【百貨櫃位-專櫃接待行政助理】(板橋遠東中山)

為什麼我們會有這個角色 隨著我們業務的擴展和顧客服務需求的增加，我們需要專業且積極的團隊成員來確保日常營運的順暢運行，同時提高顧客的體驗和滿意度。這個職位對於營運管理和顧客關係的維護至關重要。 如何獲得成功 成功的關鍵在於積極主動、快速適應環境並且願意學習。能夠有效地協助顧客，處理日常營運中的各種問題，並與團隊密切合作以確保營運順利。通過有效的顧客服務和溝通技巧來提升顧客滿意度。 成長機會 在這個角色中，您將有機會深入了解聽力輔具產業的運營流程，並增強您的顧客服務和管理能力。我們提供持續的培訓和成長機會，幫助您在這個領域中擴展專業技能和職業發展。 您將做的事情 1. 基本接待和引導顧客，協助顧客預約檢測。 2. 協助營運管理，包括收銀機操作和開閉店流程。 3. 協助顧客關係經營，如口頭行銷、DM發放和客戶需求記錄。 4. 完成其他主管交辦事項。 關於團隊 我們的團隊充滿活力，並致力於提供卓越的顧客服務。我們強調團隊合作和溝通，希望每個成員都能在這裡找到發展的機會並為顧客提供最佳體驗 About the Job This position involves basic reception duties, guiding customers, assisting with appointment scheduling for tests, and supporting operational management such as handling cash registers and managing opening and closing procedures. Additionally, it includes assisting with customer relationship management, such as verbal marketing, distributing promotional materials (DM), recording customer needs, and handling other tasks assigned by the supervisor. Why We Have This Role As our business expands and customer service demands increase, we need proactive and professional team members to ensure smooth daily operations and enhance customer experience and satisfaction. This role is crucial for managing operations and maintaining customer relationships. How You'll Find Success Success in this role depends on being proactive, quickly adapting to the environment, and having a willingness to learn. You'll effectively assist customers, handle various issues that arise in daily operations, and collaborate closely with the team to ensure smooth operations. Enhancing customer satisfaction through effective service and communication skills is key. How You Grow In this role, you will have the opportunity to gain an in-depth understanding of the operations within the hearing aid industry, and improve your customer service and management skills. We offer ongoing training and development opportunities to help you expand your professional skills and advance your career in this field. Things You Will Do 1. Perform basic reception duties and guide customers, assisting with appointment scheduling for tests. 2. Support operational management, including cash register operations and opening/closing procedures. 3. Assist with customer relationship management, including verbal marketing, distributing promotional materials (DM), and recording customer needs. 4. Complete other tasks assigned by the supervisor. What You Should Know About This Team Our team is energetic and committed to providing excellent customer service. We emphasize teamwork and communication, ensuring every member finds opportunities for growth and delivers the best experience for our customers.