卡爾蔡司股份有限公司

Division: Medical Device We are seeking a dynamic Sales & Service Coordinator to join our team in the medical device industry. This role serves as a crucial link between our customers and sales representatives, ensuring seamless order processing, meticulous customer information management, and comprehensive post-sale customer service reporting. In our fast-paced environment, the ability to multitask effectively is essential. Main tasks: 1. Customer and Sales Interface: Serve as the primary contact for customers and sales representatives, handling pre-sales and post-sales service functions with efficiency and professionalism; 2. Administrative Support: Manage administrative tasks within the sales office, including monitoring field hours of sales representatives and organizing daily sales results for presentation to higher management; 3. Customer Service Excellence: Deliver exceptional customer service to enhance customer satisfaction and strengthen relationships; 4. Tender Management: Oversee commercial tenders from the initial review of requests through to tracking, managing the process, and submitting final bids to purchasers; 5. Complaint Resolution: Address and resolve customer complaints and inquiries via mail or phone promptly and accurately; 6. Order Fulfillment: Assist in product purchasing and order fulfillment, including taking orders, providing pricing information, and determining shipping methods, routes, and rates; 7. Shipment Monitoring: Ensure timely delivery of products to customers by monitoring shipments and alerting customers to any shipping or flow issues in advance; 8. Customer Insight: Develop a deep understanding of each customer's business model and requirements to better meet their needs; 9. Service Coordination: Coordinate, analyze, and improve customer service functions to align with company goals; 10. Database Maintenance: Maintain an up-to-date database of customer sales orders and invoicing records; 11. Marketing Assistance: Support marketing activities as needed; 12. Project Support: Support new system go-live and process optimization projects; 13. Inventory Management: Manage demo Unit inventory and conduct utilization analysis

BU: Medical Manage and supervise a group of engineers taking care of after-sales service to customers on-site, installation, repair, and maintenance of ZEISS MED products in Taiwan. Main Tasks: 1. Provide high quality after-sales service to hospitals and private clinics 2. Handle technical inquiries, provide instrument installation, maintenance, troubleshooting and repair 3. Effective internal and external communication 4. Handling of service quotation, service contracts and collect service AR. 5. Set up and utilize CRM and SAP for MED service team

Main tasks: • Understand customer workflow • Know company products and features in details, and learn the competitors practice and come out solutions along the way. • Customer visits and demo to potential sales leads • Complete quotation and bidding process • Effectively train the customer to make sure customer operate company products correctly, and complete the Product Trial Report (試用報告) in timely manner • Monitor customer payment in timely manner • Maintain good relationship with existing customers

BU:Medical Technology (Ophthalmology) Main tasks: • Work in the operation room to facilitate the operation of ZEISS Surgical devices. • Provide Surgical devices trainig/Seminar to doctors/assitants. • Solve doctor’s questions/issues by the professional knowledge of surgical devices. • Know company products and features in details, and learn the competitiors practice and come out solu-tions along the way. • Support sales team for the demo activities. • Effectively train the customer to make sure customer operate company products correctly, and complete the Product Trial Report (試用報告) in timely manner • Maintain good relationship with existing customers

Main tasks: • Understand customer workflow • Know company products and features in details, and learn the competitors practice and come out solutions along the way. • Customer visits and demo to potential sales leads • Complete quotation and bidding process • Effectively train the customer to make sure customer operate company products correctly, and complete the Product Trial Report (試用報告) in timely manner • Monitor customer payment in timely manner • Maintain good relationship with existing customers

After a thorough (international) training you will be responsible for sales and of our portfolio of Intraocular Lenses, Ophthalmic surgical instruments for Southern Taiwan. Your customers are public and private hospitals as well as private ophthalmic clinics. Tasks include implementing sales and marketing activities and apply strong funnel and sales management. You will be working in a small enthusiast team of highly motivated people in an international environment. • Set guidelines and principles for channel structure • Work with marketing team to set channel economics • Evaluate operational capabilities of distributors • Work with sales team to finalize sales target • Track channel inventory consignment • Collect sales data to perform analysis • Monitor and reconcile market activities • Review and track target performance • Provide Commercial training • New hospital's qualification examination, review and approval • Regular customer visitor • Daily sales operation • Review and approval tendering

After a thorough (international) training you will be responsible for sales and of our portfolio of Intraocular Lenses, Ophthalmic surgical instruments for Taiwan. Your customers are public and private hospitals as well as private ophthalmic clinics. Tasks include implementing sales and marketing activities and apply strong funnel and sales management. You will be working in a small enthusiast team of highly motivated people in an international environment. • Set guidelines and principles for channel structure • Work with marketing team to set channel economics • Evaluate operational capabilities of distributors • Work with sales team to finalize sales target • Track channel inventory consignment • Collect sales data to perform analysis • Monitor and reconcile market activities • Review and track target performance • Provide Commercial training • New hospital's qualification examination, review and approval • Regular customer visitor • Daily sales operation • Review and approval tendering

