Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
As a Technical Customer Service Associate, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent AWS as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.
[Key job responsibilities]
- Handling Account and Billing related issue via three channels, Call, Chat, Email.
- Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
- Acting as single point of contact for customer to communicate with internal service teams and to ensure AWS as a whole delivering a consistent and high-quality service.
- Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
- Assisting with customer communication during AWS critical launches and support events.
- Adhere to the standard working hours from Monday to Friday, 9 am to 6 pm. During special seasons, a willingness to work on irregular days/hours is desired. In such instances, compliance with Labor Law will be ensured.
[Inclusive Team Culture]
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.