* To review the shipper’s letter of instruction (SLI), shipping documents, and customer SOP for preparing HAWB and MAWB
* To use workflow to process daily operation by monitoring freight receiving status
* To issue billing invoice with correct rate based on the incoterm
* To answer the general inquiries from customer and reply in a timely manner.
* To input the required events code based on operational process standard.
* To monitor the status of FDS billing invoice and make sure billing is issued within 5 days of COB