We are looking for a dedicated and detail-oriented Customer Service Agent proficient in English, Korean and Mandarin to support our international clients. Be part of a collaborative team committed to delivering outstanding customer experiences while maintaining the highest compliance
Responsibilities
.Respond professionally to customer inquiries through written communication channels.
.Address a wide range of customer issues, including account support, troubleshooting, product inquiries, and updates, ensuring resolution and satisfaction.
.Collaborate with internal teams to resolve escalations and complex cases effectively.
.Stay updated on company policies, daily announcements, and evolving service standards.
.Adhere to data privacy regulations and maintain precise records in accordance with standard operating procedures.
.Provide constructive feedback to enhance processes and improve the overall customer experience.
Requirements
.Language Proficiency: Advanced written Mandarin and intermediate English, Korean. These languages are utilized daily, with English as the company's primary working language.
.Technical Skills: Familiarity with basic computer operations and customer service tools or platforms.
.Flexibility: Willingness to work shifts, including weekends and public holidays. Holiday pay complies with the Labor Standards Act.
.Compliance Awareness: Strong dedication to confidentiality and adherence to data privacy standards.
Additional Notes
.We are proud to work with a diverse range of reputable international clients across various industries, all of which maintain a strong commitment to ethical business practices. Please note that our clients' operations do not involve gambling or related .Client assignments will be confirmed upon hiring.
.To ensure the privacy of client and customer data, personal electronic devices (e.g., mobile phones) are strictly prohibited in the workspace but may be used in designated areas.
.Recent graduates are welcome to apply. A comprehensive 4-6 week training program, conducted in English, will be provided with full pay during the training period.
工作內容:
.透過韓文&中文&英文文字(Email)為全球消費者排除問題。
.確保客服功能正常運作並持續提升服務品質。
職務要求:
.中文精通,讀寫具備與消費者溝通之能力。
.韓文讀寫中等,TOPIK 5以上尤佳。
.英文讀寫中等。
.需配合輪班(依班表有機會於假日、國定假日出勤),國定假日出勤薪資依勞基法計算。
.具備基本電腦操作能力。
月薪:
.新台幣40,000起
其他工作事項說明:
.為保障客戶與使用者隱私及資料安全,無法於工作空間使用手機等電子產品(辦公室其他區域可使用)。
.歡迎新鮮人加入,報到後公司將提供4-6週完整產品知識及相關訓練課程(中&英文授課、期間支付全薪)。
.實際負責客戶將於錄取後安排(客戶皆為美加外商公司,非博弈產業)。
※歡迎持有台灣大學/研究所學歷之外籍人士投遞履歷※
Welcome to apply if you possess a bachelor's or master's degree in Taiwan.
We are looking for a dedicated and detail-oriented Customer Service Agent proficient in English and Mandarin to support our international clients. Be part of a collaborative team committed to delivering outstanding customer experiences while maintaining the highest compliance
Responsibilities
.Respond professionally to customer inquiries through written communication channels.
.Address a wide range of customer issues, including account support, troubleshooting, product inquiries, and updates, ensuring resolution and satisfaction.
.Collaborate with internal teams to resolve escalations and complex cases effectively.
.Stay updated on company policies, daily announcements, and evolving service standards.
.Adhere to data privacy regulations and maintain precise records in accordance with standard operating procedures.
.Provide constructive feedback to enhance processes and improve the overall customer experience.
Requirements
.Language Proficiency: Advanced written Mandarin and intermediate English. Both languages are utilized daily, with English as the company's primary working language.
.Technical Skills: Familiarity with basic computer operations and customer service tools or platforms.
.Flexibility: Willingness to work shifts, including weekends and public holidays. Holiday pay complies with the Labor Standards Act.
.Compliance Awareness: Strong dedication to confidentiality and adherence to data privacy standards.
Additional Notes
.We are proud to work with a diverse range of reputable international clients across various industries, all of which maintain a strong commitment to ethical business practices. Please note that our clients' operations do not involve gambling or related .Client assignments will be confirmed upon hiring.
