「Process Support Engineer (請備中文履歷自傳) Location: Hsinchu/ Tainan」的相似工作

Prioritize to review resume from Applied Website 優先審核至應材官網投遞履歷者: https://careers.appliedmaterials.com/careers/job/790302652505 ■ Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. ■ What We Offer Location: Hsinchu,TWN At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. ■ What You’ll Do This role is key contact point for Taiwan and Japan customer to order parts and services under GCC (Global Contact Center). ■ Key Responsibilities 1. 中日語雙語輪班人員/需配合四班二輪（3個月日班, 3個月夜班。每日工時 12hr, 做二休二） 2. Create under limited supervision quotations/opportunities in ERP system and provide to customer 3. Create under limited supervision and maintain accurate Sales Orders in ERP 4. Escalate and follow up on customer requirements not being met 5. Handle customer inquiries via phone, e-mail, and fax 6. Generate reports & track orders, opportunities, booking and shipment 7. Develop understanding of customer requirements and relationship with customers 8. Develop basic knowledge of AMAT products 9. Customer parts, return, repair, service requests interaction and processing 10. Quote, part# inquiry, problem parts, pricing issue follow up and update ■ 輪班說明: 1. 採四班二輪制並支付輪班津貼: 大夜班(每月NTD 15,000)，大日班(每月NTD 7,500) 2. 大夜班(晚上七點至隔天上午七點)與大日班(上午七點至當日下午七點) 3. 每一班表十二小時，實際工作時間十小時，休息兩小時 4. 每三個月調換日、夜班表一次 ■ Qualifications 1. 日文檢定 JLPT N1, and TOEIC750 or above 2. Bachelor’s degree or above in any Majors. International Business and business administration are preferred 3. Welcome NCG (New College Graduate) without working experience, 1 year above experience in order management is preferred 4. Excellent communication and coordination skills 優秀的中文及日文電話溝通技巧、文書溝通流利 5. Personality with positive, proactive, detail-oriented, and responsible ■ Preferred Qualifications 1. 熟悉SAP操作，有訂單管理相關經驗尤佳 2. Customer Service experience

【本職缺優先審核至應用材料公司官網投遞人選】請至應材官網上傳履歷表： Talents who apply job through Applied Materials Career Website will be reviewed and considered as top priority Please apply job here:https://careers.appliedmaterials.com/careers/job/790294586037 投遞此職缺即會被納入台灣應用材料人才庫，未來若有合適機會人資將主動與您聯繫。 ■ Key Responsibilities 1. Utilize basic electrical/mechanical assembly skills in assigned assembly tasks of display tools 2. Perform simple writing, soldering and/or calibration tasks as assigned. 3. Perform other duties and/or completes training as requested by Supervisor. 台灣應用材料公司，台南顯示器製造中心，因訂單需求，場內徵求數位測試助理工程師 ■ 測試工作內容 1. 依電路 & 機械組立圖執行設備測試與系統整合工作 2. 機台功能確認、真空測漏、保壓測試、設備通電前檢查 3. 依文件要求執行生產相關作業和填寫執行紀錄 4. 依要求完成訓練、部門工作與主管指派任務

