「CS&Q_ RMA Customer Service Manager」的相似工作

- 協助研發單位測試Wireless AP功能及效能 - 協助開發測試用的軟體工具 - 具基本網路概念，能簡單排除網路故障 - 熟悉Linux環境尤佳 *每周須能配合3個工作天，至少半年(暑期+上學期/寒假+下學期)，職務為1年以上需求。

客服主管擔任建立、檢核和修正標準化之作業流程，以提供最有效率的顧客服務。協助客服團隊處理特殊客訴案件。客服主管必須具備良好的協調溝通能力，並能帶領團隊，瞭解產品與業務，熟悉相關技術知識與作業流程，以提供高品質的服務。 【職務內容】 1. 建立、檢核及修正標準化之作業流程，以提供最有效率的顧客服務。 2. 制定與管理客服中心各類績效指標。 3. 進行客服人員的培訓、激勵、輔導及管理。 4. 協助客服團隊處理特殊客訴案件。 5. 督導、並修正不當之服務行為或產品資訊，以確保高品質的服務。 6. 建立人員培訓制度，督導課程的執行，以提升人員專業技能。 7. 完成高層交辦之事務。

o Manage Quality Management Systems. Drive enhancements through cross function teams within manufacturing organisation o Maintaing systems for corrective actions and preventive maintence o Perform internal/external audits on products/processes to ensure compliancy to specifications o Implement, communicate, and monitor on-going product quality standards and recommend improvements o Interface with customers for quality audits, continuous improvement efforts and/or resolution of quality excursions o Use problem solving methodologies, facilitate deep dive analysis with cross functional teams to resolve product and process quality excursions o Instill “0 ppm” culture Qualifications o B.S. in Electrical or Physics, Materials, or relevant o Process Engineering experience is a plus o Strong analytical and problem-solving background o Expertise in managing ISO9001 standards o Expertise in IATF 16949 Standards o Demonstrated ability to lead and motivate cross team members from different time zone and different background to accomplish goals effectively and efficiently o Proficient in JIRA, Confluence, SmartSheet, MS Project,etc o Excellent ability to understand complex technical systems and programs, articulate the information or issue in a simple way, and identify executables/deliverables efficiently o Comfortable and excellent track record of influencing without people that do not report to you o Ability to multi-task and effectively prioritize with strong time management skills in a fast-paced environment

Responsibilities & Authorities: • Lead and manage Product Verification Team for medical devices. • Provide the verification strategy for projects. • Reponsible for and continuously improve Design Verification & Validation planning, execution, and reporting process. • Oversight the testing program cross the sites. • Ensure the products in compliance with industry standards and regulations. • Develop and implement comprehensive testing protocols, analyze test results, and provide detailed reports. • Collaborate with other departments to address quality issues or debug issue. • Communicate with Customers for testing protocol, criteria, and report. • Train and mentor team members. • Have the experience in EMC, Safety, Reliability, debug, and provide the consultancy for problem solution. • Coordinate the resources and planning the outsourcing (3rd party) for Biocompatibility Testing / Sterilization Validation in regulated environment. • Manage the testing labs and plan for lab certification or procedure. • Manage and monitor dept KPI to be achieved and budget planning.

