Position Summary:
Quality manager is responsible for ensuring the highest level of customer satisfaction and quality assurance for data center products and service within AP region. This role involves working closely with customers, Parker manufacturing locations, sales companies and suppliers to address quality issues, drive continuous improvements, and ensure compliance with industry standards. The ideal candidate will have a strong background in quality management, customer support, and the data center industry.
Job Responsibility:
1. Customer Quality Assurance:
Act as the primary point of contact for data center customer quality issues within
AP region.
Collaborates with division Engineering/quality on new product development
and design review for quality/reliability issues, PPAP submission requirement.
Coordinates with Division Quality Manager for internal, customer and third party
quality system audits.
Investigates and Collaborates with division leadership team to resolve customer
complaints related to product quality, performance, or service delivery.
Collaborates with division quality manager to conduct root cause analysis and
implement corrective action and preventive actions to address quality concerns
2. Quality Metrics & Reporting:
Monitor and analyze AP regional quality performance metrics (e.g., rejects rate,
RPPM,IPML, claim LT, PPAP approval rate)
Prepare and present regular reports on quality trends, issues, and improvement
initiatives to senior management.
3. Collaboration with Parker Internal Team
Provide leadership and guidance to LC Quality Engineers (direct reports)
Work closely with sales company and division engineering, manufacturing, and
supply chain teams to ensure product quality meets customer expectations.
Support new product launches by providing quality-related inputs and ensuring
compliance with customer requirements.
4. Customer Relationship Management:
Build and maintain strong relationships with key customers in the data center
market
5. Compliance and Standards:
Collaborate with division quality managers to ensure compliance with industry
standards and customer-specific requirements.
6. Continuous Improvement:
Collaborate with sales company and division leadership team and participate in
continuous improvement initiatives to enhance product quality and customer
satisfaction.
Train and mentor regional teams/ division on quality best practices and
customer-centric approaches.
Qualifications:
Bachelor's Degree in an Engineering, Quality Management, or related field.
5-7 years of Quality, Engineering or related experience.
Thorough knowledge of International Standard ISO 9001 Quality Management
Systems (IATF 16949 as applicable for automotive sector) is mandatory.
Certification by the American Society for Quality (ASQ) as a Certified Quality
Engineer (CQE), Certified Six Sigma Black Belt (CSSBB), or Certified Quality
Manager (CQM) are a plus
Knowledge of manufacturing and quality technologies.
Experience with quality improvement tools and techniques (i.e.,FMEA, Control
Plan, SPC, MSE, 8D, Pareto Analysis).
Demonstrated leadership, project management, facilitation and problem-
solving skills.
Must demonstrate effective verbal and written communication skills
Skills:
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills, with the ability to work
effectively with customers and cross-region/functional teams.
Proficiency in data analysis and reporting tools (e.g., Excel, Power BI)
Ability to travel within the region as needed (Up to 70%)