【本職缺優先審核至應用材料公司官網投遞人選】請至應材官網上傳履歷表： https://careers.appliedmaterials.com/careers?pid=790298881222&domain=appliedmaterials.com&sort_by=relevance 【Talents who apply job through Applied Materials Career Website will be reviewed and considered as top priority】Please apply job here: https://careers.appliedmaterials.com/careers?pid=790298881222&domain=appliedmaterials.com&sort_by=relevance If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Customer Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team. We train our Customer Engineers to create and support the technology that the world relies on to manufacture semiconductor chips and related materials, every day. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems. ■ You will: • Assist senior engineers with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment • Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs. • Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime. • Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems • Complete required job documentation, safety training and procedures for processing parts • Professionally represent Applied Materials to the customer, using your “customer first” mindset • Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines ■ You’ll need: • Bachelor or master’s degree in engineering related (Hardware related preferred), 社會新鮮人 are welcome • Ability to read electrical and mechanical schematics • Clear and effective written/verbal communications skills, with an emphasis on documenting details • Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint) • Basic mechanical aptitude and knowledge in any of the following: pneumatics, hydraulics, electronics, vacuum, or thermodynamics • Knowledge of hand tools and proper usage, including a digital multimeter ■ What to expect: • FSO (Field Service Organization) CE: Relocation within Country based on business needs. Also, in general, you’ll work with Applied Materials Taiwan AGS on-call model to provide ongoing technical support for our customers. Some product field service teams may need to work in shifts depending on business needs. • Your job requires the ability to: ○ lift at least10~20kg. ○ work in a clean room environment wearing coveralls, hood, booties, safety glasses, and gloves ○ sit, stoop, kneel, crouch, twist, reach and stretch to reach equipment when needed, and stand for extended periods of time ○ determine differences in colors • Global Relocation Opportunities: Based on Applied Materials AGS (Applied Global Service) organization business needs, there will be global Relocation Opportunities released for employees to apply. Following on Applied internal transfer eligibility, you are welcome to relocate to other regions including but not limited to US, Europe, etc. within Applied to develop career further.

This opening is to collect candidate profiles instead of a real job opening. Applied Materials values talents. We want to actively engage with each talent to build your profile into our talent database so that we can match your profile with our job openings when there is a suitable one. We welcome you to apply for this opening if you want to get into our talent database! 投遞此職缺即會被納入台灣應用材料人才庫，未來若有合適機會人資將主動與您聯繫。 ---------------------------------------------------------------------------- ■ Key Responsibilities 1. Parts order processing and management 2. RMA bad parts return handling 3. Create quotation for parts and labor service 4. Service dispatch 5. Urgent shipment arrangement and delivery notice 6. Monitoring order status and keep customer updated 7. Escalate customer requirements not being met 8. Work closely with Order Fulfillment, Logistics, Planning, Procurement, Material Master team 9. Cross-region support for the above 10. Other supporting tasks requested by manager 輪班說明: 1. 採四班二輪制並支付輪班津貼: 大夜班(每月NTD 15,000)，大日班(每月NTD 7,500) 2. 大夜班(晚上七點至隔天上午七點)與大日班(上午七點至當日下午七點) 3. 每一班表十二小時，實際工作時間十小時，休息兩小時 4. 每三個月調換日、夜班表一次

The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.

【本職缺優先審核至應用材料公司官網投遞人選】請至應材官網上傳履歷表： https://careers.appliedmaterials.com/careers?pid=790298881222&domain=appliedmaterials.com&sort_by=relevance 【Talents who apply job through Applied Materials Career Website will be reviewed and considered as top priority】Please apply job here: https://careers.appliedmaterials.com/careers?pid=790298881222&domain=appliedmaterials.com&sort_by=relevance If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Customer Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team. We train our Customer Engineers to create and support the technology that the world relies on to manufacture semiconductor chips and related materials, every day. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems. ■ You will: • Assist senior engineers with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment • Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs. • Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime. • Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems • Complete required job documentation, safety training and procedures for processing parts • Professionally represent Applied Materials to the customer, using your “customer first” mindset • Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines ■ You’ll need: • Bachelor or master’s degree in engineering related (Hardware related preferred), 社會新鮮人 are welcome • Ability to read electrical and mechanical schematics • Clear and effective written/verbal communications skills, with an emphasis on documenting details • Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint) • Basic mechanical aptitude and knowledge in any of the following: pneumatics, hydraulics, electronics, vacuum, or thermodynamics • Knowledge of hand tools and proper usage, including a digital multimeter ■ What to expect: • FSO (Field Service Organization) CE: Relocation within Country based on business needs. Also, in general, you’ll work with Applied Materials Taiwan AGS on-call model to provide ongoing technical support for our customers. Some product field service teams may need to work in shifts depending on business needs. • Your job requires the ability to: ○ lift at least10~20kg. ○ work in a clean room environment wearing coveralls, hood, booties, safety glasses, and gloves ○ sit, stoop, kneel, crouch, twist, reach and stretch to reach equipment when needed, and stand for extended periods of time ○ determine differences in colors • Global Relocation Opportunities: Based on Applied Materials AGS (Applied Global Service) organization business needs, there will be global Relocation Opportunities released for employees to apply. Following on Applied internal transfer eligibility, you are welcome to relocate to other regions including but not limited to US, Europe, etc. within Applied to develop career further.

