Technical Support Engineer-BMS (BAS)

Key Responsibilities: 1. Technical Liaison: Serve as the key contact between customers and the APAC Service team, contributing to project management. Installation, Service, and maintain JCI-distributed products in the designated area, including routine and project-based tasks as directed by the supervisor. 2. Activities: Provide technical support on BAS (building automation system) installation and commissioning, preventive maintenance, corrective maintenance/troubleshooting, field actions, and drive service digital offer and other service-related activities. 3. Quality and Reporting: Ensure all activities are performed according to valid service manuals/instructions and report all relevant service activity in a timely manner to line manager and regional/global business contacts. 4. Sales Support: Actively participate in local sales/communication/marketing meetings and deliver technical service solutions/proposals to support business growth. 5. Communication and Partnership: Establish and maintain communication and partnership with customers, team members, function teams (HR, EHS, Finance, IT) and local/regional/global business contacts. 6. Field Actions: Track field actions and escalate issues to local/regional QA and Regional/Global TS. 7. Technical Support: Communicate with regional/global experts for TW service level two support and technical training and provide onsite support to distributors/customers when needed. 8. Customer Satisfaction: Perform analysis to improve customer satisfaction for assigned products and drive continuous improvement in processes. 9. Business Travel: Occasionally work overtime, travel and site visits whenever needed. Key Competency / Technical Knowledge: 1. Technical expert in smart building service products and solutions. 2. Good communication skills, both verbal and written in English and Chinese, with the ability to effectively interact with customers, teammates and senior management. 3. Strong customer service orientation, with a focus on delivering exceptional customer experiences. 4. Ability to work in a fast-paced environment, managing multiple priorities and meeting deadlines. Qualifications: 1. MS Office/Outlook: Ability to use MS Office/Outlook applications. 2. English Skills: Good English comprehension and communication skills preferred, with proficiency in real-time original data documenting. Education and/or Experience: 1. Technical Diploma/Degree: Requires a Technical Diploma/Degree (preferably in BAS, Electrical and Electronics, or Electro-mechanics) or equivalent. 2. Experience: work experience in the BAS industry is an added advantage, with technical background/degree in DDC (Direct Digital Control) is preferred. 3. Management: Solid experience in operations and fulfillment in services business working with large frontline service team. 4. Technical Understanding: Display a solid technical understanding of electrical engineering principles and fault-finding philosophy. 5. Commitment to Technical Support: Understand and articulate how personal role and commitment tie within TS and with discipline. 6. MNC exposure is a plus