Job Description: The Freight and Customer Service Supervisor monitors operational business requirements (e.g., safety, quality, production, compliance etc.) and manages the daily activities of the customer resolution team. He/She tracks service commitments and team performance and manages cost. This position ensures compliance with federal regulations and internal policies, procedures, and controls while supporting internal and external customer requests for special handling of freight. The Freight Operations Supervisor coordinates activities with internal groups such as, Air Operations, Business Development, Brokerage, Service Centers and Gateways in the globe, etc. He/She manages and supervises representatives to answer freight inquiries (e.g., movement, rates, etc.). Job Responsibilities: 1. Promotes and Maintains Freight Operations Customer Relationships • Provides assistance to resolve customer issues and ensure long-term business growth. • Facilitates training to educate the freight support team on job requirements and responsibilities. • Communicates service updates, procedural changes, and corporate announcements to ensure employees are prepared to support customer needs. • Maintains internal and external customer relationships to improve service experiences. Identifies customer needs and builds cross-functional relationships to identify solutions that meet customer needs. • Supports new business implementation and monitor KPI execution. Works with Operations teams to maximize daily productivity. 2. Coordinates and Monitors Customer Support • Provides service performance reports to managers (e.g., Operations managers, division managers, etc.) to assist in the development of improved service times. • Manages relationships with internal groups to facilitate and coordinate freight movement activities. • Reviews and audits service failures to ensure prompt resolution to customer service issues. • Monitors and reviews customer requests (e.g., billing, freight handling, etc.) to ensure compliance with operational procedures. • Collaborates with Operations teams to evaluate financial impacts of proposed solutions (i.e., transportation type) for meeting customer needs. 3. Manages Freight Operations on business compliance • Reviews and audits internal documents (e.g., audit dock checks, hot shots, etc.) to ascertain compliance. • Maintains audit files to meet audit assessment criteria. • Works with Operations teams to maximize daily productivity. 4. Supervises and Develops Others. • Determines employees’ training needs to produce continuous development plans. • Provides on-going feedback and support to improve performance. • Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement. • Holds others accountable to established performance levels to achieve individual and group goals. • Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.

Job Description: As a Senior member of our Training COE, you will play a pivotal role in leading and executing the company's overall training strategy. You will be responsible for designing, developing, and delivering high-quality training programs to enhance employee skills and drive organizational development. Key Responsibilities: • Strategic Planning: o Partner with the department's Manager, Head of WNC Academy and HR Partners identify training needs and develop a comprehensive training strategy. o Establish and manage a workday learning System to track learning progress and effectiveness. o Evaluate the effectiveness of training programs and recommend improvements. • Curriculum Design and Development: o Design and develop innovative and engaging training programs that cater to various learning styles. o Select and manage external training vendors. o Utilize various learning tools and technologies such as online learning platforms and virtual classrooms. • Training Delivery: o Facilitate training sessions to impart knowledge and skills to employees. o Coordinate and execute various training activities including in-person, online, and blended learning. • Performance Evaluation: o Evaluate the effectiveness of training programs through various methods such as surveys and performance assessments. o Analyze data and translate findings into actionable insights. •Global Learning and Development (L&D) project management： o Drive the end-to-end execution of global L&D initiatives, from needs analysis and design to implementation and evaluation. o Collaborate with cross-functional teams and regional stakeholders to ensure effective and consistent learning experiences that align with organizational goals. o Manage project timelines, budgets, and resources, ensuring successful and impactful L&D deployments worldwide. Qualifications: • Education: Bachelor's degree in Human Resources Management, Training, or a related field. • Experience: Minimum of 5 years of corporate training experience with the ability to lead large-scale training initiatives. Or has experience in 2 different HR functions. • Skills: o Proficiency in various training methodologies and tools. o Excellent communication, presentation, and interpersonal skills. o Can communicate effectively in English. o Proficiency in Microsoft Office and other relevant software. o Familiarity with Workday learning is better. • Attributes: o Passion for learning and development. o Innovative mindset and problem-solving abilities. o Ability to work effectively in a fast-paced environment. o Strong team player.

