【軟體後端服務 投資金融產品支援工程師】全球美商金融軟體公司 Technical/Investment Support Engineer | 精通中英文+無經驗可 |

三大能力要求： [精通英文：協助全球客戶，溝通、閱讀迅速無礙] [強大學習力：不怕夥伴不會，只怕被動消極學習] [無經驗或背景需求，但具金融/軟體背景佳：產品知識將會有完整培訓] 【職務介紹】 • 具備流利的中英語溝通能力，能清晰解說軟體操作與使用方法 • 通過電話或電子郵件即時回應客戶需求與查詢，提供專業支持 • 協助客戶解決金融/軟體問題，提供準確且有效率的解決方案 • 與全球客戶、團隊成員及施作顧問合作，確保達成預期目標 • 具備強烈的學習意願及良好的應變能力，能適應不同挑戰 • 定期參與公司培訓課程，不斷提升自身技術與知識 【其他】 • 完整職位升遷標準，共6個階級可持續精進 • 薪資依照工作經驗及相關證照詳談，每年會有一次考核調薪機會 • 提供完整教育訓練 和 全面的資料庫進行職內學習與增長 ★就算很多技能沒經驗也沒關係，我們更加看重「學習力」★ 若您無相關學經歷，但對自己的學習熱忱很有信心，請參考下列資訊，確保自己對下列項目有興趣，並且經準備後可在脫稿的狀態下以英文進行1.5小時介紹，歡迎投遞履歷。 1.SQL Server 2.Unix/Linux 3.Windows 4.Network 5.The Life of a Trade • Investment vehicles • Security Trading 6.Financial Knowledge • Corporate Action • Fund • Basic Financial Terms 【Full Job Description】 • Provide high-level and in-depth technical support by answering phone, e-mail and web inquiries for end-users. • Work collaboratively with clients, team members, implementation consultants, and resources across Advent global office locations to achieve desired results. • Own and address client needs and product issues from inception to resolution. • Interpret and validate technical issues, test solutions, follow up and escalate when necessary. • Maintain and create detailed documentation by logging support cases, e-mail, and knowledge base articles for client and internal use. 【Your Skills and Experience】 • Strong background in IT or have previously worked for any IT-related accounts • Excellent written and oral English communication skills with strong attention to detail • Proven aptitude to learn knowledge and information promptly • Solid troubleshooting and analysis/resolution skills • Ability to understand and convey client business requirements to escalation with development teams • Works well under pressure. Can be resourceful, even with limited tools & resources.