美商浪橋科技股份有限公司_Splashtop Inc.

▲ About Splashtop Splashtop is a SaaS company offering industry-leading remote access/support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com or look for Splashtop in App Store / Google Play). ▲ Essential Responsibilities - Desktop administration includes system provisioning, software installation and troubleshooting. - Troubleshoots problems by analyzing root causes and evaluating solutions. - Provide Active Directory management assistance. - Server/data backup, verification. - Asset management includes procurement, tracking and e-waste. ▲ Knowledge/Skills - Microsoft 365 Suite - Linux/MacOS installation and administration - Virtualization (VMWare) - TCP/IP fundamentals - Helpdesk ticket flow ▲ Qualification - Bachelor's Degree or equivalent experience in Information Technology-related field. - Knowledge and experience working on computer hardware, software, and systems. - Strong work ethic with the ability to co-work on projects - Good organizational and planning skills - Ability to quickly debug and find solutions. - Hunger to take on new challenges and continue learning. - Team player - Complete task and deliver result in timely manner. - Able to work overtime when required. - Intermediate written/verbal communication ▲ Plus - CCNA certification - Microsoft certification - Change management concept - IaaS (AWS, Azure, GCP, etc)

▲ About Splashtop: Splashtop, the leading provider of remote desktop and device collaboration solutions, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com or look for Splashtop in App Store / Google Play). We are hiring a detail-oriented Customer Success Representative to handle all programmatic communications with Customers and help increase Customer Satisfaction. ▲Key responsibilities include, but are not limited to: 1. Become familiar with Splashtop's products to be able to understand both our solution set and how they fit our customer’s needs. 2. Assist customers to switch Splashtop subscription by matching their requirements with suitable Splashtop products and services. 3. Respond fast and well to existing customers’ inquiries (email, live chat, inbound call) in accordance with established SLA and KPI. 4. Handle Renewal Opportunities and keep upsell and cross-sell in mind to ensure high retention rate. 5. Maintain Accounts and data hygiene in Salesforce and in respective sales tools. 6. Follow-up with Customer Success cases with a well-defined cadence of outreach to make sure that no customer is being left behind. 7. Collect, triage, and track prospect/customer feedback and forward them to the right internal channels. 8. Help with Inbound leads in case of peak activity. 9. Be able to adapt to flexible work schedules, including morning shifts, night shifts, weekends, and national holidays (occasionally). ▲Basic Qualifications: 1. BA/BS Degree required (or equivalent 4 years University degree) 2. Perfect English mandatory (write, read, speak) 3. 1 year minimum of work in a high velocity B2B environment with responsibility for first line of communication to the Prospects/Customers 4. Computer proficiency – Ability to multi-task across tools and platforms (Outlook, Salesforce, etc…) without making mistakes 5. Attention to detail and being a logical thinker are paramount to being successful in this position. ▲Preferred Qualifications: 1. Basic technical understanding of related terminology: software, cloud services, operating systems, server, client 2. Experience in handling customer complaints and Account Management 3. MS Office

▲ 關於美商浪橋： 本公司為知名外商Splashtop台北研發中心，產品為使用先進影音串流技術進行：遠端桌面搖控，一對多視訊會議及行動裝置畫面鏡射等應用。我們的產品線橫跨多平台（Windows, macOS, iOS, Android, Linux），在科技界及教育界均有高知名度（請參考: www.splashtop.com. 在App store/Google Play/Chrome Web Store上請搜尋”Splashtop”）。 本公司的產品均有試用版，鼓勵有志加入者先試用並了解產品。 ▲本職缺工作內容： 1. 參與遠端桌面產品開發與架構設計 2. 與QA緊密合作以確保產品的高品質 3. 解決客戶線上產品使用問題 4. 對Windows的新功能進行分析了解, 並用新技術改良原本的實作方式。 ▲ 應徵條件： 1. 熟悉C++，有MFC與Windows視窗程式設計相關設計經驗． 2. 設計出的程式必須能在各Windows版本上運行，並有能力獨立偵錯． 3. 熟悉網路端程式設計包含TCP/IP, Socket, 及SSL等相關經驗． 4. 熟悉多線程程式設計(Multi-Thread) 5. 需與各國客戶/客服接觸，英文程度須有一定水準． 6. 能適應快節奏開發的軟體流程 7. 兩年經驗以上為佳 ▲ 加分條件： 1. 有video streaming相關經驗 2. 有影像處理基礎，有使用hardware encode/decode相關經驗 3. 有Git/SVN相關版本控制工具經驗 4. 有Linux/Mac相關應用程式設計經驗，可與其他產品開發人員討論程式架構