行銷業務處 - 訂房專員(客房相關) Reservation - Rooms Reservation Agent

-以親切及高度專業的方式處裡透過電話、電子郵件與線上訂房平台渠道， 收到的所有客人查詢和客房預訂，包括確保准確完成所有訂單。 -回覆客人關於酒店服務、設施和營業時間的詢問。 -根據酒店標準、政策和程序在預訂系統中輸入、更新和資料上傳。 -訂房系統操作與訂房報表製作。 -主管交辦事項、協助文書作業及其他支援工作。 -Handle all guest enquiries and room reservations received by phone, email and online channels in a friendly and highly professional manner, including ensuring all reservations are completed accurately. -Answer guest inquiries about hotel services, facilities and hours of operation. -Input, update and access data in reservation system according to the hotel standards, policies and procedures -Prepare reservations reports as requested -Perform other administrative tasks as assigned.