Service Advisor 售後服務顧問 (高雄) (MJ000027)

The Role Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. Responsibilities • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention. • Accurately record issues and data into Management System. • Conduct Transactions with system; walk customer through correction and provide summary. • Communicate estimated completion time, regular updates and follow through on each customer vehicle. • Coordinate the detail of every vehicle prior to delivery. • Coordinate the delivery time or pick up with each customer. • Follow up with Customer on services provided; ensure they are satisfied with the work performed. • 初步於電話中解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務 • 與廠內團隊議定維修時間，通知及與顧客講解維修情況 • 與顧客聯繫並安排車輛交還時間 • 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務