Job description:
1.Sales
-Support Sales in daily sales administration functions.
-Provide data and guides to help the sales and manage sales tracking tools and report on important information.
-Handle customers enquire including phone call and administer RFQs work closely with operations and agents to ensure progress on track.
-Suggest sales process improvements and stay up-to-date with new product and feature launches and ensure sales team is on board
2.Customer
-Maintain and solidify business relationships with the customers and their vendors.
-Understand customer’s needs in contract logistics and suggest corresponding solutions.
-Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
3.Operation
-Monitor the operation service quality ensure fulfil the requirement of the customers.
-Collaborate with operations to implement solutions to the customers.
-Liaise with internal and external parties to ensure smooth operations.
-Conduct customer visits when required.
4.AR monitoring
5.Provide troubleshooting assistance for customer orders, account statuses and relevant problems