資深/技術支援工程師

【普安科技】 雲端運算、物聯網、AI人工智慧解決方案領導廠商 【普安科技】 企業級雲端存儲系統領導品牌廠商 【普安科技】 擴大延攬優秀菁英！與您攜手挑戰國際！ We are looking for a technical support engineer with problem solving skills, communication skills, strong customer service orientation and experience. The primary responsibility of this role is to provide post-sale support of cloud storage products and systems to global customers and ensure customer satisfaction. Job Responsibilities: Provide product technical service to customers for product installation and configuration. Collect information and reporting bugs and feature requests from customers. Understand customer needs and requirements and provide appropriate advises. Work with customer and internal teams to develop potential solutions, and assist customers to solve technical problems. Perform product technical training to customers.