People
•Use both account interactions and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures
•Provide feedback to management on changing market conditions, including competition and market trends
•Involve the Sales Manager where appropriate on sales calls and sales meetings
•Communicate to his/her superior any issues encountered and other relevant information
•Attend and participate in training sessions, daily briefings and other meetings as required
•Where applicable, supervise, guide and train Sales Coordinators in carrying out their responsibilities
Duties and Responsibilities
•Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff
•Conduct client meetings as well as planning and coordinating site introduction tours and inspections
•Handle and manage clients’ queries or issues
•Be proactive and responsible for the follow up of new sales leads to enhance guest experience
•Develop and maintain contact with business generators (MICE Planner; travel agents; etc.)
Financial
•Validate the potential of assigned accounts and create account plans as per the IHG hotel standard operating procedures
•Grow assigned accounts so to meet fixed goals and maximise profitability
•Gather information on current and prospective clients / contacts to generate incremental business
•Maintain effective control of sales expenses