Crescendo Lab is an Asian leading software company dedicated to providing marketing technology (MarTech), sales technology (SalesTech), and support technology solutions. Our mission is to transform business communications. We help businesses with digital transformation so they can focus on selling the product or services. With AI trend and this mission, we meet where the markets are and do not limit our product offerings to help enterprises improve marketing and sales efficiency and create greater business value. [The Role] As Crescendo Lab's Product Marketing Manager (PMM), you will take the responsibility of launching and growing Crescendo Lab's products in Asian markets including Japan, Taiwan, Singapore, and Thailand. You will advocate for the voice of the customer to develop and market our products - identifying which business customer segments Crescendo Lab can serve, understanding customers' needs, and using research insights to influence Crescendo Lab's product roadmap. You'll have a understanding of product strategy, branding, full-funnel integrated marketing strategy, growth marketing and sales enablement, and a track record of cross-functional coordination. You will partner with Product, Creative, Engineering, Data Science, Marketing, Communications, and Sales and Customer Success. Reporting into the Head of Global Marketing based in Japan, this role can be based remotely anywhere in Japan or in Taiwan office through a hybrid of in-office and remote working. [You Will] - Deeply understand the market, competitor context and market-specific regulations that make specific market a unique place to launch and grow products - Collaborate to design the product roadmap, completing market, competitor and customer research to map unmet customer needs and prioritize solutions that help enterprises succeed - Drive go-to-market strategies - including targeting, segmentation, pricing, product positioning, value propositions, important messaging, marketing channels (paid, earned, and owned), budgets, and lifecycle campaigns - across the customer journey to convert, grow, and retain our customers - Have deep empathy for our customers' pain points and needs through qualitative and quantitative research (surveys, interviews, and product usage) - Collaborate with product managers, engineers, designers, data scientists, and other team leads to identify impactful product opportunities, prioritize efforts and share insights on the market - Own the metrics - be comfortable tracking and reporting out on goals, measuring performance, and identifying optimisation opportunities - Partner with Sales and Customer Success to create a holistic approach to sales training and enablement, onboarding, and ongoing customer engagement - Work with designers and copywriters to develop compelling and unique marketing collateral across channels [必要條件You Have] - The ability to work with global Crescendo Lab colleagues in English (reading, writing and video meetings). Japanese or mandarin language skills are a plus 5-8 years of marketing or consulting experience - Demonstrated understanding of product marketing, growth or lifecycle marketing, or similar go-to-market positions in Asian markets - Designed go-to-market strategies for product launches, and conducting customer insights research - Experience in growth or lifecycle marketing by email, in-product, content marketing, and other owned/earned channels - Ability to work with a global team of stakeholders, explaining cultural and market differences - Passion for problem solving and B2B business to succeed

漸強實驗室的主要產品是 SaaS 平台 Messaging Analytics&Automation Cloud (MAAC)，以及 Conversation Analytics and Automation Cloud (CAAC)，為目前業界領先的 MarTech 解決方案。這兩項產品服務的企業客戶，包含數百家不同產業的知名跨國企業。在漸強你所開發的功能會真正影響到人們，在生活中也常常發現自己開發的功能正在被店家所使用。 身為漸強工程團隊的一員，你會參與完整的產品開發週期，不只是交付需求，更可以提供你的想法，來影響產品走向，幫助產品成長。團隊成員都樂於分享且對技術非常有熱誠，主動學習追求各種新技術，每週都有工程討論會議，討論與分享技術大小事。我們擁抱非同步溝通，致力減少不必要的會議並尊重工程師的心流時間。自由透明的文化，可以自己安排工作時間，不受限制的假日天數，最重要的是，漸強追求彈性以及高效的工作環境。 We are seeking a proactive and empathetic Customer Support & Operations Manager to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, providing exceptional assistance, resolving issues, and ensuring a seamless experience with our products and services. You will also play a key role in bridging Sales and Customer Success, ensuring seamless communication and operational efficiency. Key Responsibilities 1. Serve as the primary contact for customer inquiries and concerns, providing prompt solutions and escalating complex issues when needed. 2. Troubleshoot and resolve customer issues promptly, ensuring high levels of satisfaction. 3. Manage advanced feature onboarding projects, ensuring timely execution and issue resolution. 4. Understand customer needs and deliver tailored solutions, escalating complex issues when necessary. 5. Build and maintain strong customer relationships through exceptional support and clear communication. 6. Build and nurture strong customer relationships through consistent and exceptional support. 7. Demonstrate a proactive approach in identifying opportunities to improve the overall customer experience. 8. Document SOPs, project details, and support guidelines to maintain consistency and knowledge sharing. 9. Offer timely insights and feedback to the team on recurring customer challenges to improve product offerings and service quality. 10. Collaborate with Sales and Customer Success to align workflows, ensuring alignment with organizational objectives. Required Qualifications * Proven experience in customer success, account management, project management, customer support, or sales operations. * A genuine passion for solving customer problems and a customer-first mindset. * Exceptional verbal and written communication skills with the ability to adjust tone based on the customer’s needs. * A problem-solving mindset with keen attention to detail and a results-driven approach. * Demonstrated ability to manage and prioritize multiple tasks in a fast-paced environment. * Proficiency with tools like HubSpot, Zendesk, or similar ticketing systems. * A collaborative team player with a strong ability to build trust and maintain professionalism. * Advanced project management expertise and organizational skills. * Extensive experience in technical support or account management. * Comfort with providing and receiving constructive feedback. * Proven leadership skills in team management, software adoption, and scaling customer support operations. * Expertise in operational excellence, including analytical thinking, process development, communication, delegation, and planning. 【員工福利】 ◎ 安心保障 -法定保障-勞保、健保、勞退提撥 ◎ 彈性工作環境 -小巨蛋站步行 8分鐘，上下班交通方便 -彈性上下班時間 -採混合辦公（hybrid） ，一週進辦兩天，以配合團隊會議為主 -開放式工作空間，你可以選擇在任何舒適的角落工作 ◎ 公司文化 -年輕團隊，扁平組織，去官僚化的快速溝通 -互相包容尊重、講求效率與信任 -所有的意見都會被重視，一起學習成長 ◎ 福利制度 -到職即享有無期限休假，只要工作能完成，連休沒有上限！(所有假別皆不扣薪) -公司提供高規的 MAC 筆電 -每個月零食櫃更新，還有各式咖啡、茶，隨時補充能量 -每週免費按摩，放鬆緊繃身體 -定期舉辦Team Building活動，一起同樂去 -每年健檢、心理諮商及物理治療補助，員工眷屬享有優惠價 ◎ 進修機會 -公司補助參加 Workshop 或進修課程，讓你學習到業界最新的知識 -不定期的業界人士內部分享，讓你了解業界的的最新脈動 (之前請過北美 Google，矽谷工程來、大數據工程師來分享業界最新動態） -更多詳情請閱讀公司部落格：http://bit.ly/2JX3vnO

