• Responsible for customer communication meetings with customer team leaders (escalated issues and fab related topics)
• Responsible for a tool group - number of tools (e.g. 6) in a large fab (e.g. TSMC Fab18).
• You align priorities with customer and internal IMS teams for incidents, problems, planned maintenance.
• Accountable for tool performance management : Service contract commitments like available time, MTBF, PM time,...
• Able to explain complex technical & operational details, in executive summary to supervisors, leaders and senior managers.
• "Eagle Eye" : keep the overall tool status overview of everything related to the tool group, able to zoom into deep details where needed.
• Accountable that escalation path/support workflow is followed by the team.
• Enable a smooth progress of resolving of incidents and problems.
• Improving IMS service delivery processes inside and outside of customer fabs by driving quality mindset.