.To ensure the privacy of client and customer data, personal electronic devices (e.g., mobile phones) are strictly prohibited in the workspace but may be used in designated areas.
.Recent graduates are welcome to apply. A comprehensive 4-6 week training program, conducted in English, will be provided with full pay during the training period.
工作內容:
.透過中英文文字(Email&Live chat)回覆亞洲區消費者問題。
.確保客服功能正常運作並持續提升服務品質。
職務要求:
.中文精通,讀寫具備與消費者溝通之能力。
.英文讀寫中等。
.需配合輪班(依班表有機會於假日、國定假日出勤),國定假日出勤薪資依勞基法計算。
.具備基本電腦操作能力。
月薪:
.新台幣38,000起
其他工作事項說明:
.為保障客戶與使用者隱私及資料安全,無法於工作空間使用手機等電子產品(辦公室其他區域可使用)。
.歡迎新鮮人加入,報到後公司將提供4-6週完整產品知識及相關訓練課程(中&英文授課、期間支付全薪)。
.實際負責客戶將於錄取後安排(客戶皆為美加外商公司,非博弈產業)。
☆需作語言測驗、並能在工作中能熟練使用韓文服務。
『工作簡述』
-服務全球市場(韓文語系)之平台用戶,提供專業諮詢並維繫、引導用戶。
-即時協助進線用戶(文字為主),處理客訴相關問題。
-線上活動推廣及參加辦法說明。
-客服團隊日常報表維護。
『在職培訓』
-培訓期約3個月,正常上下班(9-18),期間薪資不打折。
-專人引導,學習領域專業知識、服務文字邏輯、平台系統操作。
-通過培訓考試,給予「培訓獎勵津貼10,000」(需出勤正常&測驗合格)
『薪酬組成』
-本薪40,000(33,000+7,000外語津貼)
-每月額外紀律、服務考核、績效獎金(轉正後依個人工作表現,正向成長)。
-月津貼+獎金可達12,000up(培訓通過且表現正常)。
-夜班津貼600/日。
『特 點』
-B2C網路平台,非博奕產業。
-通過轉正測驗,即享有預給特休10天。
-無需加班或陌生銷售,並提供優於同業的服務、績效獎金。
-排班及休假彈性(每月約8-10天),視當月國定假日天數而定。
☆ 언어 시험이 필요하며, 업무에서 한국어 서비스를 능숙하게 사용할 수 있어야 합니다.
『업무 개요』
-글로벌 시장 (한국어 사용 지역) 플랫폼 이용자에게 전문 상담을 제공하고, 유지 및 안내
-실시간으로 고객 지원 (주로 문자 응대), 고객 불만 사항 처리
-플랫폼 이벤트 홍보 및 참여 방법 안내
-고객 서비스 팀의 일상 업무 처리
『직무 교육』
-교육 기간 약 3개월, 교육 기간 100% 급여 지급, 교육 기간 근무 시간 (09:00~18:00)
-전문 교육 담당자가 직접 지도하며, 업무 관련 전문 지식, 응대 방식, 플랫폼 시스템 사용법 학습
-교육 시험 통과 시, ‘교육 보상금 10,000원’을 지급 (정상 출근 & 시험 합격 시)
『급여 구성』
-월급 40,000 (33,000 + 7,000 외국어 수당)
-추가적인 규율, 서비스 평가, 성과 보너스 (정규직 전환 후 개인 업무 성과에 따라 성장 가능)
-월별 수당 + 보너스 최대 12,000 이상 가능 (교육 통과 및 정상적인 근무 시)
-야간 근무 수당 600/일
『특징』
-B2C 온라인 플랫폼, 도박 산업 아님
-정규직 전환 시험 통과 시, 특별 휴가 10일 선지급
-야근이나 낯선 판매 없이 동종 업계보다 우수한 서비스 및 성과 보너스 제공
-근무 일정 및 휴가는 유연함 (월 8~10일, 공휴일에 따라 조정)