我們正在尋找一位有經驗的 Enterprise Sales Executive ，你將會貢獻你的業務開發能力，與Sales enablement team以及Customer Sucess team 密切合作以主動開發客戶，需要set up meeting 並與客戶做提案，傳達漸強實驗室的產品價值。你將會面對許多台灣Tier 1 的品牌客戶且必須要對業績負責。 我們期待你是一個積極主動學習，善於溝通以及做事有細節的合作夥伴，同時我們也是一群對產品很有熱誠的團隊，期待你的加入! 這個角色主要銷售的產品為MAAC或CAAC，客服平台 CAAC（Conversation Analytics and Automation Cloud）是一套兼具線上客服與銷售功能的SaaS工具，旨在幫助品牌客戶能更好的使用LINE官方帳號來作為提供客服與銷售的渠道，傳遞服務的價值; 全方位行銷平台 MAAC (Messaging Analytics & Automation Cloud) 是一套 Social CRM以及Customer Engagement SaaS 軟體，旨在幫助客戶透過我們的行銷工具，能更好地與消費者在LINE官方帳號內溝通傳遞價值。 Responsibilities • New Business Development - Through C-Level engagement and consultative, customer centric selling approach, you will qualify opportunities by exploring to understand complex customer challenges and business pains while educating prospects on the value of Crescendo Lab's solutions. • Strategic Alignment - Connect with cross-functional teams to create and prioritise strategic target account lists within defined territory. Identify and generate new business opportunities to fuel up-market growth. Lead demand generation and campaigns from conception, planning, execution, and launch. • Engage in all steps of the Sales Cycle to ensure smooth Pipeline Progression to maximize results • Crush your targets - Deliver and exceed strategic goals and committed targets by responding with a quality pipeline. • Become a "Master of Martech" - Develop your professional brand and engage with your prospects to build trusted relationships by providing insights tailored to their specific needs and interests. 【員工福利】 ◎ 安心保障 -法定保障-勞保、健保、勞退提撥 ◎ 彈性工作環境 -小巨蛋站步行 8分鐘，上下班交通方便 -彈性上下班時間 -採混合辦公（hybrid） ，一週進辦兩天，以配合團隊會議為主 -開放式工作空間，你可以選擇在任何舒適的角落工作 ◎ 公司文化 -年輕團隊，扁平組織，去官僚化的快速溝通 -互相包容尊重、講求效率與信任 -所有的意見都會被重視，一起學習成長 ◎ 福利制度 -到職即享有無期限休假，只要工作能完成，連休沒有上限！(所有假別皆不扣薪) -公司提供高規的 MAC 筆電 -每個月零食櫃更新，還有各式咖啡、茶，隨時補充能量 -每週免費按摩，放鬆緊繃身體 -定期舉辦Team Building活動，一起同樂去 -每年健檢、心理諮商及物理治療補助，員工眷屬享有優惠價 ◎ 進修機會 -公司補助參加 Workshop 或進修課程，讓你學習到業界最新的知識 -不定期的業界人士內部分享，讓你了解業界的的最新脈動 (之前請過北美 Google，矽谷工程來、大數據工程師來分享業界最新動態） -更多詳情請閱讀公司部落格：http://bit.ly/2JX3vnO

漸強實驗室的主要產品是 SaaS 平台 Messaging Analytics&Automation Cloud (MAAC)，以及 Conversation Analytics and Automation Cloud (CAAC)，為目前業界領先的 MarTech 解決方案。這兩項產品服務的企業客戶，包含數百家不同產業的知名跨國企業。在漸強你所開發的功能會真正影響到人們，在生活中也常常發現自己開發的功能正在被店家所使用。 身為漸強工程團隊的一員，你會參與完整的產品開發週期，不只是交付需求，更可以提供你的想法，來影響產品走向，幫助產品成長。團隊成員都樂於分享且對技術非常有熱誠，主動學習追求各種新技術，每週都有工程討論會議，討論與分享技術大小事。我們擁抱非同步溝通，致力減少不必要的會議並尊重工程師的心流時間。自由透明的文化，可以自己安排工作時間，不受限制的假日天數，最重要的是，漸強追求彈性以及高效的工作環境。 目前我們的後台每月發送近 2 億則個人化的訊息 並且與 2千多萬名的使用者互動，每日處理數 TB級 的數據來做分析以及 AI 應用。身為一位後端工程師，在這裡你會學習到如何處理百萬的流量，持續優化、建置彈性可靠的後端系統，並且有機會帶領小隊打造產品功能。你也將一起型塑工程團隊的文化、優化工作流程以及跨團隊合作方式，這會非常有趣且充滿挑戰，期待你的加入！ What You’ll impact ・Develop and maintain high-performance mobile applications using Flutter for both Android and iOS platforms. ・Collaborate with product managers, designers, and other engineers and take ownership to transform ideas into high-quality product outcomes. ・Identify and fix bugs and performance bottlenecks to ensure the application’s efficiency. ・Deliver high-quality, reusable, and maintainable solutions using engineering best practices. ・Stay updated on mobile development trends and best practices, sharing insights with the team. Requirements: ・3+ years of professional experience in native mobile development (iOS or Android). ・1+ years of hands-on experience with Flutter development. ・Experienced in CI/CD pipeline and automated testing frameworks for mobile applications. ・Excellent problem-solving skills and attention to detail. ・Ability to work effectively in a team environment and communicate effectively with stake

漸強實驗室的主要產品是 SaaS 平台 Messaging Analytics&Automation Cloud (MAAC)，以及 Conversation Analytics and Automation Cloud (CAAC)，為目前業界領先的 MarTech 解決方案。這兩項產品服務的企業客戶，包含數百家不同產業的知名跨國企業。在漸強你所開發的功能會真正影響到人們，在生活中也常常發現自己開發的功能正在被店家所使用。 身為漸強工程團隊的一員，你會參與完整的產品開發週期，不只是交付需求，更可以提供你的想法，來影響產品走向，幫助產品成長。團隊成員都樂於分享且對技術非常有熱誠，主動學習追求各種新技術，每週都有工程討論會議，討論與分享技術大小事。我們擁抱非同步溝通，致力減少不必要的會議並尊重工程師的心流時間。自由透明的文化，可以自己安排工作時間，不受限制的假日天數，最重要的是，漸強追求彈性以及高效的工作環境。 漸強實驗室的主要產品是 SaaS 平台 Messaging Analytics&Automation Cloud (MAAC)，以及 Conversation Analytics and Automation Cloud (CAAC)，為目前業界領先的 MarTech 解決方案。這兩項產品服務的企業客戶，包含數百家不同產業的知名跨國企業。在漸強你所開發的功能會真正影響到人們，在生活中也常常發現自己開發的功能正在被店家所使用。 身為漸強工程團隊的一員，你會參與完整的產品開發週期，不只是交付需求，更可以提供你的想法，來影響產品走向，幫助產品成長。團隊成員都樂於分享且對技術非常有熱誠，主動學習追求各種新技術，每週都有工程討論會議，討論與分享技術大小事。我們擁抱非同步溝通，致力減少不必要的會議並尊重工程師的心流時間。自由透明的文化，可以自己安排工作時間，不受限制的假日天數，最重要的是，漸強追求彈性以及高效的工作環境。 目前我們的後台每月發送近 2 億則個人化的訊息 並且與 2千多萬名的使用者互動，每日處理數 TB級 的數據來做分析以及 AI 應用。身為一位後端工程師，在這裡你會學習到如何處理百萬的流量，持續優化、建置彈性可靠的後端系統，並且有機會帶領小隊打造產品功能。你也將一起型塑工程團隊的文化、優化工作流程以及跨團隊合作方式，這會非常有趣且充滿挑戰，期待你的加入！ 更多資訊，歡迎參考我們的技術部落格 [Responsibilities] - Work closely with product managers and designers to transform ideas into successful product outcomes. - Lead and collaborate with other engineers and take ownership to deliver solutions from product requirements. - Deliver high-quality, reusable, and maintainable solutions using engineering best practices. - Optimize applications and data pipelines for maximum performance and scalability. - Promote a positive engineering culture by setting the standard and leading by example. [Required Qualifications] - 4+ years of experience in designing and developing web applications. - Ability to take ownership of product requirements and drive them to delivery. - Familiar with building RESTful services with either Python (Django/Flask/FastAPI) or Go. - Familiar with relational databases (PostgreSQL/MySQL). - Familiar with system troubleshooting and performance optimization. - Hands-on experience with any public cloud (GCP, AWS, Azure), or Kubernetes.