1. Service專案時程規劃、進度控管。 2. 全球維修系統資料新增、校正及維護。 3. 維修用零件料號建立及進版維護。 4. 各區維修報告、ERP資料分類彙總。 5. 跨部門資源整合。 薪資將依個人學歷、經歷及專業能力做為核薪依據。

Storage made simple. 是 Boxful 的座右銘。 Boxful 是一項改變都市生活的新型態服務，我們提供給想解放生活空間的使用者，完整一站式服務的空間解決方案，實現客戶對生活的另一種想像。 Boxful 是一個從不停止轉動的團隊，時刻充滿挑戰，時刻肩負重任，這裡的生活並不輕鬆寫意，這裡的生活不允許原地踏步。 我們正在尋找一位Customer Service Manager，除負責團隊與產品管理外，日常也需要與團隊一起維運各樣客戶服務業務。 在這裡，我們需要你突破自我、快速成長，我們需要你不畏前進，拓展版圖。如果你也是這樣的人才，這裡，不會辜負你的野心，這裡，會準備好你的舞台! 【你將需要投入這些事 】 1.團隊管理：負責團隊管理，門市店長與客服的管理與培訓，確保團隊穩定運作成長及完成目標。 2.門市與客服營運管理：管理門市與客服營運狀況，確保服務品質及顧客滿意度。 3.產品發展推動：熟悉產品服務模式，規劃及執行各樣服務拓展計畫，整合相關營運數據並提出優化方案。 4.服務優化：分析顧客需求，設計合適的應對方案或流程，監督並協助夥伴處理顧客服務問題，提升服務品質，提升客戶體驗。 5.跨部門協作與優化：與內部行銷團隊、營運物流團隊及其他相關部門合作，提升整體作業效率。 【 我們希望這位 Boxfuler能具備... 】 ✔ 一年以上團隊管理經驗。 ✔ 門市、客服、零售或物流管理相關背景。 ✔ 良好的溝通能力，能跨部門協調資源並解決問題。 ✔ SOP 建立經驗者尤佳，能夠優化內部流程，提高工作效率。 ✔ 數據分析能力，能夠解讀門市與客服的績效數據，並提出改善建議。

1.清點RMA客退品：負責整理並清點客戶退回的產品，以確保數量和狀態正確。 2.接收並回覆客戶報修訊息：負責接收客戶的報修要求，安排報修進度，並回復修理狀況。 3.清點並協助清理預退回客戶的客退品：確保測試完成後的退回產品已妥善處理並準備發還客戶。 4.跟催供應商維修進度：與供應商保持聯繫，追蹤維修進度，確保按時完成維修。 5.製作RMA相關報表：記錄與分析RMA流程，生成相關報表，以支持日常運營和決策。 6.處理主管交辦的其他事項：按上級指示完成其他臨時性或日常工作。

主要工作: 1.負責新產品在研發與生產間的橋樑 1-1.新產品DFM 的確認 (allegro ,Valor ,Tebo) 1-2.新產品試產的人,機,料,法,環 確認與準備(ISO,IPC/JEDEC,IEC) 1-3.試產問題的反饋,解決與追蹤 (SMT, Dip ,Press-fit ,Assemble ,testing ,packing) 2.新零件新製程技術開發與導入 2-1.協助供應商開發符合規範之零件並導入生產. 2-2.研究與發展 新製程,新材料,新設備 等之應用 並導入生產. 次要工作: -主管交付任務與議題 - 週報,月報,年報

