員工團隊
• 指導日常事務,計畫和分配工作,確保始終擁有人數適合的員工團隊
• 通過輔導和提供回饋培養團隊並提高績效,為員工制定績效和發展目標,表彰表現優異的員工
• 教育和培訓員工遵守國家、各省市與地方的法律和安全法規。確保員工接受適當的培訓,保證為他們配備完成工作所需的各種工具和設備
• 可能需要在高峰時段協助客房部員工工作,並協助大清潔專案
賓客體驗
• 確保客房清潔和洗衣服務始終達到卓越水準——我們制定了標準,但需要您來執行,才能為賓客提供特別而難忘的客房體驗
• 對所有客房和公共區域進行常規檢查,確保傢俱、客房、設備、床上用品、公共洗手間、大堂等保持潔淨,運行良好,提升賓客滿意度
• 滿足普通賓客、貴賓、常客和IHG® Rewards Club優悅會會員的特別需求
• 處理賓客提出的問題和投訴,達到高水準的賓客滿意度
• 精神飽滿——穿著制服,展現自豪感
企業責任
• 維護和採購所需物資和設備,同時減少浪費,促進“綠色”環保(比如容器回收利用,減少清潔劑浪費等)
• 物還失主——並記錄所有遺失和拾獲的財物
• 完成其它分配的任務。有時可能要充當酒店總值班經理的角色
財務回報
• 協助制定和監控酒店的年度預算,側重提高盈利能力
• 保持適當的庫存水準,管理每間客房的物資和人力成本,滿足普通賓客、貴賓、常客和IHG® Rewards Club優悅會會員的特別要求
People
Direct daily activities, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
Guest Experience
Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests
Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
Carry out special requests from guests, VIPs, repeat visitors and club members
Help guests with their questions and complaints to achieve complete guest satisfaction
Look smart - wear your uniform with pride
Responsible Business
Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)
Reunite items with owners - and log any lost and found property
Perform other duties as assigned. May also serve as manager on duty
Financial
Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members