漸強實驗室的主要產品是 SaaS 平台 Messaging Analytics & Automation Cloud (MAAC)，以及 Conversation Analytics and Automation Cloud (CAAC)，為目前業界領先的 MarTech 解決方案。這兩項產品服務的企業客戶，包含數百家不同產業的知名跨國企業。在漸強你所開發的功能會真正影響到人們，在生活中也常常發現自己開發的功能正在被店家所使用。 身為漸強工程團隊的一員，你會參與完整的產品開發週期，不只是交付需求，更可以提供你的想法，來影響產品走向，幫助產品成長。團隊成員都樂於分享且對技術非常有熱誠，主動學習追求各種新技術，每週都有工程討論會議，討論與分享技術大小事。我們擁抱非同步溝通，致力減少不必要的會議並尊重工程師的心流時間。自由透明的文化，可以自己安排工作時間，不受限制的假日天數，最重要的是，漸強追求彈性以及高效的工作環境。 Key Responsibilities > Pre-Sales & Onboarding 1. Collaborate with the Sales team during the late sales stage to deliver impactful technical pitch presentations and product demonstrations tailored to client needs. 2. Provide technical expertise to address client questions and establish trust during pre-sales discussions. 3. Lead post-contract technical onboarding processes, including requirement gathering, solution design, and implementation planning. > Customer Success & Daily Operations 1. Act as the primary technical resource for resolving complex product-related inquiries and troubleshooting issues, ensuring timely and effective solutions for clients. 2. Troubleshoot technical problems related to API integrations, data synchronization, or system configurations. 3. Collaborate with cross-functional teams, including Product and Engineering, to resolve issues efficiently and provider clients' feedback to product team. 4. Proactively identify areas for technical optimization or product enhancement to support client success and satisfaction. 5. Manage and coordinate projects involving external vendors, acting as a liaison to ensure seamless integration, communication, and delivery of solutions. > Process Improvement & Thought Leadership 1. Contribute to the development of best practices, knowledge bases, and technical documentation for the Solution Team. 2. Act as a technical advocate for the client internally, ensuring customer needs are reflected in product development roadmaps. 3. Mentor junior Solution Managers, sharing expertise and insights to elevate the overall team performance. Qualifications > Technical Skills 1. Demonstrated progressive experience in Solution Engineering, Solution Management, or a similar customer-facing technical role, with a strong track record of customer advocacy and engagement in post-sales or professional services functions, ideally within the Martech or SaaS industry. 2. Advanced knowledge of software development lifecycle and development pipeline Advanced project management experience & skills. 3. Proficiency in using and supporting Martech tools, CRM systems, and data integration platforms. 4. Strong understanding of API integrations, data pipelines, and troubleshooting tools (e.g., Postman, log analyzers). 5. Experience with web technologies (HTML, CSS, JavaScript) and familiarity with cloud platforms (AWS, Azure) is a plus. 【員工福利】 ◎ 安心保障 -法定保障-勞保、健保、勞退提撥 ◎ 彈性工作環境 -小巨蛋站步行 8分鐘，上下班交通方便 -彈性上下班時間 -採混合辦公（hybrid） ，一週進辦兩天，以配合團隊會議為主 -開放式工作空間，你可以選擇在任何舒適的角落工作 ◎ 公司文化 -年輕團隊，扁平組織，去官僚化的快速溝通 -互相包容尊重、講求效率與信任 -所有的意見都會被重視，一起學習成長 ◎ 福利制度 -到職即享有無期限休假，只要工作能完成，連休沒有上限！(所有假別皆不扣薪) -公司提供高規的 MAC 筆電 -每個月零食櫃更新，還有各式咖啡、茶，隨時補充能量 -每週免費按摩，放鬆緊繃身體 -定期舉辦Team Building活動，一起同樂去 -每年健檢、心理諮商及物理治療補助，員工眷屬享有優惠價 ◎ 進修機會 -公司補助參加 Workshop 或進修課程，讓你學習到業界最新的知識 -不定期的業界人士內部分享，讓你了解業界的的最新脈動 (之前請過北美 Google，矽谷工程來、大數據工程師來分享業界最新動態） -更多詳情請閱讀公司部落格：http://bit.ly/2JX3vnO

漸強實驗室的主要產品是 SaaS 平台 Messaging Analytics&Automation Cloud (MAAC)，以及 Conversation Analytics and Automation Cloud (CAAC)，為目前業界領先的 MarTech 解決方案。這兩項產品服務的企業客戶，包含數百家不同產業的知名跨國企業。在漸強你所開發的功能會真正影響到人們，在生活中也常常發現自己開發的功能正在被店家所使用。 身為漸強工程團隊的一員，你會參與完整的產品開發週期，不只是交付需求，更可以提供你的想法，來影響產品走向，幫助產品成長。團隊成員都樂於分享且對技術非常有熱誠，主動學習追求各種新技術，每週都有工程討論會議，討論與分享技術大小事。我們擁抱非同步溝通，致力減少不必要的會議並尊重工程師的心流時間。自由透明的文化，可以自己安排工作時間，不受限制的假日天數，最重要的是，漸強追求彈性以及高效的工作環境。 漸強提供數百家公司 MarTech 解決方案，作為前端工程師，你會是產品開發的重要成員，跟著產品經理與設計師一起快速迭代產品以及功能；我們也在意使用者體驗，在直接的客戶回饋以及產品規劃下，你可以打造真正被眾多公司採用的企業級 SaaS 軟體。你也將一起型塑工程團隊的文化、優化工作流程以及跨團隊合作方式，這會非常有趣且充滿挑戰，期待你的加入！ Responsibilities: - Work closely with product managers and designers to transform ideas into successful product outcomes. - Lead and collaborate with other engineers and take ownership to deliver solutions from product requirements. - Deliver high-quality, reusable, and maintainable solutions using engineering best practices. - Optimize applications for maximum performance and maintainability. - Promote a positive engineering culture by setting the standard and leading by example. 想了解更多漸強實驗室的開發環境與企業文化，可以參考我們的職涯部落格: http://bit.ly/2JX3vnO

/工作內容 你也許知道台灣是 LINE 重度使用國，但你知道許多企業透過 LINE 發送給好友的訊息中，有超過 30 億封訊息是默默由「漸強實驗室」發送的嗎？（一年30億封是什麼概念？就是超過遠傳電信、台灣大哥大一年的簡訊發送量，僅次於中華電信，這就是「漸強實驗室」惦惦吃三碗公的驚人實力！） 如果你對以上數字感到興奮，並且對於訊息溝通的產品世界躍躍欲試，歡迎加入「漸強實驗室」一起變強！我們擁抱思想開明的創新環境、懷著雄心壯志走出台灣、接軌全球！ /關於漸強 在疫情趨勢與隱私權雙面衝擊下，流量紅利被打破，「熟客經營」的時代正式宣告來臨。企業想增粉留粉，透過一對一的深度互動，提升品牌好感、促成銷售、擴大會員數據的經營。 漸強實驗室的產品是建立在通訊平台上產生的廣告數據應用。主要產品是2019年發表的 MAAC （Messaging Analytics & Automation Cloud）， 結合數位廣告（Programmatic Ads）與訊息串接技術（Messaging API），發揮社交通訊軟體最大的商業效益。如今服務超過400間品牌客戶，來自電子商務、零售、媒體、金融等不同產業，舉凡IKEA、樂天市場、PCHOME、星巴克 Starbucks、H&M、GAP、Adidas、天下雜誌、Yahoo奇摩新聞、博客來、全家便利商店、寶雅等。 漸強近期拓展海外市場，設海外辦公室，與日本的CDP領頭羊Treasure Data（日本軟銀旗下）策略聯盟，也簽下泰國客戶等。我們也積極與各平台整合，並開始醞釀多樣化的產品服務，包含以對話為服務核心的 CAAC （Conversation Analytics and Automation Cloud），實現企業與消費者無縫客服與銷售的解決方案 。 /我們在找 我們正在找一位想鑽研B2B SaaS的資深產品經理，能洞悉市場趨勢，內化客戶需求，與工程團隊和設計、數據、行銷等合作推動產品發展。你會負責漸強實驗室的主要產品面，逐步解決客戶痛點，提升績效，實現公司願景。 /你的職責是 -定義與推動 product strategy 與 product roadmap ，並有清楚的邏輯與計畫。 -了解也內化市場動態與使用者需求，當客戶與產品願景的「advocate」。 -觀察和分析產品數據與健康度，進而影響產品與公司的下一步。 -撰寫並整合 product requirements，與eng team及design team 協作產品開發。 -確保及平衡客戶滿意度與團隊凝聚力。保持與行銷業務營業等部門順暢的溝通。 -發展並擴展平台能力，支持無縫的第三方整合與數據互通性。 -識別並優先推動策略性合作夥伴關係，提升生態系價值，確保 API 的可存取性與可擴展性。 -定義數據共享與治理框架，優化整合解決方案的可用性、安全性與合規性。 -與工程與開發者夥伴合作，改進整合流程、文件與開發者體驗。 /What you’ll do -Define product strategy and drive product roadmap with clear rationale and plan -Understand market trend and synthesize user needs, while acting as the advocate for users and its product vision -Stay on top of success metrics and product health to further influence next steps for the company or product -Write and own product requirements, and align with engineering and design team for a proper product development -Balance customer satisfaction and team health while maintaining smooth cross-functional communication -Develop and scale platform capabilities to support seamless third-party integrations and data interoperability. -Identify and prioritize strategic partnerships to enhance ecosystem value, ensuring API accessibility and extensibility. -Define frameworks for data sharing and governance, optimizing usability, security, and compliance across integrated solutions. -Collaborate with engineering and developer partners to improve integration workflows, documentation, and developer experience. /必要條件 -3-5 年以上產品經理經驗。 -能領導大家開發上線產品，並有full product lifecycle的成功案例，包含：整理使用者痛點、定義產品需求、制定 prioritization、上線產品前後的執行等。 -良好的 product sense, analytical skills, decision framework等，可以被交付解決一個模糊的產品問題，轉化爲清楚的客戶需求與產品目標。 -卓越的組織能力，能有效與跨部門溝通合作，達成共同目標，並激勵團隊。 -卓越的書寫與口語溝通的能力，中級以上的英語說寫能力更佳。 -具備平台、API 或整合產品管理經驗，並有推動生態系成長的成功案例。 -深入理解數據架構、安全性最佳實踐，以及平台環境中的互通性挑戰。 -能夠與技術與業務利害關係人合作，確保生態系擴展符合公司策略。 /You need to have -3-5+ years of product management experience -Proven success in building and shipping product going through full product lifecycle: identify user needs, define requirements, drive prioritization, and pre- and post- launch execution etc. -Good product sense, highly analytical, great decision framework, can lead product directions in ambiguity -Excellent organizational skills, with the ability to achieve goals across functions and to maintain team health -Intermediate level of English, both written and spoken -Experience in platform, API, or integrations product management, with a track record of driving ecosystem growth. -Strong understanding of data architecture, security best practices, and interoperability challenges in a platform environment. -Ability to work with technical and business stakeholders to align ecosystem expansion with company strategy. /公司福利 ◎安心保障 法定保障-勞保、健保、勞退提撥 ◎彈性工作環境 小巨蛋站步行 8分鐘，上下班交通方便 彈性上下班時間 採混合辦公（hybrid） ，一週進辦兩天，以配合團隊會議為主 開放式工作空間，你可以選擇在任何舒適的角落工作 ◎公司文化 年輕團隊，扁平組織，去官僚化的快速溝通 互相包容尊重、講求效率與信任 所有的意見都會被重視，一起學習成長 ◎福利制度 到職即享有無期限休假，只要工作能完成，連休沒有上限！(所有假別皆不扣薪) 公司提供高規的 MAC 筆電 每個月零食櫃更新，還有各式咖啡、茶，隨時補充能量 每週免費按摩，放鬆緊繃身體 定期舉辦Team Building活動，一起同樂去 每年健檢、心理諮商及物理治療補助，員工眷屬享有優惠價 ◎進修機會 公司補助參加 Workshop 或進修課程，讓你學習到業界最新的知識 不定期的業界人士內部分享，讓你了解業界的的最新脈動 (之前請過北美 Google，矽谷工程來、大數據工程師來分享業界最新動態） 更多詳情請閱讀公司部落格http://bit.ly/2JX3vnO

