酷柏光學股份有限公司

1.客戶提供優質服務和支持，並以適當的方式處理客戶服務日常事務（所有訂單到交付流程）。 2.耐心/禮貌地回答電話詢問並透過電子郵件/電話及時/熱情地解決客戶的問題 3.回應並解決客戶/消費者的投訴 4.協助內部溝通：物流、業務部門、行銷部、財務等部門溝通協調，跟進日常訂單的相關問題 5.客戶需求管理 執行合約業務條款驗證流程，確保訂單真實性並與客戶協商任何偏差 推動需求和供應管理，包括與客戶和物流的訂單變更管理，以提高服務水準和準時交貨 6.根據客戶的具體需求提供增值服務解決方案，深入理解原因，提供可能超越客戶期望的更好解決方案 7.根據經理的要求支援並保存每月的團隊報告 8.數據分析支援升級問題並提出解決方案 9.團隊中的重大專案支援與實施職能 10.根據業務需求安排團隊或小組討論和會議。 11.團隊成員協調和合作，能夠在休假期間互相協助，並在需要時提供支持 12.支持與協助部部門經理任務以及願意成為關鍵團隊成員 13.能夠在部門分配後承擔額外的責任。

Job Summary CooperVision employees pride themselves on being proactive, innovative, flexible, and friendly. That’s a strong reflection of our corporate culture—and part of the reason CooperVision may be a great workplace for you. We are seeking an experienced FP&A Manager for Taiwan supporting the Business Controller in Taiwan and APAC Director FP&A, TW & HK. This role will play a key hands-on and critical role working closely with Commercial Team and cross functional collaboration in delivering the Financial. He / She will be responsible for performing financial analytics for the organization and forecasting our financial performance supporting business strategies. He / She will be responsible in the preparation of weekly Sales forecasts, quarterly forecasts, annual budgets and LRSP. He / she will also be involved in the demand planning / o9 process to support in building up the business R&O. This role will involve in analyzing actual results, providing insights, develop dynamic scenarios from risk and opportunities and offering recommendations in supporting management decision-making for the business. Essential Functions & Accountabilities •Responsible for Monthly actuals reporting, quarterly Forecast, annual Budget, and LRSP process with meaningful analysis and commentaries. •Provide detail and insightful analysis on revenue and gross margin by channel by product, OpEx, and operating income to support management in managing risk and opportunities, business review and decision making. •Partner and collaborate with Commercial Team in Revenue estimates to improve forecast accuracy. •Partner and collaborate with varies functional heads to manage OpEx spending and improve forecast accuracy. •Participate in S&OP meeting and collaborate with Commercial team in demand planning process. •Provide financial advice and preparation of business case to business projects, including but not limited to ERP upgrade, pricing, process optimization, etc. •Prepare quarterly sales and inventory return analysis based on company policy. •Train, coach and provide advice to other Finance/Accounting members and cross function team members on financial and business tools such as EPM, BI, etc. •Supporting and partnering with the APAC Director FP&A, TW & HK in generating analysis or reports or standardized reporting related to TW & HK. •Supporting and partnering with the APAC Director FP&A, TW & HK in delivering FP&A best practices amongst TW & HK •Any other duties or projects as assigned, and job descriptions may change according to organization needs.