Customer Service Agent(Spanish)

[General Responsibilities] 1.Respond to questions from customers across the world via various channels with courteous, friendly, efficient, and professional service 2.Handle tasks related to the team’s day-to-day operations (including orders, returns, customer accounts, logistics, finance, etc.) 3.Keep records of customer interactions; orgainze and forward their feedback to relevant departments for improving processes, products, and services as necessary 4.Provide inputs for projects to optimize CS-related workflows and contents (including policies, FAQs, canned responses, etc.) and perform the execution accordingly [Job Requirements] 1.Bachelor or Masters degree (Business / Literature / Language preferred) 2.Open to beginner, experience in a customer service industry preferred 3.Fluent Level of Spanish (DELE B2) 4.Fluent level of English (B2 minimum, TOEIC650 ) 5.Knowledge of CRM software is a plus (eg. Zendesk) 6.Excellent writing skills 7.Microsoft Office (Excel, PowerPoint, etc ), pivot table creation is a plusowerPoint, etc ), pivot table creation is a plus