漸強實驗室的主要產品是 SaaS 平台 Messaging Analytics&Automation Cloud (MAAC)，以及 Conversation Analytics and Automation Cloud (CAAC)，為目前業界領先的 MarTech 解決方案。這兩項產品服務的企業客戶，包含數百家不同產業的知名跨國企業。在漸強你所開發的功能會真正影響到人們，在生活中也常常發現自己開發的功能正在被店家所使用。 身為漸強工程團隊的一員，你會參與完整的產品開發週期，不只是交付需求，更可以提供你的想法，來影響產品走向，幫助產品成長。團隊成員都樂於分享且對技術非常有熱誠，主動學習追求各種新技術，每週都有工程討論會議，討論與分享技術大小事。我們擁抱非同步溝通，致力減少不必要的會議並尊重工程師的心流時間。自由透明的文化，可以自己安排工作時間，不受限制的假日天數，最重要的是，漸強追求彈性以及高效的工作環境。 Role Overview > This is a critical role for Crescendo Lab as we look to expand our AI product offerings. As the first Pre-Sales Consultant for AI products, you will play a critical role in establishing our pre-sales processes, building relationships with clients, and crafting tailored solutions that demonstrate the power and potential of our AI technologies. This position requires a 0 to 1 mindset—you’ll be key role in building the foundation for success, creating strategies, and driving the initial momentum for our AI solutions. Key Responsibilities 1. Act as the first point of contact for potential clients, understanding their challenges and identifying opportunities where Crescendo Lab's AI products can create value. 2. Build and execute scalable pre-sales processes from scratch, aligning closely with the sales and product teams. 3. Deliver impactful presentations, demonstrations, and workshops that highlight the value and capabilities of our AI solutions. 4. Collaborate with cross-functional teams to create tailored proofs of concept and solution architectures. 5. Collect and analyze client feedback to inform product development and refine sales strategies. 6. Stay ahead of AI trends, technologies, and competitors to position Crescendo Lab as a market leader. 7. Work independently and take ownership of initiatives, setting the groundwork for future pre-sales hires. Requirements 1. Proven experience in pre-sales, technical sales, or similar roles, with a demonstrated ability to work in unstructured environments and build from the ground up. 2. Strong understanding of AI technologies and their real-world applications. 3. Exceptional communication and storytelling skills to convey complex ideas simply and effectively. 4. Entrepreneurial mindset with a bias for action, problem-solving, and creating structure in ambiguity. 5. Experience in a startup or fast-paced environment is highly desirable. 【員工福利】 ◎ 安心保障 -法定保障-勞保、健保、勞退提撥 ◎ 彈性工作環境 -小巨蛋站步行 8分鐘，上下班交通方便 -彈性上下班時間 -採混合辦公（hybrid） ，一週進辦兩天，以配合團隊會議為主 -開放式工作空間，你可以選擇在任何舒適的角落工作 ◎ 公司文化 -年輕團隊，扁平組織，去官僚化的快速溝通 -互相包容尊重、講求效率與信任 -所有的意見都會被重視，一起學習成長 ◎ 福利制度 -到職即享有無期限休假，只要工作能完成，連休沒有上限！(所有假別皆不扣薪) -公司提供高規的 MAC 筆電 -每個月零食櫃更新，還有各式咖啡、茶，隨時補充能量 -每週免費按摩，放鬆緊繃身體 -定期舉辦Team Building活動，一起同樂去 -每年健檢、心理諮商及物理治療補助，員工眷屬享有優惠價 ◎ 進修機會 -公司補助參加 Workshop 或進修課程，讓你學習到業界最新的知識 -不定期的業界人士內部分享，讓你了解業界的的最新脈動 (之前請過北美 Google，矽谷工程來、大數據工程師來分享業界最新動態） -更多詳情請閱讀公司部落格：http://bit.ly/2JX3vnO

