2Checkout Key Account Manager

關於Verifone digital business (2Checkout): 2Checkout提供領先市場、邁向全球數位商務的多合一運營平台。除了幫助客戶簡化全球支付、訂閱計費、商品銷售、稅收、法規遵從性和風險等現代商務的複雜性，我們的亞洲團隊也幫助客戶推動跨渠道的銷售增長並提高市場份額，專注於創新產品並提供卓越的客戶經驗。 我們的客戶群包括：HP, Kaspersky Lab, Malwarebytes, Wondershare等超過兩萬個全球性商戶。 請您先看這幾段影片: 關於Verifone digital business (2Checkout)：https://www.youtube.com/watch?v=ouL5K_8ag4o 我們的客戶訪談：https://www.youtube.com/watch?v=ro6f6o8oRCw 尋找卓越的 AM：與全球商戶共創電商成功！ 優秀的 Account Manager 不僅是客戶的橋樑，更是推動全球商戶最大化 Verifone/2Checkout 價值的關鍵推手！ 你的影響力？ 深入了解 平台功能與市場趨勢，透過數據分析與顧問式服務，助商戶突破業務目標，實現飛躍成長！ 透過 1:1 高效協作 或 運營成功計劃，影響 APAC 地區的核心商戶群。 協助落地各種線上商務活動（Commerce-as-a-Service），推動商戶業務發展。 我們正在尋找這樣的你！ * 充滿創業精神，願意探索全新合作模式。 * 具備面向客戶的溝通技巧，能夠透析數據、制定策略。 * 思維靈活、不受框架限制，在充滿挑戰的環境中茁壯成長！ 如果你對 全球電子商務充滿熱情，擁有相關經驗或渴望挑戰，我們想和你聊聊！ The ultimate goal of our Key Account Manager is to empower merchants to get the most value out of Verifone/2Checkout, surpass their business objectives and become outrageously successful. Our AM will be working with merchants either in 1:1 ; engagement for high impact objectives, or by running 1: many success programs to impact target customer groups. You need to understand merchants’ business objectives and help to identify ways we can deliver increased value. We're looking for people that have an entrepreneurial spirit and are interested in helping us build a new approach to working with merchants. The ideal candidate has incredible customer-facing skills, a strong analytical mindset and thrives in a rolling-up-your-sleeves environment. If you have this magical combination of skills, then we want to talk with you! Responsibilities • Own and retain a portfolio of approximately 10+ merchants, working in concert with our support and Sales Teams to deliver stellar customer experiences AND great business results in APAC. • You will engage 1:1 with merchants during launch and with targeted merchants at key points in customer journey to ensure adoption of Verifone/2Checkout features. • You will find opportunities to implement 1:many programs that can efficiently and effectively drive customer outcomes at scale. • You will test program ideas and track results based on defined customer KPIs. • You will identify common customer challenges and actively suggest better solutions. • You will coach merchants to be product experts. Train their teams on Verifone/2Checkout methodologies and self-serve resources so they become increasingly self-sufficient. • You will partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for merchants. • You will create and adapt customer assets and delivery channels to maximize impact. You will help drive customer references and case studies. • Proactively monitor your portfolio for risk and opportunity, while delivering best in class Retention, Adoption, and Customer Satisfaction • Lead regular Customer Business Reviews and use your discovery skill set to understand and align with merchants on their strategic business objectives and needs • Develop expert knowledge of the Verifone/2Checkout product and guide merchants to the features, tools and use cases that will deliver the most value to their businesses • Engage your customer portfolio with creative outreach campaigns that drive excitement and adoption of the Verifone/2Checkout platform • Be the "Voice of the Merchant" and act as the customer liaison to cross-functional teams like Product, Marketing and Executive Staff. You will empathize with every aspect of the customer experience, putting merchants' needs first.