房務部 副理 Housekeeping Assistant Manager

• 協助房務經理及房務主任，管理房務部的日常運作，確保遵守台北文華東方酒店及文華東方酒店集團的標準和政策。 • 規劃、組織並領導房務團隊，提高效率，為所有賓客提供傳奇品質體驗。 • 監督並維持客房的清潔與維護，確保達到頂級奢華酒店的標準。 • 管理房務用品的庫存和供應，確保存貨充足，同時控制成本。 • 培訓並指導房務同仁，提升服務品質和專業技能。 • 確保衛生、安全和環保政策的實施，遵守酒店和相關法規的標準。 • 專業地處理賓客投訴，提供迅速且有效的解決方案，以提升賓客滿意度。 • 與其他部門協調合作，確保酒店運營順暢，優化賓客體驗。 • Assist the Housekeeping Manager and Housekeeping Supervisor in managing the daily operations of the Housekeeping Department, ensuring adherence to the standards and policies of Mandarin Oriental, Taipei and the Mandarin Oriental Hotel Group. • Plan, organize, and lead the housekeeping team to enhance efficiency and deliver a Legendary Quality Experience to all guests. • Supervise and maintain the cleanliness and upkeep of guest rooms, ensuring they meet the standards of a top-tier luxury hotel. • Manage housekeeping inventory and supplies, ensuring sufficient stock while maintaining cost control. • Train and guide housekeeping colleagues, enhancing service quality and professional skills. • Ensure hygiene, safety, and environmental policies are implemented and followed, complying with hotel and regulatory standards. • Handle guest complaints professionally, providing prompt and effective solutions to enhance guest satisfaction. • Coordinate with other departments to ensure smooth hotel operations and optimize the guest experience.