漸強實驗室的主要產品是 SaaS 平台 Messaging Analytics&Automation Cloud (MAAC)，以及 Conversation Analytics and Automation Cloud (CAAC)，為目前業界領先的 MarTech 解決方案。這兩項產品服務的企業客戶，包含數百家不同產業的知名跨國企業。在漸強你所開發的功能會真正影響到人們，在生活中也常常發現自己開發的功能正在被店家所使用。除了深耕台灣市場，漸強實驗室也積極拓展國際市場。目前我們已成功進入日本和泰國市場，並取得顯著的成長。我們在這些地區設立了海外辦公室，工程團隊需要與海外同事密切合作，以確保我們的產品在全球範圍內保持一致的高標準。每個市場都有其獨特的挑戰，例如日本市場對於資料隱私和穩定性的高度要求，以及泰國市場龐大的人口基數，要求我們的系統具備更高的效能。克服這些挑戰將使你中獲得豐富的經驗，並助你與團隊一同成長。 [Responsibilities] - 台灣日常帳務處理 - 費用憑證檢查與整理。 - 入帳作業與會計記錄。 - 發票開立、折讓作廢與稅務申報。 - 合約歸檔及用印協助。 - 海外子公司帳務 - 與海外當地會計事務所對接。 - 根據總部會計處理準則進行入帳，並製作財務報表。 - 協助會計內控流程優化 - ERP系統導入資料整理 - 協助事務所查帳資料準備 - 其他交辦事項 - Taiwan Daily Accounting Operations - Review and organize expense vouchers. - Perform journal entries and bookkeeping. - Issue invoices and handle tax filings. - Archive contracts and assist with stamping. - Overseas Subsidiary Accounting - Liaise with local accounting firms for overseas subsidiaries. - Ensure compliance with headquarters’ accounting standards for bookkeeping and financial statement preparation. - Assist in Accounting Internal Control Optimization - Support External Audit Preparation - Other Assigned Tasks [Requirements] - 具備 2 年以上會計工作經驗或四大會計師事務所經驗，有 SaaS 或科技產業背景者優先考慮。 - 熟悉財務軟體及 Google Sheets，能處理大量數據集與複雜資料。 - 具備良好的組織能力，並對細節和數字有高度敏感度。 - 具備基本商務英文能力。能與海外事務所/ 同事英語商務溝通。 - 細心、謹慎、擅長組織與協調。 - At least 2 years of experience in accounting or at a Big Four firm, preferably with a background in SaaS or the tech industry. - Proficient in financial software and Google Sheets, with experience handling large datasets and complex calculations. - Strong organizational skills, with excellent attention to detail and numerical accuracy. - Basic business English proficiency. - Detail-oriented, meticulous, and highly organized. 【員工福利】 ◎ 安心保障 -法定保障-勞保、健保、勞退提撥 ◎ 彈性工作環境 -小巨蛋站步行 8分鐘，上下班交通方便 -彈性上下班時間 -採混合辦公（hybrid） ，一週進辦兩天，以配合團隊會議為主 -開放式工作空間，你可以選擇在任何舒適的角落工作 ◎ 公司文化 -年輕團隊，扁平組織，去官僚化的快速溝通 -互相包容尊重、講求效率與信任 -所有的意見都會被重視，一起學習成長 ◎ 福利制度 -到職即享有無期限休假，只要工作能完成，連休沒有上限！(所有假別皆不扣薪) -公司提供高規的 MAC 筆電 -每個月零食櫃更新，還有各式咖啡、茶，隨時補充能量 -每週免費按摩，放鬆緊繃身體 -定期舉辦Team Building活動，一起同樂去 -每年健檢、心理諮商及物理治療補助，員工眷屬享有優惠價 ◎ 進修機會 -公司補助參加 Workshop 或進修課程，讓你學習到業界最新的知識 -不定期的業界人士內部分享，讓你了解業界的的最新脈動 (之前請過北美 Google，矽谷工程來、大數據工程師來分享業界最新動態） -更多詳情請閱讀公司部落格：http://bit.ly/2JX3vnO

職務說明: 我們正在尋找一位高度積極、經驗豐富的市場行銷專員加入我們充滿活力的團隊。理想的候選人應具備行銷背景，並能運用創意思維，帶來豐富的經驗與價值。作為資深市場行銷專員，你將負責制定並執行數位行銷戰略，管理數位廣告活動，並企劃、協調及執行各類實體和線上活動。如果您具備BI工具應用經驗、熟悉Mailchimp、HubSpot，以及在B2B行業的經驗，將是加分項！ AI是我們公司未來發展的重心。這個職位將讓您有機會積極參與並決定台灣市場行銷策略與發展的方向，您將有機會影響公司未來的行銷策略，尤其是在推動AI技術相關創新方面，發揮關鍵作用。 職責: 數位行銷策略: 制定全面的數位行銷戰略，提高品牌知名度並推動參與度。 分析市場趨勢和競爭對手活動，找出成長機會。 與跨職能團隊合作，將數位計劃整合到更廣泛的行銷活動中。 數位廣告: 計劃、執行並優化跨平台的數位廣告活動。 監控和分析數位廣告效果，根據數據調整以獲得最佳結果。 持續關注行業趨勢和新興技術，增強數位廣告工作。 活動策劃與執行: 計劃、協調與執行實體和線上活動，提升品牌知名度和客戶參與度。 與內部團隊和外部合作夥伴合作，確保活動無縫執行。 通過後續活動分析和反饋收集評估活動的成功度。 內容企劃: 與內容團隊密切合作，為各種行銷渠道創建引人入勝且相關的內容。 確保在所有數位平台和行銷材料中的訊息一致性。 提出符合品牌目標的創意內容想法。 如果您是一位以成果為導向的行銷專業人士，對創新充滿熱情，並希望為充滿活力的組織成功做出貢獻，我們邀請您申請。加入我們的團隊，成為塑造我們品牌數位存在和整體行銷成功的關鍵人物。 Job Description: We are seeking a highly motivated and experienced Marketing Specialist to join our dynamic team. The ideal candidate is a creative thinker with a strong background in marketing and a proven track record of success. As a Marketing Specialist, you will be responsible for planning and executing digital marketing strategies, managing digital advertising campaigns, coordinating both physical and online events, and utilizing bonus experiences such as BI tools, Mailchimp, HubSpot, exposure to B2B industries, and familiarity with social media channels. Digital Marketing Strategy: Develop and implement comprehensive digital marketing strategies to increase brand visibility and drive engagement. Analyze market trends and competitor activities to identify opportunities for growth. Collaborate with cross-functional teams to integrate digital initiatives into broader marketing campaigns. Digital Advertising: Plan, execute, and optimize digital advertising campaigns across various platforms. Monitor and analyze the performance of digital ads, making data-driven adjustments for optimal results. Stay informed about industry trends and emerging technologies to enhance digital advertising efforts. Event Planning and Execution: Plan and coordinate both physical and online events to promote brand awareness and customer engagement. Collaborate with internal teams and external partners to ensure seamless execution of events. Evaluate the success of events through post-event analysis and feedback collection. Content Creation: Work closely with the content team to develop engaging and relevant content for various marketing channels. Ensure consistency in messaging across all digital platforms and marketing materials. Contribute creative ideas for content that aligns with the brand's objectives. If you are a results-oriented marketing professional with a passion for innovation and a desire to contribute to the success of a dynamic organization, we invite you to apply. Join our team and be a key player in shaping our brand's digital presence and overall marketing success.

As a SaaS company, Crescendo Lab builds software solutions to help businesses transform their communication with customers around the world. Our headquarters is in Taiwan, but we sell our products to Taiwan, Japan, Thailand, and more English markets now. As part of our Global Content Team, you will co-work with international content marketers and be responsible for creating, maintaining, and improving the performance of our written and multimedia content to achieve our English market business target (we’re now mainly building our SEO foundation with blog articles to introduce our solutions). Thus the ideal candidate must be highly interested in writing/creating structured content. Ability-wise, if you possess native English writing skills and data analysis skills, you are welcome to join our team! [ Responsibility ] -Responsible for English copywriting/content writing/graphic designing for Crescendo Lab’s blog/website/social media to drive traffic and leads -Monitor and analyze content performance analytics to develop optimization strategies and plans -Grow with the content team members from Taiwan, Japan, Thailand, and other English markets [ Basic Qualifications ] -Native English speaker -Can commit for a minimum 6-month period and work a minimum of 20 hrs/week and can work on Wed afternoon. -Can communicate in English -Love to write long-form articles [ Preferred Qualifications ] -Fluent in oral and written English & Mandarin -Interest in Digital Marketing, MarTech, or SaaS industry -Curiosity and willingness to learn new things -Ability to work independently, highly motivated, and accountable in a self-disciplined environment -Great team player This role can be based in Singapore or performed remotely. [ If you meet the qualifications above, please submit your application along with the following: ] -Short cover letter in English -Resume/CV in English -Portfolio/sample of your previous works in English (writing, article, graphic design, blog,...etc.)

