Business Support Coordinator

We are looking for a proactive and detail-oriented Business Operations Coordinator to serve as the key liaison between clients and internal teams. This role is responsible for understanding customer needs, coordinating internal resources, and ensuring smooth execution of operational tasks across logistics, warehouse, suppliers, and factory. Job Duties 1. Client Communication & Project Coordination -Act as the main point of contact for assigned clients, understanding their requirements and project timelines. -Translate client needs into actionable tasks and coordinate cross-functional teams to ensure timely delivery. -Monitor project progress and provide regular updates to clients and internal stakeholders. 2. Cross-Functional Collaboration -Work closely with internal departments including sales, logistics, warehouse, and factory teams. -Align internal timelines and resources with client expectations. -Coordinate with suppliers and logistics partners to resolve issues and meet operational deadlines. 3. Sales & Order Support -Order follow-ups, product availability, and lead time confirmation. -Prepare quotations and related sales documents when needed. 4. Logistics & Inventory Coordination -Coordinate inbound and outbound shipments, ensuring compliance with client requirements. -Support inventory tracking and warehouse operations to ensure stock accuracy and availability. 5. Data and System Maintenance: - Manage and maintain the company's data system, including the ERP, to ensure accurate and up-to-date information. - Generate reports and provide data analysis to support decision-making processes. - Maintain accurate records of all logistics, warehouse, and operational activities, including shipping documents, inventory reports, and customer communications. 6. Customer Service -Provide clear and concise customer service in English, addressing inquiries, concerns, and requests promptly and professionally. -Collaborate with internal teams and external stakeholders to resolve any customer-related issues. 7. Client Relationship Management -Build and maintain strong, long-term relationships with clients. -Proactively identify opportunities to enhance customer satisfaction and retention. -Act as a trusted advisor to clients by understanding their business needs and offering tailored solutions.