|CS&Q| Claim Management Supervisor/Manager

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative? At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability. We are looking for Claim Management Supervisor to make an impact! What you will do: 1. Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented - Ensure a reliable process is operating to solve customer complaints fast and effectively - Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest - Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them - Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers - Lead execution of containment actions for known problems 2. Monitor the technical return and quality cost 3. Maintain ISO9001 certificate