[Job Description] 漸強實驗室的主要產品是 SaaS 平台 Messaging Analytics&Automation Cloud (MAAC)，以及 Conversation Analytics and Automation Cloud (CAAC)，為目前業界領先的 MarTech 解決方案。這兩項產品服務的企業客戶，包含數百家不同產業的知名跨國企業。在漸強你所開發的功能會真正影響到人們，在生活中也常常發現自己開發的功能正在被店家所使用。 除了深耕台灣市場，漸強實驗室也積極拓展國際市場。目前我們已成功進入日本和泰國市場，並取得顯著的成長。我們在這些地區設立了海外辦公室，工程團隊需要與海外同事密切合作，以確保我們的產品在全球範圍內保持一致的高標準。每個市場都有其獨特的挑戰，例如日本市場對於資料隱私和穩定性的高度要求，以及泰國市場龐大的人口基數，要求我們的系統具備更高的效能。克服這些挑戰將使你中獲得豐富的經驗，並助你與團隊一同成長。 身為漸強工程團隊的一員，你會參與完整的產品開發週期，不只是交付需求，更可以提供你的想法，來影響產品走向，幫助產品成長。團隊成員都樂於分享且對技術非常有熱誠，主動學習追求各種新技術，每週都有工程討論會議，討論與分享技術大小事。我們擁抱非同步溝通，致力減少不必要的會議並尊重工程師的心流時間。自由透明的文化，可以自己安排工作時間，不受限制的假日天數，最重要的是，漸強追求彈性以及高效的工作環境。 目前我們的後台每月發送近 5 億則個人化的訊息 並且與 2千多萬名的使用者互動，每日處理數 TB級 的數據來做分析以及 AI 應用。身為一位後端工程師，在這裡你會學習到如何處理百萬的流量，持續優化、建置彈性可靠的後端系統，並且有機會帶領小隊打造產品功能。你也將一起型塑工程團隊的文化、優化工作流程以及跨團隊合作方式，這會非常有趣且充滿挑戰，期待你的加入！ [What You’ll impact] Work closely with product managers and designers to transform ideas into successful product outcomes. Lead and collaborate with other engineers and take ownership to transform product requirements into high-quality deliverables. Deliver high-quality, reusable, and maintainable solutions using engineering best practices. Optimize applications and data pipelines, ensuring our systems can handle increasing demands while maintaining speed and efficiency. Promote a positive engineering culture by setting the standard and leading by example. [必要條件] -2+ years of experience in designing and developing web applications. -Ability to take ownership of product requirements and drive them to delivery. -Familiar with building RESTful services with either Python (Django/Flask/FastAPI) or Go. -Familiar with relational databases (PostgreSQL/MySQL). -Familiar with system troubleshooting and performance optimization. -Hands-on experience with any public cloud (GCP, AWS, Azure), or Kubernetes. [加分條件] -Experience with designing and building large-scale distributed systems. -Experience in CI/CD pipelines, such as ArgoCD, Github Action, Jenkins, etc -Experience in messaging systems, such as Kafka, RabbitMQ, Pub/Sub, SQS, etc. -Contributions to open-source projects or participation in technical communities. [Our Tech Stack] -Go -Python (Django, Celery, asyncio, pytest...) -Kubernetes -Docker -PostgreSQL -Redis -RabbitMQ -ArgoCD -GCP (BigQuery, Pub/Sub, GKE, GCS, etc) [公司福利] ◎ 安心保障 法定保障-勞保、健保、勞退提撥 ◎ 彈性工作環境 小巨蛋站步行 8分鐘，上下班交通方便 彈性上下班時間 採混合辦公（hybrid） ，一週進辦兩天，以配合團隊會議［每週一四／二四］為主 開放式工作空間，你可以選擇在任何舒適的角落工作 ◎ 公司文化 年輕團隊，扁平組織，去官僚化的快速溝通 互相包容尊重、講求效率與信任 所有的意見都會被重視，一起學習成長 ◎ 福利制度 到職即享有無期限休假，只要工作能完成，連休沒有上限！(所有假別皆不扣薪) 公司提供高規的 MAC 筆電 每個月零食櫃更新，還有各式咖啡、茶，隨時補充能量 每週免費按摩，放鬆緊繃身體 定期舉辦Team Building活動，一起同樂去 每年健檢、心理諮商及物理治療補助，員工眷屬享有優惠價 ◎ 進修機會 公司補助參加 Workshop 或進修課程，讓你學習到業界最新的知識 不定期的業界人士內部分享，讓你了解業界的的最新脈動 (之前請過北美 Google，矽谷工程來、大數據工程師來分享業界最新動態） 更多詳情請閱讀公司部落格：http://bit.ly/2JX3vnO

Crescendo Lab’s Enablement team ensures that internal and external stakeholders are equipped with the content, resources, tools, and training necessary to effectively differentiate and sell the Crescendo Lab solution. The responsibilities and requirements below apply across all levels, with increasing depth and autonomy as roles progress. [Responsibilities] -Program Execution & Strategy Development -Develop and execute enablement programs with varying levels of independence, ensuring internal and external stakeholders are equipped for success. -Align sales enablement initiatives with key business events such as product releases, campaigns, and industry trade shows. -Identify opportunities for improving the sales learning experience and introduce innovative learning techniques. -Measure and report on the effectiveness of enablement programs, adjusting strategies for maximum impact. //Training & Content Development -Assist in or lead the creation, customization, and execution of training programs and enablement content. -Build and maintain scalable processes and tools to support enablement strategies. -Manage online, self-paced onboarding and continuous learning initiatives. -Develop competency assessment programs and partner certification frameworks. -Stakeholder Collaboration & Communication -Work cross-functionally with marketing, sales, product, and other SMEs to develop comprehensive enablement solutions. -Act as a trusted advisor to sales teams and key stakeholders, providing insights and guidance on enablement best practices. -Ensure clear communication of enablement activities, addressing both regional and global needs. -Process Optimization & Knowledge Managemen -Maintain, audit, and update enablement content to ensure accuracy and relevance. -Leverage CRM and learning management systems (e.g., Hubspot) to facilitate training and performance tracking. -Provide recommendations for process improvements to enhance efficiency and effectiveness. //Leadership & Innovation (Senior Levels) -Independently drive high-impact enablement initiatives with limited oversight. -Innovate and continually refine field enablement strategies to support business growth. -Lead the development of new methodologies for training delivery, adapting to evolving industry trends. [Legal Benefits] Labor Insurance, Health Insurance, Paid Leave, Pension, Marriage Leave, Employee Health Checkups [Additional Benefits] ◎ Security & Well-being Statutory benefits: Labor Insurance, Health Insurance, and Pension contributions ◎ Flexible Work Environment 8-minute walk from Taipei Arena MRT Station, providing convenient commuting options Flexible working hours Hybrid work model – required to work in the office twice a week to align with team meetings Open workspace – feel free to work from any comfortable spot ◎ Company Culture Young and dynamic team, flat organizational structure, and fast, bureaucracy-free communication Mutual respect and efficiency-driven culture built on trust All opinions are valued, fostering a collaborative learning and growth environment ◎ Perks & Benefits Unlimited paid leave from day one! As long as the work is completed, there’s no cap on consecutive leave (all types of leave are fully paid) High-performance MacBook provided Monthly snack cabinet restocks + a variety of coffee and tea to keep you energized Free weekly massages to help you relax Regular team-building activities for bonding and fun Annual health checkups, mental health counseling, and physical therapy subsidies, with discounted rates for family members ◎ Learning & Development Opportunities Company-sponsored workshops and training courses to stay updated on industry trends Regular internal talks by industry experts, providing the latest insights (previous speakers include engineers from Google North America, Silicon Valley, and big data specialists) For more details, check out our company blog: http://bit.ly/2JX3vnO