歡迎日本當地留學生、就職中社員投遞 薪資、制度、福利: 依照日本當地法規條件為基準，薪資條件面議 About the job (應用工程師) o Location: Chitose, Hokkaido, Japan. o Language: JLPT N1 o Duration: Permanent o Interview Process: 3 rounds - final will be with the Country Manager Role & Responsibilities o Supply/Sustain OCD / XPS / Raman / SIMS metrology solution support multiple modules, i.e., Litho/CMP/Etch/Dep based on business need o Communicate and establish good relationship with customers for process & issue understanding. o Involve up-to-date new metrology technics / products / applications and perform pre-sales demo / presentations to customers. o Co-work with HQ or other subsidiaries (i.e., IL/US/CN/JP/SG) to develop new application solutions, able to support / work abroad. o Pro-actively maintain semiconductor knowledge from industry and international academic conferences. o Be highly sensitive in collecting market information. o Own presales activities for tools adoption/utilization. o Be flexible to cross-divisional activities per company’s requirements. What will make you succeed in the role? o Continuous Learning: Never stop growing. o Open-Minded Collaboration: Communicate well, work effectively in teams. o Resilience under Pressure: Thrive in high-pressure situations. o Customer-Centric Focus: Prioritize excellent customer service. o Autonomy and Interpersonal Skills: Work independently yet excel in interactions. o Always think out-of-box and Dare to Dream, Dare to WIN!

1.提供客戶處安裝機台。 2.檢修維護及保養機台設備。 3.工科背景，無經驗可，歡迎大學新鮮人加入。 4.具完善的職務培育及訓練。 5.需搬重，依照零件大小，重量10~40公斤都有， 大約30公斤以上會2人一起搬重 6. 主管交辦事項 * 可接受手機值班&on call * 可配合出差或願意轉調至其他據點(新竹、台中、台南) ⭐公司享有每年度調薪、三節獎金、各項獎金...等福利

【本職缺優先審核至應用材料公司官網投遞人選】請至應材官網上傳履歷表： https://careers.appliedmaterials.com/careers?pid=790298881222&domain=appliedmaterials.com&sort_by=relevance 【Talents who apply job through Applied Materials Career Website will be reviewed and considered as top priority】Please apply job here: https://careers.appliedmaterials.com/careers?pid=790298881222&domain=appliedmaterials.com&sort_by=relevance If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Customer Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team. We train our Customer Engineers to create and support the technology that the world relies on to manufacture semiconductor chips and related materials, every day. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems. ■ You will: • Assist senior engineers with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment • Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs. • Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime. • Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems • Complete required job documentation, safety training and procedures for processing parts • Professionally represent Applied Materials to the customer, using your “customer first” mindset • Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines ■ You’ll need: • Bachelor or master’s degree in engineering related (Hardware related preferred), 社會新鮮人 are welcome • Ability to read electrical and mechanical schematics • Clear and effective written/verbal communications skills, with an emphasis on documenting details • Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint) • Basic mechanical aptitude and knowledge in any of the following: pneumatics, hydraulics, electronics, vacuum, or thermodynamics • Knowledge of hand tools and proper usage, including a digital multimeter ■ What to expect: • FSO (Field Service Organization) CE: Relocation within Country based on business needs. Also, in general, you’ll work with Applied Materials Taiwan AGS on-call model to provide ongoing technical support for our customers. Some product field service teams may need to work in shifts depending on business needs. • Your job requires the ability to: ○ lift at least10~20kg. ○ work in a clean room environment wearing coveralls, hood, booties, safety glasses, and gloves ○ sit, stoop, kneel, crouch, twist, reach and stretch to reach equipment when needed, and stand for extended periods of time ○ determine differences in colors • Global Relocation Opportunities: Based on Applied Materials AGS (Applied Global Service) organization business needs, there will be global Relocation Opportunities released for employees to apply. Following on Applied internal transfer eligibility, you are welcome to relocate to other regions including but not limited to US, Europe, etc. within Applied to develop career further.

