◆ Manage a retail sales team while overseeing daily store operations including sales targets, KPIs, housekeeping, staff training, inventory management, complaints handling, etc.
◆ Lead and motivate retail sales team to provide excellent customer service and achieve sales targets
◆ Ensure operational effectiveness and efficiency in accordance with Balenciaga's standards and requirements
◆ Attract, develop and retain talent by creating a positive work environment and a feedback culture
◆ Build customer database and maintain a good relationship with valuable customers and VIP