Welcome talents with AML Governance related experience to join us!
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Job Duties & Responsibilities
AML/CDD:
1. Name Screening: Part of KYC/CDD process peformance, support to screen customer portfolio by name or other crietia by using data pool/documents/google search/social media, further to call customer to define true/fasle hit.
2. TSU RFI: Transaction Surveillance request information for suspcious AML transactions to support to clarify with customers.
3. Event Trigger(Internal/External):To support review customers backgroud and transaction trigger by customers transactions behaviours which internal assigned from FCSS TSU team and external from police or relevant fraud control units for 告誡戶/警示戶 ; such as; suspcious abnormal transactions/IBG, Branch customers Relationship customers apply with High/Meduim/Low risk rating
4. Periodic Review: High/Meduim/Low Risk customer CDD/EDD periodic review to apply with Regulation and Group guideline request
5. UAE & STR: Review trigger cases and raise UAE(Unusual Activity Escalation) to FCSS, such as: Overpayment/Prepayment/FACAT/abnormal transactions. After defined by FCSS as a STR, then support to peform EDD review.
6. Customer termination: Once confirmed or defined by FCSS customers abnormal transaction behaviours then will need to executive the termination to comply with AML Regulation request.
Internal self-inspection:
1. Monthly self-inspection by product type to comply with Local Regulation
2. Findings re-inspection: Re-inspection for internal or external finding issues.
1. Complaint case investigation and mangment, and support training and case sharing.
2. To ensure the results are formally tracked and reported to manager.
3. Monthly report preparation including local and regional.
4. Handle inspection matters in relation to S&D including complaint governance, RCSA, SCSA, regulatory audit, local audit.
5. Assisting supervisor or other teams with respect to suspicious transaction investigations, gathering financial intelligence.
6. Conduct related regulations/policies training and prepare the materials.
7. Ad hoc task support if necessary.
Department Introduction:
MarTech department defines, enables, and implements best-in-class marketing solutions using Artificial Intelligence (AI) technologies for DBS customers, to create personalized, relevant and meaningful customer experiences that also drive impactful outcomes through marketing campaigns. By understanding customers’ needs and behaviours through use of data and experimentations, MarTech department is deriving the insights from this process drive everything we do, from marketing strategy planning to implementation and driving results.
We are seeking a highly motivated candidate who can work independently while collaborating effectively across cross-functional and multinational teams. The ideal candidate will drive digital media optimization, identify business opportunities, and help propel incremental business outcomes.
Responsibilities
As a Digital Marketing Manager at MarTech, you will be responsible for integrating marketing and technology to grow business efficiently. You will be in charge of planning and implementing data-driven marketing campaigns and strategies that incorporate ever-changing AI technologies, as well as managing external media and creative production vendors. Responsibilities include but are not limited to:
• Initiate AI-powered digital marketing campaigns for various consumer banking products and services, including deposits, investments, insurance, and mortgages.
• Define and monitor Key Performance Indicators (KPIs) to evaluate the success of marketing campaigns across the entire marketing funnel.
• Collect and synthesize feedback to identify improvements, optimize marketing expense and media efficiency, while maximizing acquisition outcome.
• Utilize Adobe Analytics for advanced data visualization, creating real-time dashboards that deliver actionable insights to stakeholders and support data-driven decision-making.
• Understand business priorities, user needs, and technical feasibility to plan and execute digital marketing solutions through continuous experience that align with organizational goals.
• Ensure brand consistency and cohesive brand experience by maintaining uniformity in messaging, tone, visuals, and overall brand identity across all platforms and customer touchpoints.
• Scale successful MarTech solutions to all the daily operations in collaboration with both local and regional teams.
-Develop and manage project plans, schedules, and budgets
-Identify, assess, and mitigate project risks
-Manage and motivate project teams
-Communicate project status to stakeholders
-Ensure project deliverables meet quality standards
-Identify and implement process improvements
-BAU maintenance/update System related incidents
Job Description :
1. Complaint case investigation and managment, and support training and case sharing.
2. To ensure the results are formally tracked and reported to manager.
3. Monthly report preparation including regional and location.
4. Handle inspection matters in relation to S&D including RCSA, SCSA, regulatory audit, local audit.
5. Assisting supervisor or other teams with respect to suspicious transaction investigations, gathering financial intelligence.
6. Conduct related regulations/policies training and prepare the materials.
7. Ad hoc task support if necessary.
The MarTech team bridges marketing, data and technology to create seamless customer experiences and drive business growth. As an AVP at MarTech, you will be responsible for enhancing marketing performance, leveraging technology solutions and ensuring governance in marketing communications. You will be in charge of planning and implementing data-driven marketing campaigns and strategies that incorporate ever-changing AI technologies, as well as managing external media and creative production vendors.
Responsibilities include but are not limited to:
Initiate AI-powered digital marketing campaigns for CUL acquisition.
Define and monitor Key Performance Indicators (KPIs) to evaluate the success of marketing campaigns across the entire marketing funnel.
Collect and synthesize feedback to identify improvements, optimize marketing expense and media efficiency, while maximizing acquisition outcome.