【工作內容】 1. 半導體設備裝機 (濕蝕刻設備) 2. 半導體設備保養及troubleshooting 3. 需配合加班或短期出差 4. 無塵室工作環境 5.有日文能力優或相關工作經驗者優先 對機台裝機/維修有興趣者 歡迎加入我們的行列!!

1. 針對客戶運用半導體設備進行提案及技術支援 2. 各種半導體設備導入前後的試作與外派支援 3. 針對各種半導體設備的評估以及利用內部開發設備／消耗品進行基礎實驗 工作地點會在公司的無塵室(台北/新竹)或是客戶端的無塵室。 有需求時應用(製程)工程師也會跟客戶一起出差至日本東京的總公司(開發中心)或是日本廣島的工廠進行測試及機台驗收。 ※前期需在台北受訓（依學習狀況調整受訓時間，平均為一年）

產品類別 : 車用/健身/戶外/航空/航海產品 生產製程: 無塵/組裝/SMT 主軸 : 產品持續改善，生產程序優化，產品最小成本/最大產出 細節內容: 1.標準工時的建立與維護。 2.制訂製造程序與作業標準(SOP)。 3.持續產品與製程改善，提升生產效率與產能。 4.品質異常的問題解析與改善。 5.生產人員的教育訓練。 6.製造成本估算與分析。 7.生產力分析與產量控管。 8.協助專案導入與執行。 9.降低生產成本。 10.新產品的製程評估與導入。 11.研究新製程及技術導入。

1.機台製程驗機支援。 2.新製程開發支援。 3.資料分析與報表製作。 4.製程問題的釐清與解決。 5.實驗機台的操作。 6.台南、嘉義據點支援。 7.與日本原廠溝通與聯絡製程問題。 ※需具備製作簡報及報告能力。 ※TOEIC 650或日檢N2以上；英日文擇一即可。 ※需自備英日文履歷，擇一即可。 ※需配合加班、值班、on-call及出差。 ※需自備汽車(另有每月車輛津貼及交通費補助)。 ※錄取後需先至竹南、龍潭教育訓練。

【The Role】 The Field Service Engineer is responsible for product service and support at customer locations for Gas Purification Systems. Work performed includes product start-up and commissioning, customer training, technical support, troubleshooting, repairs, and maintenance. They are expected to work mostly independently with minimal input from management and Senior Field Service Engineers. 【In this role you will】 • Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations. • Provide email and phone response to customer requests for technical assistance in accordance with customer agreements and contractual obligations. • Develop and translate technical documentation for procedures and processes used by regional FSE teams and customers. • Promote, manage, and execute Preventative Maintenance Agreements at customer sites. • Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs. • Always follow safe work practices, attend safety training as assigned, and comply with all Entegris, customer and local safety regulations. • Provide timely support to global FSE teams through email and international travel as required. • Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email. • Provide parts/labor/travel requirements to local CSR (Customer Service Representative) for customer quote generation. • Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions as required. • Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary. • Complete special projects as assigned by manager. • Attend and successfully complete all factory-based and local technical training and corporate training as assigned. 【Traits we believe make a strong candidate】 • Technical, engineering or scientific degree or equivalent field service experience required • Career Level: 3-5 years of Field Service experience. • The ability to understand, troubleshoot, and resolve hardware and software issues in complex electromechanical and pneumatic systems. • The ability to work both independently and as a team is required while communicating effectively to both internal and external customers. • Strong computer skills including word processing, spreadsheets, email, etc. • Strong communication skills, English fluency a significant plus • Semiconductor and/or gas industry experience a plus. • Ability to obtain a valid Passport and Visas for international travel is required • Valid driver’s license required.

