展的運動鞋與服飾電子商務平台，致力於提供顧客創新的購物體驗。在全球一流投資者的支持下，包括 Gobi Partners、AEF 和 Pacific Century Group，我們不斷擴展團隊，吸納最優秀的人才。2022年10月，KICKS CREW 宣布與六次 NBA 全明星得主 Damian Lillard 展開合作，成為其投資者及首位 CREW 運動員。 ｜工作內容 Responsibilities: -商品進出貨品項核對與分類 -協助商品包裝及出貨流程 -庫存管理與系統資料登錄 -協助現場物品擺放與倉儲空間維護 -耗材存量管理與叫貨 -主管交辦之其他相關事務 ｜福利與優勢 Perks & benefits - 有機會在高速成長的全球新創公司中發揮影響力 -具競爭力的薪資與福利方案，致力於為團隊打造最理想的工作環境 -與年輕、有活力且國際化的團隊合作，享有尊重且充滿樂趣的企業文化 -彈性的工作安排 -員工專屬折扣，以優惠價格入手喜愛的球鞋

** 加入 KICKS CREW，與我們一起成長！CAN'T STOP WON'T STOP** 我們是一家在全球發展非常快速的運動鞋和服裝電子商務平台。我們的工程團隊致力於打造最先進的技術，持續改變顧客的探索、購物與整體使用體驗。 ｜關於此職位 About the Role 我們正在尋找一位 軟體工程師（Software Engineer） 加入我們的 自動化與工程平台（Automation & Engineering Platform）團隊。在這個職位中，你將設計並實作各種系統與工具，協助工程團隊更快速且有信心地推進工作流程，透過流程自動化、減少人工作業並提升跨團隊效率。 這個職位結合了後端工程、內部工具開發與低程式碼自動化（Low-code automation）。你將從整體架構出發，打造內部服務與工作流程，提升營運效率與開發生產力。 We’re looking for a Software Engineer to join our Automation & Engineering Platform team. In this role, you will design and implement systems and tooling that help engineers move faster with confidence—streamlining workflows, reducing manual overhead, and enabling automation across teams. This role involves a mix of backend engineering, internal tooling, and low-code automation. You’ll work across the stack to build internal services and workflows that improve operational efficiency and engineering productivity. ｜工作內容 Responsibilities: -建置與維護內部工具，支援開發者工作流程與團隊營運 Build and maintain internal tools to support developer workflows and team operations. -使用像是 n8n 或 make.com 等工具，設計自動化流程，減少重複性作業 Design automation flows to reduce repetitive tasks using tools like n8n or make.com. -開發 API 或後端服務，支援跨團隊營運與工程工具整合 Develop APIs or backend services to support cross-team operations and engineering tooling. -與工程師合作，發掘自動化機會並改善內部流程 Collaborate with engineers to identify automation opportunities and improve internal processes. -撰寫相關文件與內部自動化工具的最佳實務指南 Contribute to documentation and internal best practices for automation and tooling. ｜我們期望 What We're Looking Fo -3 年以上軟體開發、自動化或內部工具開發經驗 3+ years of experience in software engineering, automation, or internal tooling. -熟悉 Python、Go 或其他後端／系統語言 Proficiency in Python, Go, or similar backend/system languages. -具備理解團隊工作流程並設計無摩擦工具的能力 Ability to understand team workflows and design tooling that removes friction. -對減少重複作業、自動化流程與提升效率充滿熱忱 -A strong interest in reducing manual work and improving team efficiency through automation.

✨加入 KICKS CREW，與我們一起成長！CAN'T STOP WON'T STOP✨ ✨KICKS CREW is one of the fastest-growing global e-commerce platforms for athletic footwear and apparel. ✨ ｜Customer Experience is at the heart of everything we do and is critical to building and maintaining lasting customer relationships. Reflecting our core values of continuous improvement and innovation, you will join a supportive team that solves problems with empathy, trust, and efficiency. ｜As a Junior Customer Experience Specialist, you will serve as the first point of contact for customers worldwide. This entry-level role is ideal for fresh graduates who are eager to learn, thrive in a fast-paced environment, and are passionate about delivering excellent customer service. ｜If you love solving problems, connecting with people, and being part of a dynamic team, this role is perfect for you! ｜工作內容 Responsibilities: 1. Respond promptly to customer inquiries through email, live chat, and social media platforms. 2. Assist with coordinating online orders and providing basic troubleshooting support. 3. Ensure timely and professional resolution of customer queries while adhering to company standards. 4. Escalate complex issues to relevant teams, ensuring they are followed up effectively. 5. Learn and maintain knowledge about our products, policies, and procedures to assist customers better. 6. Participate in training sessions and team meetings to continuously improve your skills. 7. Ad hoc tasks. ｜需求條件 Requirements: 1.Quick learner with the ability to adapt to new tools and systems. 2.Strong organizational skills and the ability to prioritize tasks effectively. 3.Self-motivated, enthusiastic, and a team player. 4. Availability: Comfortable working rotating and night shifts, including weekends and public holidays. 5.Bonus Points: You don’t have to be a sneakerhead, but having a passion for sneakers or an understanding of sneaker culture is a definite plus! ｜福利項目 What We Offer 1. Comprehensive training and mentorship to support your growth in customer experience. 2. Opportunity to be part of a fast-growing startup with a young and energetic team. 3. A respectful and collaborative work environment with opportunities for personal and professional development. 4. Competitive salary. ✨Why Join Us? ｜You’ll gain hands-on experience in e-commerce, build valuable skills in customer service, and work with a passionate team that values innovation and teamwork. ｜If you’re excited to kickstart your career and grow with us, we’d love to hear from you! Click "Apply Now" to submit your application. ｜Our company is an equal opportunities employer. All applications will be handled with strict confidentiality and used solely for recruitment purposes.

✨加入 KICKS CREW，與我們一起成長！CAN'T STOP WON'T STOP✨ 我們是一家正在快速擴展至全球市場的球鞋電商平台，正在招募台灣辦公室的財務人員。本職位將負責集團日常的財務作業，並與財務主管密切合作並參與跨國財務作業。 ｜工作內容 Responsibilities:： 1. 負責公司日常會計帳務處理，包含憑證錄入、帳務核對處理。 2. 協助製作各類財務報表，包括科餘表、調節表和月結報表等。 3. 執行應收應付帳款作業。 4. 協助稅務申報作業，包括營業稅、營所稅等各項稅務。 5. 銀行付款作業及零用金管理。 6. 核對客戶交易明細及對帳單。 7. 處理主管交辦事項。 ｜福利與優勢 Perks & benefits - 有機會在高速成長的全球新創公司中發揮影響力 -具競爭力的薪資與福利方案，致力於為團隊打造最理想的工作環境 -與年輕、有活力且國際化的團隊合作，享有尊重且充滿樂趣的企業文化 -彈性的工作安排 -員工專屬折扣，以優惠價格入手喜愛的球鞋