D003-5 Customer Support Engineer - Scanner (Tainan)

1. Field support to all customers in the Tainan part of Taiwan. 2. The field support is to support systems or machines of SUSS products. Main task is related to hardware but might involve software troubleshooting in some occasions. 3. On a rotary basis, job holder is required for on-call duty. 4. Obligate to learn new products through daily work and training events； is required to attend training events upon arrangement. 5. Required to participate in customer service meetings, maintain positive relationship with customer contacts. 6. Writes reports on time for the purpose of administration, service events, technical data and improvement. 7. Proactively takes ownership on resolving service problems. 8. Assisting in application and sales to promote SUSS products toward customers. 9. Other service which management assign to him.