BU: Medical Provides after-sales service support to customers on-site in the fields of installation, repair, and maintenance Zeiss medical products Enhance ZEISS Good Brand Image by completing PM, according to the guideline, in time, and provide effective solution to make sure customer operation won’t be interrupted in case of equipment breakdown. 1. Understand customer workflow 2. Provide timely PM to new customer based on the company guideline 3. Handle technical inquiry and provide installation, deinstallation, maintenance, troubleshooting and repair. 4. Quotation to customer timely in case of repair out of warranty. 5. Maintain good relationship with existing customers 6. Willing to go overseas to attend company assigned training courses.

Division: Vision Care A challenging position aimed at leveraging myopia management knowledge to engage customers and stimulate market growth of Myopia Management lenses. Main tasks: 1. Demonstrated excellence in communication and presentation skills, effectively delivering comprehensive training sessions tailored for optometrists and ophthalmologists to enhance their understanding of myopia management lenses. 2. Expertise in ZEISS myopia management lenses portfolio and related products, with a deep knowledge of product features, benefits, and competitive positioning to support customer development. 3. Strategically collaborate with the sales team to facilitate clinic development, identify customer needs, and ensure seamless implementation of solutions. 4. Guide customers in lens selection, fitting, and troubleshooting, ensuring exceptional patient outcomes and satisfaction. 5. Provide ongoing clinical support and troubleshooting assistance, maintaining strong relationships with customers and ensuring high service standards. 6. Stay abreast of industry trends, clinical guidelines, and best practices, leveraging insights to advance customer engagement and support evidence-based myopia management strategies.

Division: VisionCare Main Tasks : 1. Plan and achieve sales goals 2. Sales channel management 3. Sales call planning and perform regular field visits with customers to achieve objectives on sales, promotion and merchandising at store level 4. Effectively prospect for new customers & business opportunities 5. Actively engage customers to understand their needs and provide sound solutions 6. Set-up, review and analyse standardized sales reports. Closely monitor sales performance, business growth 7. Promote ZEISS products & services 8. Understand corporate requirements for standards of performance and business, provide recommendations to drive business development 9. Customer service delivery, cultivate strong and long term business relationships with key customers 10. Sales contract review and developments 11. Assist sales manager to develop sales strategies and growth initiatives 12. Coordinate with internal departments for robust execution. Cross function project management 13. Plan, facilitate and implement product launch plan, go-to-market strategy and marketing calendar 14. Identify key trends and opportunities, and develop business plans in react to the market demand 15. Conduct market & competitor analysis to formulate strategies 16. Perform other related duties and responsibilities as assigned 1. 負責轄區內業務銷售和開發，以專業知識為基礎，與客戶高度互動並溝通觀念，成為各2. 客戶的專業合作夥伴並達成業績目標。 3. 定期拜訪客戶(眼鏡店或經銷商)，了解客戶需求，維繫緊密的客戶關係。 4. 產品行銷及介紹，協助訂貨及對帳和收取貨款相關事宜。

1. 協助客戶及業務問題處理 2. 處理&管理訂單 3. 與客戶&工廠溝通 4. 客戶服務相關專案計畫和執行

【Position Summary】 1. 處理&管理訂單(包含代工框相關事務) 2. 與客戶&工廠溝通 3. 提供客戶服務並維護客戶關係 4. 日常客服事務處理, 客戶問題的解決及解答 5. 客戶服務相關專案計畫和執行 【Main Task】 1. 客戶電話服務/即時線上回覆(包含Line@、Email、TEL..等平台) 2. 訂單處理 (需與店家&工廠進行訂單確認，並於系統中完成下單作業) 3. 代工框、退換貨作業、客訴問題...等處理 4. 協助客戶及業務同仁處理解決訂單問題 5. 須配合公司輪班

• Represent the Carl Zeiss SMS business in Taiwan • Continue to improve knowledge on application related issues for the MeRiT tool • Taking leading position of application support for MeRiT • Join weekly meeting with customers for summarizing and reporting issues as well as providing feedback on a technical level • Provide pre-sales and post-sales support for HQ. • Provide technical support for customer • Prepare and present detailed technical presentations (application related) material for support during sales assist • Track action items and open issues with customer to help bring into fast closure • Provide weekly MeRiT system report to HQ (Rossdrof) application support team • Perioidcal training in HQ (Rossdorf) is required, triaing period 1 – 3 months depended on the training subject. • Any other duties and responsibilities as assigned by the management