Crescendo Lab (クレッシェンドラボ) は、世界中のビジネスが顧客とのコミュニケーションを革新できるよう支援するべく、ソフトウェアソリューションを開発するSaaS企業です。本社を台湾に置き、台湾、日本、タイをはじめとする多くの国々に製品を提供しています。 今では、3カ国で大手企業を含む600社以上のクライアントがいます。主力製品である「MAAC」「CAAC」は、AIや自動化を強みとし、LINE公式アカウントや他のSNSを通じてブランド企業がマーケティング、カスタマーサービス、セールスの3つの側面からより効果的な消費者コミュニケーションを実現することに貢献しています。 このたび、私たちのグローバルコンテンツチームでは、日本市場におけるビジネスターゲット達成を目指し、コンテンツの作成、管理、パフォーマンス向上に取り組んでいただける方を募集します。現在、主にブログ記事を通じたSEO基盤の構築に注力しており、自社ソリューションを紹介するためのコンテンツ制作が中心となります。 そのため、理想的な候補者は、構造化されたコンテンツの執筆や制作に高い興味をお持ちの方です。また、日本語でのネイティブレベルの執筆スキルとデータ分析スキルをお持ちを特に歓迎します。 SaaS 業界やコンテンツ マーケティングの経験がなくても、心配する必要はありません。 SEO とコンテンツ マーケティングについて知っておくべきことをすべて学ぶために、必要なリソースを提供しています。 以下の内容を含む6 週間のトレーニング SEOとコンテンツマーケティングのトレーニング 製品知識研修 データ分析ツールのトレーニング 経験豊富なコンテンツマーケターによるメンター制度 必要なときにいつでもサポートしてくれる台湾、日本、タイ出身の 7 人のチーム Check out the experience shared by our intern Nae: クレッシェンドラボ長期インターン体験記【留学＋インターン】 [ 仕事内容 ] - Crescendo Labのブログ/ウェブサイト/ソーシャルメディア上でコピーライティング/コンテンツライティング/グラフィックデザインを制作し、トラフィックとリードを促進する - コンテンツパフォーマンスをモニターおよび分析して、最適化するための策略を立てる - 台湾、日本、タイ、その他の英語市場からのコンテンツ チームのメンバーとともに成長する 勤務地: 台北市松山區健康路156號5樓 勤務時間: 10:00 ~ 19:00（調整可能） [ 必須条件 ] - ネイティブ 日本語話者であること - 最低６ヶ月の期間で週20時間以上の勤務が可能なこと - 火曜と水曜の午後に勤務可能なこと - 英語でのコミュニケーションが可能なこと - 長文記事の執筆能力 [ 望ましい資格 ] - 口頭および書面での英語に堪能であること - デジタルマーケティング、MarTechまたはSaaS業界への関心 - 新しいことを学ぶ意欲と好奇心 - 自律的かつ自主的に働けること、強いモチベーションと責任感 - チームプレーヤー [ 福利厚生 ] - フラットな企業文化と透明な制度、意見を自由に表現できる - フレックスタイム制度 - 常に充実したスナックエリア、快適で自由なオープンオフィス - SEOとコンテンツマーケティングのトレーニング - メンター制度 [ 上記の資格を満たしている方は、以下の書類とともにご応募ください。] - 日本語の簡単なカバーレター - 日本語の履歴書 / 職務経歴書 - 日本語のポートフォリオ / 過去の制作物のサンプル（文章、記事、グラフィックデザイン、ブログなど） [ If you meet the qualifications above, please submit your application along with the following: ] -Short cover letter in Japanese -Resume/CV in Japanese -Portfolio/sample of your previous works in Japanese (writing, article, graphic design, blog,...etc.)

We are seeking an experienced Sales/Business Development Manager to help drive our sales and grow the business. Your role is to develop new opportunities and build solid relationships with our clients. You will work with various departments to achieve the targets. You will also be responsible to develop and manage our business development team. The successful candidate in this role must be a self-starter and feel comfortable in an ambitious, constantly evolving, fast-moving environment. Key Responsibilities : 1) Identify and develop new business/ market opportunities and initite contact for new clients. 2) Complete contract negotiations and secure commitment to long-term relationship. 3) Deliver and exceed strategic goals and committed targets. 4) Coordinate with multiple business functions, including but not limited to marketing, product management, and customer success management. 5) Build up and manage business development team. Delegate responsibilities, supervise business operations, and support the team to grow. Requirements : - 5+ years of sales/ business development experience with proven record of success. - Experience in team management - Ability to build influential relationships with C-suite and key influencers - Excellent verbal and written communication skills in English and the local language - Ability to build rapport and collaborate with others within the company and externally - Adaptability, result-driven, and strong problem-solving skills - Business development experience in MarTech, SaaS is desirable. - Ability to work independently with little supervision Benefits : ◎ 安心保障 法定保障-勞保、健保、勞退提撥 ◎ 彈性工作環境 小巨蛋站步行 8分鐘，上下班交通方便 彈性上下班時間 採混合辦公（hybrid） ，一週進辦兩天，以配合團隊會議為主 開放式工作空間，你可以選擇在任何舒適的角落工作 ◎ 公司文化 年輕團隊，扁平組織，去官僚化的快速溝通 互相包容尊重、講求效率與信任 所有的意見都會被重視，一起學習成長 ◎ 福利制度 到職即享有無期限休假，只要工作能完成，連休沒有上限！(所有假別皆不扣薪) 公司提供高規的 MAC 筆電 每個月零食櫃更新，還有各式咖啡、茶，隨時補充能量 每週免費按摩，放鬆緊繃身體 定期舉辦Team Building活動，一起同樂去 每年健檢、心理諮商及物理治療補助，員工眷屬享有優惠價 ◎ 進修機會 公司補助參加 Workshop 或進修課程，讓你學習到業界最新的知識 不定期的業界人士內部分享，讓你了解業界的的最新脈動 (之前請過北美 Google，矽谷工程來、大數據工程師來分享業界最新動態） 更多詳情請閱讀公司部落格：http://bit.ly/2JX3vnO

【Responsibilities】 - Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services - Identifies and creates solutions to address CS needs, improve effectiveness and efficiency, and delivery to or exceed key customer metrics such as Quantitative Success - - Plans, Time-to-Value, use case expansion, EBRs delivered, and gross/net retention - Work cross-departmentally to find solutions to complex scenarios and integration issues - Owns the customer relationship of a global or large scale enterprise account and actively manages the stakeholder relationship at all levels (i.e., executive, management, technical leaders) including strategic roadmap discussions - Can develop and nurture relationships and adjust value and adoption messaging according to the levels and interests of customer stakeholders - Demonstrate leadership in new feature and technology adoption and teaching by providing regular enablement and solution overview sessions and documentation for customers - Has proven ability to deeply understand customer health scoring and predictive risk management and is well versed in risk prevention and risk resolution - Continuously drives communication and customer advocacy into various departments to provide customer insights and ensure an orchestrated customer experience - Regularly publishes handbook updates describing our practice and our collaboration with other groups and improves/grooms existing content in-line with process and enablement improvements - Mentor and enable the team to exceed company growth and retention forecasts - Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts (e.g., onboarding customers, stage adoption, executive business reviews, and successful renewals) - Provide leadership and guidance to coach, motivate and lead the team members to their optimum performance levels and career development, providing timely feedback and development assistance - Identify and implement improvements to the processes and tools used - Partner with other team leaders to ensure the customer is supported in times of escalation 【Requirements】 - Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions for more than 5 years experience - Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions - Advanced knowledge of software development lifecycle and development pipeline - Advanced project management experience & skills - High-performance ability to pitch and execute stage expansions, balancing business and technical and adjusting messaging to audience (technical / exec) - Skilled in bringing to see through upsell opportunities, whilst maintaining executive overlay and ensuring a positive customer experience - Extensive experience within a technical or account management area - Comfortable giving and receiving positive and constructive feedback - Proven experience leading teams, driving software adoption, and building and scaling customer success management practices - Demonstration of operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning - Strong knowledge of Customer Success best practices, with experience in defining process and providing enablement programs to promote adoption in CS and across the company - Ability to collaborate across the organization and with external stakeholders - Holds strong operational skills that will drive organizational efficiencies and customer satisfaction - Ability to connect technology with measurable business value - Proven experience leading teams, driving software adoption, and building and scaling customer success management practices

Customer Success Managers take ownership of Crescendo Lab's close-long term customer relationships and the highest possible satisfaction which we value very much. As a CSM, you will collaborate with different functional teams to make sure customer needs are met. You are responsible for the day-to-day management to ensure customer onboarding, retention, renewal, and upsell success. CSMs also need to understand customer business needs, maximize product adoption across all accounts, and bring the latest product features as well as know-how to customers. An ideal candidate for the role will become a trusted advisor and drive our customer's MRR and NDR metrics growth by achieving their business objectives. /Responsibilities - Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services - Identifies and creates solutions to address CS needs, improve effectiveness and efficiency, and delivery to or exceed key customer metrics such as Quantitative - ----- Success Plans, Time-to-Value, use case expansion, EBRs delivered, and gross/net retention - Work cross-departmentally to find solutions to complex scenarios and integration issues - Owns the customer relationship of a global or large scale enterprise account and actively manages the stakeholder relationship at all levels (i.e., executive, management, technical leaders) including strategic roadmap discussions - Can develop and nurture relationships and adjust value and adoption messaging according to the levels and interests of customer stakeholders - Demonstrate leadership in new feature and technology adoption and teaching by providing regular enablement and solution overview sessions and documentation for customers - Has proven ability to deeply understand customer health scoring and predictive risk management and is well versed in risk prevention and risk resolution - Continuously drives communication and customer advocacy into various departments to provide customer insights and ensure an orchestrated customer experience 【員工福利】 ◎ 安心保障 -法定保障-勞保、健保、勞退提撥 ◎ 彈性工作環境 -小巨蛋站步行 8分鐘，上下班交通方便 -彈性上下班時間 -採混合辦公（hybrid） ，一週進辦兩天，以配合團隊會議為主 -開放式工作空間，你可以選擇在任何舒適的角落工作 ◎ 公司文化 -年輕團隊，扁平組織，去官僚化的快速溝通 -互相包容尊重、講求效率與信任 -所有的意見都會被重視，一起學習成長 ◎ 福利制度 -到職即享有無期限休假，只要工作能完成，連休沒有上限！(所有假別皆不扣薪) -公司提供高規的 MAC 筆電 -每個月零食櫃更新，還有各式咖啡、茶，隨時補充能量 -每週免費按摩，放鬆緊繃身體 -定期舉辦Team Building活動，一起同樂去 -每年健檢、心理諮商及物理治療補助，員工眷屬享有優惠價 ◎ 進修機會 -公司補助參加 Workshop 或進修課程，讓你學習到業界最新的知識 -不定期的業界人士內部分享，讓你了解業界的的最新脈動 (之前請過北美 Google，矽谷工程來、大數據工程師來分享業界最新動態） -更多詳情請閱讀公司部落格：http://bit.ly/2JX3vnO

