E-Commerce Operation Planner 電商營運專員 (MJ000209)

What to Expect Tesla is seeking a highly motivated and organized E-Commerce operation planner to join our Team. The E-Commerce Operation planner will be responsible for sales planning, goods order for e-shop website, on-hand inventory analysis and report sell-thru progress of products to improve sales, communicating with US E-commerce team, APAC team, Supply Chain team and work closely with relevant departments in local office. What You'll Do • Fully understanding of customers need on products and liaise closely with consumer engagement team. • Plan E-commerce features that enable customers to have a frictionless, engaging, and localized digital customer experience. • Report on E-commerce business success criteria results, metrics, test and deployment management activities. • Monitoring products information and stock in inventory regularly, managing the stock replenishment to each online channel periodically, as well as work with RDC for return and damage goods management. • Collaborate with cross-functional partners including global/ regional office, CS, IT, Logistics and Marketing teams, to gather, review, and prioritize requirements. • To assist in Customer service and liaise closely with RDC • To plan the quarterly operation and promotion events on official online. Strategy for Promotion and discount activities with consumer engagement team. • Analyze release readiness reviews, milestone reviews, and business go/no-go reviews. • Maintain and manage effective relationship with all vendors, and partner to identify and apply solutions as needed for site experience improvement and operational optimization.