線上中英文客服（文字）-Teammate (English)

We are looking for a dedicated and detail-oriented Customer Service Agent proficient in English and Mandarin to support our international clients. Be part of a collaborative team committed to delivering outstanding customer experiences while maintaining the highest compliance Responsibilities ．Respond professionally to customer inquiries through written communication channels. ．Address a wide range of customer issues, including account support, troubleshooting, product inquiries, and updates, ensuring resolution and satisfaction. ．Collaborate with internal teams to resolve escalations and complex cases effectively. ．Stay updated on company policies, daily announcements, and evolving service standards. ．Adhere to data privacy regulations and maintain precise records in accordance with standard operating procedures. ．Provide constructive feedback to enhance processes and improve the overall customer experience. Requirements ．Language Proficiency: Advanced written Mandarin and intermediate English. Both languages are utilized daily, with English as the company's primary working language. ．Technical Skills: Familiarity with basic computer operations and customer service tools or platforms. ．Flexibility: Willingness to work shifts, including weekends and public holidays. Holiday pay complies with the Labor Standards Act. ．Compliance Awareness: Strong dedication to confidentiality and adherence to data privacy standards. Additional Notes ．We are proud to work with a diverse range of reputable international clients across various industries, all of which maintain a strong commitment to ethical business practices. Please note that our clients' operations do not involve gambling or related ．Client assignments will be confirmed upon hiring. ．To ensure the privacy of client and customer data, personal electronic devices (e.g., mobile phones) are strictly prohibited in the workspace but may be used in designated areas. ．Recent graduates are welcome to apply. A comprehensive 4-6 week training program, conducted in English, will be provided with full pay during the training period. 工作內容： ．透過中英文文字（Email&Live chat）回覆亞洲區消費者問題。 ．確保客服功能正常運作並持續提升服務品質。 職務要求： ．中文精通，讀寫具備與消費者溝通之能力。 ．英文讀寫中等。 ．需配合輪班（依班表有機會於假日、國定假日出勤），國定假日出勤薪資依勞基法計算。 ．具備基本電腦操作能力。 月薪： ．新台幣40,000起 其他工作事項說明： ．為保障客戶與使用者隱私及資料安全，無法於工作空間使用手機等電子產品（辦公室其他區域可使用）。 ．歡迎新鮮人加入，報到後公司將提供4-6週完整產品知識及相關訓練課程（中＆英文授課、期間支付全薪）。 ．實際負責客戶將於錄取後安排（客戶皆為美加外商公司，非博弈產業）。