Utilize Adobe Analytics for advanced data visualization, creating real-time dashboards that deliver actionable insights to stakeholders and support data-driven decision-making.
Understand business priorities, user needs, and technical feasibility to plan and execute digital marketing solutions through continuous experience that align with organizational goals.
Ensure brand consistency and cohesive brand experience by maintaining uniformity in messaging, tone, visuals, and overall brand identity across all platforms and customer touchpoints.
Scale successful MarTech solutions to all the daily operations in collaboration with both local and regional teams.
1. Identify business needs and ensure project implementation is aligned with business needs
2. Collect and assemble requirements of enhancements and align project scope /details with project teams
3. Develop detailed project plans and schedules for investment projects
Monitor progress regularly and make adjustments as needed to ensure successful
project delivery
4. Identify, assess, and mitigate project risks and issues proactively
Create and maintain comprehensive project documentation from initiation to closure
5. Prepare and present regular project status reports to key stakeholders, leadership and clients
6. Conduct post-project evaluations to identify successes, pain points and opportunities for improvement
1. Acquire new high net-worth customers and solicit business opportunities through proactive cross-selling, referrals and personal business connections
2. Identify customer needs through financial analysis and deliver customer-focused banking and wealth management solutions to enhance customer experience
3. Collaborate with experience product specialists in offering professional advice to meet the customers' investment goals and needs
4. Grow and maximize the revenue potential of this customer group by building strong customer relationships and delivering differentiated solutions
Business Function
The digital revolution is transforming how we live and work, but it also introduces new and complex risks. Digital risk management has become an indispensable function, necessitating a strategic and forward-thinking approach to proactively identify, evaluate, and mitigate potential vulnerabilities that could jeopardize an organization's operations, assets, or reputation.
We are looking for a diligent and proactive Digital Risk and Governance Manager to join our digital banking team. You will be responsible for ensuring compliance, managing risks, and implementing controls for our digital platforms and products.
Job Description
In this role, you will:
1. Collaborate with platform teams to ensure adherence to internal policies and external regulations
2. Conduct regular risk assessments and recommend improvements to control processes
3. Act as the main contact for audits and inspections, coordinating responses and tracking remediation
4. Develop and implement digital banking policies, procedures, and control standards
5. Monitor regulatory changes and ensure the bank's digital offerings remain compliant
6. Prepare regulatory reports and ad-hoc surveys
7. Support Digital Banking’s Business Continuity Management plan and processes
Job description
- Develop and execute new product / pricing initiative to deliver deposits growth aspiration.
- Coordinate and work closely with internal stakeholders to streamline the end-to-end process.
- Provide the frontline a clear, relevant and timely product / program launch, and necessary training.
- Constantly review, propose actions, and coordinate with key stakeholders to improve product related process for better customer experience delivery.
- Responsible for business performance tracking, regulatory reporting, portfolio management, and customer feedback handling.
- Work with Marketing, Legal & Compliance for communications development and ensure that particular risks inherent in certain products are fully and clearly explained and all closures comply with regulatory requirement and Group policy.
Business Function
Digital revolutions are set to change the way we live, work and play. That’s why we’ve spared no effort in ensuring we are at the forefront of this new generation.
Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle.
The Digital Banking team plays an instrumental role in DBS's push in the innovation space. We lead the digital strategy for consumer banking and build the foundations critical for the desired digital customer journey.
We are seeking a self-motivated individual who understands the different generation and can contribute fresh ideas to better serve our digital communities. With an open work culture, there are constant opportunities to present your ideas and make contributions to the bank.
You can expect to:
• 1. Drive mobile innovation projects and identify business opportunities – Devise new ways to improve the digital customer journey through the use of Artificial Intelligence and Machine Learning.
• 2. Think digital & mobile strategies – Aspire to make a difference for digital customers by building on DBS’s omni-channel strategy and pioneering new digital experiences through ground-breaking innovations.
• 3. Manage Stakeholders, Tech and Ops, and Product teams. Able to foster strong Collaborate with cross functional business partners (including Customer Experience, Marketing, IT, Finance, Legal, Compliance, Risk, Operations and others) to develop holistic, end-to-end digital solutions that fulfil customer and business needs.
• 4. Design and develop the best-in-class customer & employee journeys on digital channel, identify untapped opportunities for digital value capture and strategic cost management, and manage timely delivery of projects.
• 5. Identify and anticipate emerging mobile technology, customer data & insights, industry trends and customer behavior trends to continuously improve our online and mobile offerings, and strive to be the best digital bank in the world.
• 6. Improve customer satisfaction on our digital channel. Monitor the Voice of Customers feedback channels to identify areas for improvement, define short term action points and permanent fixes to remove pain points.
• 7. Design customer migration and communications plan through online marketing campaigns and engagement efforts to increase Improve channel usage
• 8. Perform Channel tracking and drive analysis through Data. Use of AA data to perform customer analysis and track customer usage and tractions.
• 9. Define business requirements for digital channel enhancements, review functional specifications and participate/sign off on User Acceptance Testing (UAT) along with processes and documentation