WRB - 銀行電話客服主管 Team Leader (板橋)

Job Responsibilities: - 帶領電話客服團隊，高效而精準地解決客戶問題提供專業服務 Manage and lead the day to day teleservice inbound team operation & problem solving in order to meet with the required service levels, standards & targets. - 確保全天候提供優質的電話服務 Be responsible for ensuring that quality teleservice will be provided to all times - 帶領團隊以一心做好、始終如一的態度，提供卓越的客戶體驗同時解決客戶問題 Lead the team to deliver a consistently superior customer experience by being highly knowledgeable & customer focused, and resolve client issues - 帶領團隊持續發展並確保團隊成員的工作行為符合公司紀律規範 Drive the team development and ensure team members to work in line with SCB Value with good code of conduct. - 完成其他交辦事項 Support other ad-hoc tasks or assignment required 遴選條件 1. 專科/大學學歷及以上 2. 具5年以上銀行客服相關工作經驗 3. 具2年以上人員管理經驗 4. 邏輯清晰，處理事務細心 5. 具耐心及抗壓之人格特質 6. 系統及作業流程規劃能力 7. 良好之溝通協調及法規解讀能力 8. 具英文溝通能力 9. 具備證照: 內部控制與內部稽核測驗證照 及 金融市場常識與職業道德