Job Description 漸強實驗室的主要產品是 SaaS 平台 Messaging Analytics&Automation Cloud (MAAC)，以及 Conversation Analytics and Automation Cloud (CAAC)，為目前業界領先的 MarTech 解決方案。這兩項產品服務的企業客戶，包含數百家不同產業的知名跨國企業。在漸強你所開發的功能會真正影響到人們，在生活中也常常發現自己開發的功能正在被店家所使用。除了深耕台灣市場，漸強實驗室也積極拓展國際市場。目前我們已成功進入日本和泰國市場，並取得顯著的成長。我們在這些地區設立了海外辦公室，工程團隊需要與海外同事密切合作，以確保我們的產品在全球範圍內保持一致的高標準。每個市場都有其獨特的挑戰，例如日本市場對於資料隱私和穩定性的高度要求，以及泰國市場龐大的人口基數，要求我們的系統具備更高的效能。克服這些挑戰將使你中獲得豐富的經驗，並助你與團隊一同成長。 Responsibilities: 1. 台灣日常帳務處理 2. 費用憑證檢查與整理。 3. 入帳作業與會計記錄。 4. 發票開立與稅務申報。 5. 合約歸檔及用印協助。 6. 海外子公司帳務: 與海外當地會計事務所對接。根據總部會計處理準則進行入帳，並製作財務報表。 7. 協助會計內控流程優化 8. 協助事務所查帳資料準備 9. 其他交辦事項 Requirements: 1. 具備 2 年以上會計工作經驗或四大會計師事務所經驗，有 SaaS 或科技產業背景者優先考慮。 2. 熟悉財務軟體及 Google Sheets，能處理大量數據集與複雜資料。 3. 具備良好的組織能力，並對細節和數字有高度敏感度。 4. 具備基本商務英文能力。 5. 細心、謹慎、擅長組織與協調。 【員工福利】 ◎ 安心保障 -法定保障-勞保、健保、勞退提撥 ◎ 彈性工作環境 -小巨蛋站步行 8分鐘，上下班交通方便 -彈性上下班時間 -採混合辦公（hybrid） ，一週進辦兩天，以配合團隊會議為主 -開放式工作空間，你可以選擇在任何舒適的角落工作 ◎ 公司文化 -年輕團隊，扁平組織，去官僚化的快速溝通 -互相包容尊重、講求效率與信任 -所有的意見都會被重視，一起學習成長 ◎ 福利制度 -到職即享有無期限休假，只要工作能完成，連休沒有上限！(所有假別皆不扣薪) -公司提供高規的 MAC 筆電 -每個月零食櫃更新，還有各式咖啡、茶，隨時補充能量 -每週免費按摩，放鬆緊繃身體 -定期舉辦Team Building活動，一起同樂去 -每年健檢、心理諮商及物理治療補助，員工眷屬享有優惠價 ◎ 進修機會 -公司補助參加 Workshop 或進修課程，讓你學習到業界最新的知識 -不定期的業界人士內部分享，讓你了解業界的的最新脈動 (之前請過北美 Google，矽谷工程來、大數據工程師來分享業界最新動態） -更多詳情請閱讀公司部落格：http://bit.ly/2JX3vnO

你也許知道台灣是 LINE 重度使用國，但你知道許多企業透過 LINE 發送給好友的訊息中，有超過 30 億封訊息是默默由「漸強實驗室」發送的嗎？（一年30億封是什麼概念？就是超過遠傳電信、台灣大哥大一年的簡訊發送量，僅次於中華電信，這就是「漸強實驗室」惦惦吃三碗公的驚人實力！） 如果你對以上數字感到興奮，並且對於訊息溝通的產品世界躍躍欲試，歡迎加入「漸強實驗室」一起變強！我們擁抱思想開明的創新環境、懷著雄心壯志走出台灣、接軌全球！ // 關於漸強 在疫情趨勢與隱私權雙面衝擊下，流量紅利被打破，「熟客經營」的時代正式宣告來臨。企業想增粉留粉，透過一對一的深度互動，提升品牌好感、促成銷售、擴大會員數據的經營。 漸強實驗室的產品是建立在通訊平台上產生的廣告數據應用。主要產品是2019年發表的 MAAC （Messaging Analytics & Automation Cloud）， 結合數位廣告（Programmatic Ads）與訊息串接技術（Messaging API），發揮社交通訊軟體最大的商業效益。如今服務超過400間品牌客戶，來自電子商務、零售、媒體、金融等不同產業，舉凡IKEA、樂天市場、PCHOME、星巴克 Starbucks、H&M、GAP、Adidas、天下雜誌、Yahoo奇摩新聞、博客來、全家便利商店、寶雅等。 漸強近期拓展海外市場，設海外辦公室，與日本的CDP領頭羊Treasure Data（日本軟銀旗下）策略聯盟，也簽下泰國客戶等。我們也積極與各平台整合，並開始醞釀多樣化的產品服務，包含以對話為服務核心的 CAAC （Conversation Analytics and Automation Cloud），實現企業與消費者無縫客服與銷售的解決方案 。 // 我們在找 我們正在找一位想鑽研B2B SaaS的產品經理，能洞悉市場趨勢，內化客戶需求，與工程團隊和設計、數據、行銷等合作推動產品發展。你會負責漸強實驗室的主要產品面，逐步解決客戶痛點，提升績效，實現公司願景。 // 你的職責是 What you'll do - 定義與推動 product strategy 與 product roadmap ，並有清楚的邏輯與計畫。 - 了解也內化市場動態與使用者需求，當客戶與產品願景的「advocator」。 - 觀察和分析產品數據與健康度，進而影響產品與公司的下一步。 - 撰寫並整合 product requirements，與eng team及design team 協作產品開發。 - 確保及平衡客戶滿意度與團隊凝聚力。保持與行銷業務營業等部門順暢的溝通。  【員工福利】 ◎ 安心保障 -法定保障-勞保、健保、勞退提撥 ◎ 彈性工作環境 -小巨蛋站步行 8分鐘，上下班交通方便 -彈性上下班時間 -採混合辦公（hybrid） ，一週進辦兩天，以配合團隊會議為主 -開放式工作空間，你可以選擇在任何舒適的角落工作 ◎ 公司文化 -年輕團隊，扁平組織，去官僚化的快速溝通 -互相包容尊重、講求效率與信任 -所有的意見都會被重視，一起學習成長 ◎ 福利制度 -到職即享有無期限休假，只要工作能完成，連休沒有上限！(所有假別皆不扣薪) -公司提供高規的 MAC 筆電 -每個月零食櫃更新，還有各式咖啡、茶，隨時補充能量 -每週免費按摩，放鬆緊繃身體 -定期舉辦Team Building活動，一起同樂去 -每年健檢、心理諮商及物理治療補助，員工眷屬享有優惠價 ◎ 進修機會 -公司補助參加 Workshop 或進修課程，讓你學習到業界最新的知識 -不定期的業界人士內部分享，讓你了解業界的的最新脈動 (之前請過北美 Google，矽谷工程來、大數據工程師來分享業界最新動態） -更多詳情請閱讀公司部落格：http://bit.ly/2JX3vnO