1. Technical cases tracing and monitoring in the Central technical reporting system.
2. Collect and analyze specific/critical technical issue in the dealer network.
3. On site technical support vs. trouble shooting.
4. Implement NSC CS quality improvement activities.
5. Conduct workshop OJT on technical and service field.
6. Monthly workshop service quality improvement follow up.
7. Assist body repair/paint training program and certification.
8. Assist dealer on body repair/paint facility/equipment related issues.
9. Quarterly dealer body repair/paint service status review.