台北市大同區5年以上大學以上
Job Title: Country Head of Seafreight
【Key responsibilities 】
《Strategy & Steering》
■ Hold full product P&L responsibility of Taiwan
■ Define SF strategy and ensure locally adapted but consistent SF strategy definition
and execution on lower organizational levels
■ Provide binding standards and guidelines for HWL’s SF business activities
(e.g. product design and development, pricing, target customer segments/markets/trade lanes, monitoring instruments and KPIs, SOPs – based on precepts from above level) and ensure execution on lower organizational levels
■ Engage with related parties to define budget targets and conduct the forecast for the SF P&L
■ Evaluate bottom-up budget plan and trigger discussion with Regional HoSF/Country MD in case of adjustment needs
■ Ensure preparation of monthly reporting packages, conduct business performance reviews with disciplinary / functional direct reports resp. participate in business performance reviews with management on level above
■ Monitor overall SF product performance in reference to all relevant strategies and targets
■ Represent product on respective level, both internally and externally
■ Initiate and lead product-relevant projects
■ Proactively foster and support company-wide/regional/country initiatives and projects
《Leadership in the matrix 》
■ Foster collaboration between Geos/General Management, Products, Sales and Supporting functions (“matrix mindset”)
■ Decide jointly with Country MDs resp. branch managers on HR matters (e.g. hiring/ termination, target setting, performance appraisals) for resp. SF Ops Team Leads in branches
■ Provide functional direction/guidance on SF business matters and define functional development (e.g. training) for resp. SF Ops Team Leads in branches
■ Define succession/replacement, recruiting and personnel development needs for disciplinary direct reports and coordinate with HR
■ Act as escalation level and support conflict resolution for conflicts/stalemates between SF and Geo/Sales/Supporting Function responsibility on lower organizational level
《Product Development & Pricing 》
■ Develop resp. support development of SF products and services, which satisfy market/customer needs (in collaboration with Sales)
■ Approve and coordinate market launch of new/altered products and ensure locally adapted but consistent implementation on lower organizational levels
■ Decide on continuation/alteration/termination of existing SF products and services and ensure adherence on lower organizational levels
《Customer acquisition & implementation 》
■ Cooperate with Sales to align product and sales strategies and develop adequate sales targets
■ Steer sales focus (e.g. focus trade lanes)
■ Support Sales in the customer acquisition / retention process, if needed
■ Assess tender opportunities and decide on participation (after conferring with Geo/Sales/Finance/Legal)
■ Assess and approve customer individual requirements deviating from product standards (price, service configuration)
■ Ensure processing of tenders (respective Product in the lead for own product), incl. coordination with other stakeholders (default; pure tender processing coordination might alternatively lie with Sales)
■ Define negotiation boundaries for Sales
■ Monitor customer implementation (via A/S BPM & CI and/or respective Branch Managers)
■ Monitor customer profitability after implementation
《Operations》
■ Provide binding product-related SOPs/quality standards and ensure adherence on lower organizational levels
■ Define operational performance KPIs and targets and ensure adherence on lower organizational levels, follow-up on deviations (within functional responsibility for operations) and continuously optimize operational performance
■ If branches disciplinary report directly to Product: Steer operations on a daily basis
《System enhancement 》
■ Identify IT-improvement/Digital solutions need in product-related technologies and systems
待遇面議