訂單營運專員 Booking Fulfilment Specialist ( 3-month contractor 三個月約聘職)

- Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures 根據公司的政策和程序處理和解決手動預訂、預訂相關的查詢和案例 - Identifies and escalates difficult and complex issues to senior team members 識別困難和複雜的問題並將其上報給主管 - Maintains a positive, empathetic and professional attitude towards customers and merchants 對客戶和商家保持正面、同理心和專業的態度 - Liaises with internal departments and external merchants to fulfil booking amendments and refunds 與內部部門和外部商家聯絡以完成訂單預訂、修改和退款 - Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system 更新和維護公司系統中所有互動、交易、評論和投訴的資訊 - Keeps updated with company procedures and processes 更新公司程序和流程 - Shares merchant feedback with relevant departments for further improvements 與相關部門分享商家回饋意見以進一步改進