1. >2 years and above in semiconductor fab environment. 2. Experience or knowledge for the applications of AOI (optical defect inspection) and optical metrology is a must. 3. Inspection and metrology recipe fine tuning is a must. 4. Backend advance packaging process knowledge is a big plus. 5. English read/speak/writing capability is necessary. 6. HW trouble shooting experience is needed.

• You will be responsible for regular analysis and maintenance of our MBMWs at the customer site to ensure highest possible tool uptime. This includes daily tool- and facility checks and regular maintenance tasks. • You will recover the tool in case of errors and incidents based on a morning/afternoon shift and on-call support. • You will perform preventive maintenance including troubleshooting and parts exchanges. • You will operate, calibrate and optimize the MBMW. • You will additionally also support tool installation at all phases. • You will be responsible to document performed tasks and create and update information in our ticket system.

1. 磊晶生產機台控制、監控/調整生產參數、機台生產原料更換 2. 使用MOCVD操作磊晶製程 3. 掌握磊晶材料與元件產品之良率、穩定度的控制與分析 4. 生產資料收集、彙整及持續優化改善 5. 主管交辦事項 此職缺需配合輪班-四班二輪 輪班津貼與加班津貼另計

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ KLA是全球半導體製程控制的市場領導者，致力於提供先進製程控制的解決方案，持續開發和提供檢測、量測和資訊分析的技術服務和設備產品。 每項 KLA的設備產品都需要機械工程相關的人才！在KLA，機械相關科系畢業的你，可以使用問題分析和解決能力、基礎力學知識，和充滿創意的實務操作能力，為世界上最精密及最新的半導體機台提出技術解決方案。同時結合創新與熱情，與頂尖的半導體客戶合作，驅動未來的前瞻科技及突破製程控制的挑戰。 KLA尋找具備以下能力和志向的你： 1.機械工程相關科系包含：機械、動機、航太、 應力、船舶機電、自動化科技、車輛工程等 2.提供機台設備之整體技術支援及問題解決方案 3.具備與跨國團隊、跨部門合作及客戶端協作的中英文溝通能力 適合機械工程人才的熱門職缺包含： 1.客服工程師Customer Service Engineer：為機台設備進行保養、維護和排除機況。客服工程師像是偵探一樣，抽絲剝繭查出問題根源，於第一線支援客戶，持續維護機台運行狀況。 2.設備裝機工程師 Product Installation Engineer：世界各地只要有新機台導入，一定會有裝機工程師！裝機團隊負責設備的安裝及升級，與客服團隊密切合作，排除與解決硬體安裝的相關問題，以滿足客戶端的產能需求。 3.技術支援工程師 Technical Support Engineer：任何機台的技術難題，就交給技術支援團隊吧！技術支援工程師會與全球工程團隊合作，為複雜的機台問題提出進一步的解決方案，提供全球各地客服團隊強力的後援。 職能導向的學習發展資源 1.KLA歡迎無經驗的新鮮人：我們提供專業技術培訓認證課程，積極落實在職訓練(On-the-Job Training)，培育你對先進精密機台的專業知識與技能。 2.你的成長就是KLA的成長：KLA提供你軟實力培訓資源，協助你培養日常工作中需要的溝通、簡報、專案管理和自我領導等能力，以及深化客戶服務的品質。 3.KLA致力營造多元及包容的職場文化：KLA有完整開放的晉升管道，有多元發展和探索的機會，能滿足你不斷成長的職涯規劃。 歡迎機械工程相關科系的應屆畢業生、社會新鮮人或半導體專業人才投遞履歷。收到合適履歷後，我們將會盡快與你聯繫，為你媒合最契合的職缺。

【請同時至科林研發官方網站投遞履歷】 此職缺履歷登錄網址: https://reurl.cc/vadDRy Technical 1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7.Execute project action items under direct supervision 8. Perform other related duties as assigned by senior FSE / supervisor Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2.Shadow more experienced engineer at customer site

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects. *Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/zh-TW/Taiwan/job/Hsinchu-Taiwan/Customer-Service-Engineer-Hsinchu_2102329