Fully responsible for the EHS organization and management, which includes continuous optimization and improvement of labor safety, and meet customer requirements and conduct related project from headquarters and customers. Plan and implement EHS education and training programs to meet Occupational Safety and Health Act and requirements from headquarters. Main Tasks • Collaborate with R&D colleagues to develop cleanroom operation Standard Operating Procedures (SOPs) that enhance regional process engineering capabilities, ensuring alignment with industry standards and global facilities. • Manage the operation of cleanroom facilities, including the installation, maintenance, and operation of process equipment, while implementing procedures to minimize contamination and ensure operational excellence. • Coordinate the development of safety training programs and documentation for all process equipment. • Manage cleanroom and process engineering capabilities to achieve established goals. • Formulate internal Environmental, Health, and Safety (EHS) guidelines for ZEISS SMS based on the principles outlined in the TSMC Blue Book. • Plan and implement industrial safety and health management strategies to improve workplace safety, conduct risk assessments, and reduce potential hazards. • Develop occupational disaster prevention and emergency response plans, guiding relevant departments in their implementation. • Supervise various departments in conducting labor safety and health audits and inspections of safety facilities. • Handle customer documentation requests and provide on-site supervision in cleanroom environments. • Manage chemical-related activities, including storage, usage, and decontamination, ensuring compliance with Safety Data Sheets (SDS). • Identify and assess Environmental, Social, and Governance (ESG) risks and opportunities within the organization and industry. • Engage with stakeholders to promote ESG initiatives and build strong relationships.

• Provide diagnostics support for ZEISS lithography products • Analyze and visualize machine data, derive and propose technical solutions based on the analysis • Implement new service and diagnostics scenarios in close collaboration with ZEISS D&E • Be the local contact for all diagnostics-related questions for our customers

Division: Research Microscopy Solutions(RMS) This position is responsible for providing solutions-based support to the Zeiss RMS team in Taiwan through understanding of customer requirements, tool demonstrations, trade show participation, customer training, and pre & after-sales technical assistance, also working closely with leading customer on the new process devel-opment and technical engagement, develop application business together with sales and product R&D team. - Understanding of Customer Requirements: Based on customer's High Value Problems, requests, application needs, budget, and other information to determine the hardware and software that best meet customer needs. - Tool Demonstrations: Tool demonstration for prospective customers when tool is available for demonstration. Travel with customer to demo centers if requested and needed. - Trade Show Participation: Attend and participate in regional trade shows / exhibitions. Duties include helping set up exhibits, show case Zeiss RMS equipment, networking with prospective customers, and etc. - Customer Training: Conduct training sessions for customers. Training covers use and operation of the RMS systems. Training may be at corporate facility or customer site. - Pre & After Sales Support: Assist sales team with technical presentation and pre-sales works. Support the cus-tomer via telephone and on-site visits to ensure that the customer is receiving the maximum benefit from the Zeiss equipment.

- Perform technical field service activities, including: - Installation and commissioning of equipment - Troubleshooting, repair, and maintenance - Escalation support - User and customer training - Providing sales support - Carry out all necessary reporting in accordance with company policies. - Ensure customer satisfaction and provide efficient service. - Address customer service and support needs promptly, ensuring that open service issues are resolved without delay. - Manage and maintain demo products to deliver excellent performance during demonstrations. - Participate in in-service training programs (both internal and external). - Report to the manager or factory on any product-related issues, including production standards, quality, and safety concerns. - Collaborate on tasks involving spare parts, shipment, installation, and after-sales services while coordinating with sales teams, logistics, customers, and suppliers. - Provide follow-up support for equipment installations to ensure smooth contract fulfillment. - Offer technical advice on configuration selection, encompassing both hardware and software recommendations. - Promote service agreements and identify potential after-sales business opportunities. - Stay proactive in updating product and technical knowledge through training programs and workshops. - Handle additional tasks as assigned by management.

【Overview】 A master data specialist is in charge of Zeiss company master data in SAP, CRM or global IT systems for customer, supplier, product materials and more. This role should monitor workflow progress and cooperate with stakeholders to ensure end-to-end process runs smoothly. Besides, this role will support Zeiss digital transformation project and helping system migration and upgrade. 【Role & Responsibility】 1. Data Maintenance: Master data creation, modification or deletions. 2. Data Quality: Identifying and resolving data inconsistencies and errors. 3. Data Governance: Ensure our data comply with global and local rules. 4. Data Analyst: Use tools to present & analysis business insight.

【Position Summary】 We are looking for a motivated and results-driven Sales Representative to drive the sales of light microscope, electronic microscope, and X-ray microscope products in the life sciences market across Taiwan. This position is responsible for Taiwan biotech/pharma market and academic customers within northern Taiwan. 【Main Tasks】 1. Formulate biotech/pharma market sales strategies to drive and stimulate market demand. 2. Identify potential customers and establish strong relationships with key stakeholders. 3. Handing documentation such as quotation and orders. 4. Secureing ordersthrough participating in tenders, signing contracts and other means. 5. Monitor market trends and competitor activities to identify growth opportunities. 6. Achieve sales targets and report on sales performance regularly.