✧ Salary above the market average for customer service roles
✧ Fixed working hours with no overnight shifts
✧ Remote work opportunities – 2 days per week
✧ Fully multilingual work environment with global colleagues
✧ Structured training with dedicated mentors for support
【Company Overview】
This platform operates in over 160 countries and regions, offering localized websites and customer support in native languages. As an e-commerce company that prioritizes employee development, it provides comprehensive training to help you quickly adapt and excel in customer success using both English and Japanese.
【Job Responsibilities】
1. Manage and resolve user-related issues that require further investigation beyond standard customer service. These may involve event details, policy violations, penalty fees, or credit adjustments.
2. Liaise with internal departments to verify event-related data, update backend systems, and ensure accurate case documentation
3. Contact user by phone or email to explain platform policies, clarify case outcomes, and ensure user understanding and compliance.
4. Assist with administrative tasks and assignments designated by team leads or supervisors.
【Job Details】
Salary: NT$65,000/month + annual bonus & performance incentive
Working Hours: 9:00 AM – 6:00 PM (mainly day shifts; slight adjustments may occur depending on the ticketing market)
Days Off: Two days off per week; compensatory leave for national holidays
Location: 3-minute walk from Shuanglian MRT Station
【Candidate Requirements】
✓ Prior customer service experience preferred
✓ Fluent in English, and Japanese
✓ Proactive, resilient under pressure, multitasking, and strong team player