Community Associate 社群客服專員 (Regus商務中心)-桃園

在每個據點，社群業務專員致力於為我們的賓客帶來最棒的體驗。從歡迎客戶、到支援我們的中心營運和銷售活動，再到維護寶貴的客戶關係，社群業務專員為改善客戶體驗的團隊中，不可或缺的一部分。 主要職責： • 確保您社群中的客戶滿意——提供最佳客戶體驗 • 負責解答客戶的疑問及解決突發事情 • 確保您的中心每天都符合標準規範 • 導覽您的中心，向潛在的新客戶介紹您的中心 • 尋找新的創造收益機會來幫助客戶拓展業務 • 建立並維護與客戶的關係。於負責的中心留住現有的客戶 工作經驗、技能和能力： • 關係管理，與不同的人建立並保持牢固的關係 • 結果導向 ，達到或超過預期。 • 問題解決和分析，積極處理問題，提出有效解決方案 • 1-2 年客戶服務經驗，在跨國公司中工作者佳 • 初階或中等英語，善於電腦文件處理 • 以客戶為導向，有效地服務客戶，並建立有價值的夥伴關係 • 團隊合作，能夠在團隊中，為實現共同目標而做出貢獻 • 強大的溝通技巧 • 欣賞變化/有彈性 Community Associates are the guest experience specialists for our locations. From welcoming customers and guests, to supporting our center operations and sales activities, to maintaining valuable customer relationships, the Community Associates are an integral part of a team that continually works to improve our customer experience. Key Accountabilities: • Ensure the customers in your community are happy – offer the best customer experience • Be responsible for addressing customer queries or resolving arising issues • Ensure your centre is always up to standard every day • Conduct tours of your center, showcasing your center to potential new customers • Look for new revenue opportunities to help customers run their business • Build and maintain valuable relationship with customers. Retain existing customers in own community Working experience, Skills & Competencies • 1-2 years of experience in a customer service role, ideally in multinational organisation • Beginners/intermediate level in English. PC literate • Customer oriented. Generate, build and effectively service valuable customer partnerships • Relationship Management. Build and maintain strong relationships with various stakeholders • Results driven. Meet or exceed expectations. • Problem solving and analysis. Actively handle problems, propose effective solutions in line with the analysed information • Team work. Able to contribute to a team environment towards a common goal • Strong communication skills • Passionate, Friendly, Pleasant • Appreciates Change / Is Flexible