Senior Retail Operation Executive (台北)

Reporting to the Brand Development Manager, the Senior Retail Operations Executive will be focusing on supporting, planning, maintaining boutique operations, ensures the smooth running of the day-to-day retail operations of the concessions, facilitating sales, deliver exceptional service to customers, and implementing business-driving initiatives. Main Responsibilities 1. Supporting report building and analysis to the management team. 2. Managing queries from retail POS, ensure that problems/ issues are tackled in a timely manner, liaising with the relevant contacts to ensure that the best solutions. 3. Support and follow-up on the inventory cycle count in the retail stores. 4. Assist and ensure proper implementation, execution, training to all retail staff to prioritize the key service issues and provide the customers with a consistent message and positive results. 5. Assist in the planning and execution of new store openings. 6. Coordinate CRM & customer care to increase the performance of the network.