Moët Hennessy致力於為每一位顧客打造難忘的服務體驗,使品牌走進人們的日常生活,並與顧客一起創造生活中的美好片刻。
1. 零售體驗
• 透過Moët Hennessy銷售禮儀及卓越的品牌知識為顧客打造難忘的消費體驗
• 建立並鞏固與顧客的關係,確保其愜意享受在店鋪內的時光
• 展現對Moët Hennessy旗下品牌的熱忱,與顧客分享產業趨勢並提出合適建議
• 製作並提供試飲/調酒使顧客了解品牌
2. 銷售表現
• 確保向上銷售,附加銷售及交叉銷售
• 提供卓越的零售服務以增進業績與品牌形象
• 致力於達成個人及團隊業績目標
3. 團隊合作
• 保持開放、專業的態度並持續與零售團隊及主管溝通討論有效解決方案
4. 卓越營運
• 收集並反饋業績、庫存、人流與競品等資訊
• 必要時參與特殊活動或零售項目
• 根據Moët Hennessy視覺列標準,確保各品牌形象
• 依照Moët Hennessy規範程序,定期清潔維護店鋪設施並確保產品庫存充足
• 與團隊討論出勤日,並依照班表出勤
1. Craft experience
• Provide exceptional customer service by demonstrating excellent knowledge of our brands to create a memorable shopping experience with Moët Hennessy selling ceremony
• Excellent interpersonal skills with the ability to build and strengthen connections with customers, deal with different nationalities and personalities and always put our customers at ease
• Discuss with customer and give advices on general trends and development in Wine & Spirits industry, showing passion for Moët Hennessy brands and luxurious products
• Produce and provide tasting / cocktails to customers
2. Sales performance
• Enhance up selling, add-on selling, and cross selling in all categories
• Provide retail excellence to drive profitable top line sales (sell outs in stores)
• Ensure the achievement of individual and team goals, enhancing and developing the business
3. Team involvement
• Maintain open, professional and ongoing communications with Senior Sales Ambassador and Retail Supervisor to build a productive and transparent working environment as a team and being collaborative and proposing effective solutions
4. Operational excellence
• Collect and report the information to leadership in terms of sales performance, inventory availability, traffic trends and competitor performance
• To be participated in special events and projects as needed
• Contribute to manage the visual display of the products in accordance with Moët Hennessy visual merchandising policies
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Moët Hennessy guidelines