We are hiring Technical Editor/Writer : - Write Quick Start Guides, User Guides, Product Tutorials, Command Line Interface (CLI) Guides - Create HTML Responsive Help, App Help, JSON Help, AI Help - Give User Interface & Usability feedback If you are : - Good English writing skills - Knowledge of computer networking and products such as DSL/Fiber Modems, WiFi7 Routers, 5G/ LTE Routers, Security Routers, Ethernet Switches, Cloud Management Systems etc. See https://www.zyxel.com/global/en/products - Computer Skills: Windows, Word, Excel; FrameMaker, HTML, XML, Inkscape, GIMP a plus. - 1+ years related work experience in a company, ideally in the networking industry. And you are a: - Detail-oriented (critical) - Good interest in technical topics - Good communication skills with a positive attitude - Diligent and Responsible - Team player that knows how to collaborate with other teams and can also work independently - Willing to accept feedback and strive to improve Welcome to join our expanding team!

1. 編寫產品技術文件（如：使用手冊、說明書）。 2. 負責技術文件的管理管制工作。 3. 依據產品規格撰寫對應的功能模型。

The role of the HR Manager is to implement HR projects in Taiwan to further develop the current HR structure. Due to the high growth and the increased requirements to position the company well in terms of HR, further topics are implemented in addition to the day-to-day business to support the corporate strategy. Tasks: - To support in the implementation of HR standards and processes for the entire HR department in close coordination with the headquarters, like recruitment, performance evaluation etc. - Planning and implementation of HR projects in cooperation with the headquarters, for example on the topic of cultural development and in order to successfully implement the HR strategy. - Mentor and guide team members throughout project lifecycles - As strategic partner for executives (Taiwan and HQ) - To support all other tasks which assigned by HR Director - As the deputy and provide support to the HR Director.

▎職務內容 1. 撰寫與維護技術文件 (中文、日文) a. 撰寫產品的使用手冊、技術白皮書、 FAQ 與 API 文件，確保內容清晰易讀 b. 依據用戶回饋與產品變更，定期更新與優化技術文件，確保資訊的準確性與時效性 2. 轉化技術概念為用戶可理解內容 a. 深入理解用戶應用情境，將工程師的技術說明轉化為非技術背景用戶能理解的內容 b. 使用清晰、結構化的寫作方式，確保不同背景的讀者能快速掌握產品功能與操作方式 3. 優化技術文件結構與風格 a. 制定並維護技術文件的標準格式與撰寫風格，確保內容清楚、一致且易於維護 b. 設計有效的文件架構與導覽方式，讓用戶能快速找到所需資訊，提升學習與使用體驗 4. 跨部門協作 a. 與產品經理、工程師、設計師等團隊合作，歸納產品功能、技術規格與最佳實踐案例 b. 參與內部會議，確保技術文件與產品開發進度同步，並根據內部與客戶需求調整內容 5. 支援產品新功能上線與測試 a. 參與產品新功能的測試，確保文件內容與實際產品行為一致，減少錯誤與疑問 b. 依據測試結果與用戶可能遇到的問題，優化技術文件與使用指南，提高可讀性與實用性 ▎必備條件 1. 技能需求 a. 具備日文閱讀及商用書信能力 b. 具備良好的資訊架構及內容組織能力、優秀的邏輯思維、問題解決能力 2. 經驗背景 a. 1 年以上工作或實習經驗 ▎加分條件 1. 有 SaaS、數據分析、CDP、MarTech 相關經驗，熟悉企業客戶的應用場景 2. 具備 UX Writing、教學設計 (Instructional Design) 經驗 3. 具備影片腳本撰寫或技術內容視覺化經驗 (製作圖表、簡報或動畫) 4. 面試檢附相關作品 (功能操作指南、FAQ、技術文章、互動式文件或影片腳本) 5. 具資訊管理、軟體工程等相關科系學士 (含) 以上學位，或具備等同經驗尤佳 ▎團隊文化 1. 採用 Scrum & Git Flow 開發流程，每週 Release 1 次。 2. 重視成員的產出與 Ownership，支持每位成員的專業發展。 3. 鼓勵技術交流與分享，維持開放與合作的團隊氛圍。

We’re searching for an experienced technical writer to join our team and help user understand our products easily. Objectives of this role • Develop comprehensive documentation that meets organizational standards • Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content • Write user-friendly content that meets the needs of target audience, turning insights into language for user success • Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications • Evaluate current content and develop innovative methods for improvement Responsibilities • Research, outline, write, and edit content, working closely with crossed-function departments to understand project requirements • Work with RD/PM department and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage