Solutions Engagement Supervisor

Job Summary: This position develops a thorough understanding of customers’ processes and business objectives to capitalize on the value that UPS can offer their business. He/She creates value for customers by leveraging UPS’s expertise in the areas of engineering, technology, finance, and supply chain design. This position provides consultative sales support to the UPS Sales organization to enhance and improve customers’ business with value-added and configurable solutions. He/She supports small to mid-scale non-complex projects, consisting of single/multi-site implementations with multiple projects and services. This position participates in the implementation phase of the solution development, deployment plan definition, and the implementation phase scheduling. He/She provides ongoing analysis of implementation projects, plans, and templates through statistics, outcomes, lessons learned, and post-implementation audits. Key Accountabilities: - Conducts product, service, and solutions trainings. - Prepares and presents project reports and assists with budget validation and post-project user audits. - Generates revenue through consultative sales activities. - Builds productive internal and external business partnerships. - Participates in pre- and post-customer meetings to determine strengths and weaknesses of sales approach/solutions and monitors customer needs through account strategy sessions. - Reviews account information to identify opportunities, provides guidance to sales management on positioning and selling solutions, and participates in strategy meetings.