保障底薪制 不怕沒有收入 獎金抽成，彈性月休七天 1.開發房屋及土地市場 2.針對客源進行電話行銷與客戶經營開發銷售 3.提供不動產買賣仲介服務

The primary responsibility of the Customer Service Representative is to work as an integral member of the Customer services team, to provide excellence in customer care and to move the business to a position of global strength through continuous improvement. Responsibilities: 1.Order Management - To process all orders efficiently, accurately and in line with policies and procedures and advise Customer of any changes or impact on the Customer’s expectations of what they will receive and when (shortages, price/SKU changes). - To run and follow up on various control reports to ensure that the order to payment process is fulfilled. - Promote and expand the sales of the company’s products through up selling and cross selling. 2. Complaint Management - Record, take ownership and resolve Customer complaints in line with company KPI’s. Where necessary co-ordinate activities with other departments to ultimately ensure complete Customer satisfaction. - Continuously identify and resolve the root cause of errors to prevent reoccurrence. 3. Customer Management - Build relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit. - To handle all incoming telephone calls dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs. 4. Sales Support - Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution. - Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy. - Communicate with Account Managers (by email/phone), enabling complete visibility of key Customer issues. 5. Other tasks - Attend all relevant training courses in order to develop skills and increase knowledge of Sealed Air’s products required to carry out role. - Assist with other areas of the business as required, providing cover where necessary. - Play an active role in company change process through positive communication to internal and external Customers. - To work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other departments. - To keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer. Qualifications: - Minimum 2 years prior Customer Service Experience or university degree - Fluent in business language of customer, with strong written and verbal communication skills. If this is not English, additionally English language skills are an advantage - Experience in order and complaint management - Capable of working in a dynamic team environment - Works within established procedures with a moderate level of supervision with an ability to make sound decisions by assessing each situation using standard procedures - Identifies problems and relevant issues in straightforward situations - Computer Skills, preferably with experience in Gmail and google docs and Microsoft Word/Excel - SAP / ERP/ACCPAC system knowledge preferred - Flexible with work hours – if required to cover different time zones/holiday calendars

加入我們的全球技術支援團隊，成為產品品質提升與客戶滿意度的關鍵角色！ • 與歐美客戶直接溝通，累積國際商業與技術實力 • 深入參與歐美品牌客戶售後問題處理，實戰提升技術與國際溝通能力 • 完整內部教育訓練，新鮮人可快速上手、累積實戰經驗 • 結合技術分析、客戶回報與品質改善，全面鍛鍊硬實力與軟實力 • 不只做售服，也參與品質改善與流程設計，角色多元發展性高 • 有機會參與技術審查、流程改善、全球資料分析等專案，跳脫單一職務框架 【工作內容】 1. RMA repair supporting 2. Global RMA technical training support / Service manual build up 3. RMA process/Efficiency improvement 4. WW TSC/ Repair 3rd party survey/audit/management 5. Talent Development And Customer Relationship Development 6. DFS gating and preliminary FA report providing 7. Customer On site rework/sorting supporting 8. Join & maintain customer technical audit 9. Customerized Repair Report Analysis 10. ECO/ECN verification & Implement 【我們在找這樣的你】 • 對分析問題有熱情，擁有邏輯思維與細心特質 • 擁有英文溝通與寫作能力，能撰寫簡易報告、與客戶直接溝通，TOEIC 750分以上者加分 • 細心、有耐心，能夠處理重複任務也不馬虎 • 能夠從細節中發現問題，擅長歸納與追蹤 • 會用Excel與基本文書工具，願意學習技術報告撰寫 • 具備電子、電機、機械背景、品保、製造、客服，或相關技術／售後經驗，更是大加分！ • 喜歡挑戰、擅長協調，並樂於在跨國合作中成長 • 有經驗或想進入和海外客戶對接的新鮮人都歡迎！ 【職缺投遞】https://usiglobal.freshteam.com/jobs

We are hiring Technical Editor/Writer : - Write Quick Start Guides, User Guides, Product Tutorials, Command Line Interface (CLI) Guides - Create HTML Responsive Help, App Help, JSON Help, AI Help - Give User Interface & Usability feedback If you are : - Good English writing skills - Knowledge of computer networking and products such as DSL/Fiber Modems, WiFi7 Routers, 5G/ LTE Routers, Security Routers, Ethernet Switches, Cloud Management Systems etc. See https://www.zyxel.com/global/en/products - Computer Skills: Windows, Word, Excel; FrameMaker, HTML, XML, Inkscape, GIMP a plus. - 1+ years related work experience in a company, ideally in the networking industry. And you are a: - Detail-oriented (critical) - Good interest in technical topics - Good communication skills with a positive attitude - Diligent and Responsible - Team player that knows how to collaborate with other teams and can also work independently - Willing to accept feedback and strive to improve Welcome to join our expanding team!

