ERP system and Reporting.
◆TIPTOP GP maintenance:
1. All ERP modules, (including but not limited to): Purchasing management, Sales management, Inventory, RMA, Quality module.
2. Crystal Report Development & maintenance.
3. Excel report development and maintenance (Excel formula & VBA & SQL).
◆Computer and Equipment Maintenance and Problem Solving:
1. Maintenance of computers and other information equipment, including operating systems.
2. Software installation and resolution of user computer issues
◆ Server and Storage Maintenance:
1. Server maintenance, including virtual machines, physical servers, NAS (Network Attached Storage), monitoring systems, etc.
2. Management of server backups / restore.
◆ Network Planning and Equipment Management:
Planning of network structures and installation, configuration, and maintenance of
related network equipment.
◆ Accounts and Security Management:
1. Management of various service accounts and permissions, including Azure AD, Office365, Confluence, Jira, etc.
2. Handling network security issues, including monitoring threats, vulnerabilities, response, and remediation.
◆Other duties as assigned.
Support IT global affairs and responsibility as below:
1. CCTV, door access and conference room systems
2. On-Prem server deployment, configuration, maintenance
3. Business continuity like immediate response capability during outage and recovery
4. Assist with service ticket processing and tracking
5. Performs other specific duties or assignments as directed by the supervisor