工作內容: 1. 協助業務詢價報價 2. 聯繫國外安排出貨事宜 3. 具備良好溝通能力 維繫客戶關係 4. 應具備基本英文email書寫能力 5. 完成主管交辦事項 6. 處理業務部門相關之公司內部行政作業 P.S. 具有同行或船務相關經驗者尤佳 若對於海空運物流業、國際貿易、國際時事有興趣與熱情， 我們公司有完善的培訓與體制，歡迎你加入我們一起成長。

Responsible for technical assessment, requirements analysis, and feasibility studies of IC design projects, systematically converting customers' business and functional requirements into precise technical specifications and clear project scopes. Key Responsibilities: 1. Requirements Analysis and IC Architecture Planning : (1) Conduct in-depth technical discussions to understand customer business objectives and functional requirements. (2)Key focus on requirements conversion and architecture planning. 2. Assess technical feasibility of IC design projects. 3. Cost and Vendor Management : Skilled in assessing IC development costs, managing vendors effectively, and ensuring timely project delivery with high quality standards. 4. Cross-Department Collaboration : Strong team player with excellent communication and coordination skills for working across departments and disciplines.

Key Responsibilities: 1. Respond to customer inquiries and resolve issues promptly. 2. Handle complaints and provide effective solutions to ensure satisfaction. 3. Stay updated on products/services to offer accurate guidance. 4. Document and follow up on customer interactions. 5. Collaborate with teams to enhance the customer experience. 1. 及時回應客戶詢問，提供專業協助並解決問題 2. 處理客戶訴求疑問，提出有效解決方案，確保客戶滿意度 3. 熟悉產品/服務，為客戶提供準確資訊與指引 4. 記錄並跟進客戶互動，確保服務品質 5. 與與內部團隊緊密合作，優化客戶體驗

1. Technical support during NPI stage. 2. Resolve field report event. 3. Field quality index review. 4. Acer community and eCommerce review 5. Perform EWG program. 6. Claim compensation of service expense. 7. Service projects.

1.Coordinate the Automotive logic IC qualification and ORT with labs (AEC-Q100, AEC-Q006). 2.Coordinate AEC-Q004 (zero defect framework) deployment for company. 3.Clarify the mission profile with customer (OEM and Tier1) then evaluate the HTOL and related testing. 4.Clarify the qual quotation from labs based on Automotive IC spec. 5.Work with RD,TE to prepare test patterns to verify the HAST board, HTOL board and ensure PE to prepare Qual samples as expected. 6.Contact foundry and OSAT to review their qual related report for different test group of AEC-Q100 7.Handle FA and track the qual test defect until closure. 8.Review customer CSR that related to qualification and AEC-Q004 9.Coordinate the APQP Phase 3~5

1. Provide exceptional technical and pre/post-sales support and customer experience through phone, email, live chat and social platforms. 2. Handle customers, influencers, distributors, and retailers' requests with proper manner to resolve technical issues and offer solutions efficiently. 3. Escalate issues to relevant departments and follow up. 4. Conduct basic product testing for issue investigation if required. 5. New Product and feature evaluation and training for the team. 6. Test and report issue/bug of customer support systems. 7. Technical translation review for published post on Kingston website. Other Responsibilities: Performs other work-related duties as assigned. 1. 透過電話、Email、官網線上客服和社群平台，提供卓越的售前/售後支援和客戶體驗 2. 以客服專業處理客戶、經銷商和零售商的需求，解決技術問題並提供高效解決方案。 3. 將客服轉交相關部門並追蹤更進。 4. 依據需求進行基本產品測試以協助問題調查。 5. 新產品及功能評估，並為團隊提供訓練。 6. 測試並報告客戶支援系統中的問題/錯誤。 7. 針對公司官網發佈文章進行技術翻譯審查。 其他職責： 執行主管交辦工作相關的事項。