Expeditors_勁達物流股份有限公司

• Strengthen relationships with existing accounts. • Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact. • Understand customers’ business and strategy and our role with the customer. • Ensure customer satisfaction and follow up. • Communicate service issues to Department Managers/Supervisors. • Identify opportunities and grow business from existing house accounts. • Assist with collections when needed. • Manage client profiles and updates on the CRM • Build territory maps showing number of accounts located in each city • Fluent in EI systems and demos in order to provide technical updates to accounts • Share weekly schedule with all Departments to help coordinate and participate in joint account visits. • Turn major business opportunities and proposals over to Sales and operational issues to Ops. • Management of Business Reviews • Continually seek improvement in procedures and services to create more efficient and cost-effective operations. • Assume lead responsibility for the efficient delivery of all (branch) services. • Ensure that a functioning and agreed upon invoicing - payment process is in place.

• Ensure smooth and timely customs process flow • Ensure accurate and timely data entry into our operational system • Track and Trace Custom files and reporting • Ensure accurate and timely client billing • Understand all the elements of the export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations. • Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration • Assist with verification of customs declaration information and the submission of such to the customs authority • Ensure compliance at all times to regulations

* To review the shipper’s letter of instruction (SLI), shipping documents, and customer SOP for preparing HAWB and MAWB * To use workflow to process daily operation by monitoring freight receiving status * To issue billing invoice with correct rate based on the incoterm * To answer the general inquiries from customer and reply in a timely manner. * To input the required events code based on operational process standard. * To monitor the status of FDS billing invoice and make sure billing is issued within 5 days of COB

1) To handle daily operation and ensure all related details are entered correctly in system. 2) To track all incoming air import shipments and ensure that all documents are prepared prior to shipment arrival. 3) To active involvemnt with problem-solving of issues presented. 4) To review, acknowledge & follow up customers' SOP closely and develop good relations with customers. 5) To review and check our SP's quotations and ensure SP charges as per agreed quotation. 6) To check and issue invoices to customers and ensure the invoices are correct as per the agreement. 7) To proactive and understand customers' needs and provide a professional service

1) To process shipments per company policy and customer SOP 2) Ability to communicate with overseas branches as a team 3) To provide professional answers to customer inquiries in timely manner 4) To properly maintain system records 5) To assist other team members to achieve organizational goals 6) Ability to convey special requests to our service providers in order to fulfill customer SOP 7) Ability to check against service provider billing invoice

1) To process shipments per company policy and customer SOP 2) Ability to communicate with overseas branches as a team 3) To provide professional answers to customer inquiries in timely manner 4) To properly maintain system records 5) To assist other team members to achieve organizational goals 6) Ability to convey special requests to our service providers in order to fulfill customer SOP 7) Ability to check against service provider billing invoice

• Maintenance of system for orders and inventory management • Arrangement for all inbound and outbound shipments (Including: Confirm orders with customer, deliver the requests to vendor, collect all the required docs, coordinate for declaration, book for trucks…etc) • Communicate and coordinate both with customers and operation sites. (When customers have special instruction on shipment handling) • Seek for the improvement and optimization of process and service • SOP editing and updating • Irregularities handling and reporting • Conduct cycle count and inventory management • Provide the billing statement to customer with necessary warehousing reports • Complete assignments from team leaders timely and accurately • 倉儲系統操作 • 貨物之進、出倉安排 (包含: 與客戶確認訂單、與廠商溝通作業需要、彙整進出口文件，聯繫報關、運輸安排…等) • 與客戶和作業現場之溝通協調 (當客戶有特殊需求或是問題需協助) • 進出貨之流程改善與優化的推進 • SOP撰寫、執行與維護 • 進出貨之異常狀況處理 • 庫存管理與盤點執行 • 帳單開立與報表文件製作 • 主管交辦事項

•Manage an assigned territory and demonstrate extensive knowledge of potential customers and competitors in this area. •Timely data entry in our Customer Relationship Management tool Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources. •Participate in the creation of value-added solutions for customer's logistics needs, including supporting diagrams and cost-benefit calculations. •Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork.. When needed, support AR(accounts receivable) collection. •Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge. •Involvement in local trade groups, as directed by the District Sales Manager. •Take on additional assignments as required, supporting company needs.

*Ensure smooth and timely freight process flow. *Ensure accurate and timely data entry into our operational system. * Track and Trace Air Export Files and reporting. *Use Workboard on a daily basis. *Ensure arrival notices are communicated to overseas and customers. *Ensure accurate and timely client and vendors billing. *Meet compliance at all times to regulations internal and external in accordance with government regulations. *Understand department process flow, and looking for best practices to improve operational efficiency and productivity. *Meet KPI standards in accordance with Company’s procedures. *Overseas communications, timely responses to emails and requests (internal & external) *Escalation of problems to Management when necessary. *Meet company standards of 52 hours training per year per employee. *Complete mandatory training when required. *Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. *Take ownership on the tasks been assigned.

• Ensure smooth and timely freight process flow. • Ensure accurate and timely data entry into Expeditors Transportation system. • Use Work board on a daily basis. • Check vessel schedule, buying cost and selling rate. • Communicate ocean carriers for space and equipment availability. • Interact with our customers in arranging their international shipments, meeting customer service standards. • Communicate with suppliers (Trucking companies, terminal, W/H, customs broker.) • Meet compliance at all times to regulations internal and external in accordance with government regulations. • Understand ocean department process flow, and looking for best practices to improve operational efficiency and productivity. • Ensure all customers standard operating procedures in place and updated in the customer SOP. • Meet KPI standards in accordance with Company’s procedures. • Overseas communications, timely responses to emails and requests (internal & external) • Escalation of problems to Management when necessary. • Meet company standards of 52 hours and required training per year per employee. • Take ownership on the accounts assigned.

- Pull out data and report from system - Booking space to carriers per contract agreement. - Communicate with internal parties and external service provider - DG form preparation - ISF form preparation - Loading List preparation - Review data accuracy and amend. - Coordinate related information and provide demand forecast. - Review and maintain tracking report. - Apply duty draw back on customs website and data record. This onsite position needs to work with 2 multinational corporations that belong to Fortune 500. On site is a very important role that connects Expeditors and our customers. This is a very strategic position that the candidate can learn from both companies on their culture, operation, network and process.

Infrastructure and Technology • Tier 1 support for Infrastructure and Technology to branch users in mainly Taipei, but also Tai Chung and Kaohsiung • Support new location (office/warehouse), moves or renovation, Warehouse RF implementation, if any • IT system deployments from GEO/CHQ, GEO I&T collaborative initiative • Local 3rd Party Systems such as customs application, HR & payroll system • Telecom Infrastructure, Zoom/Teams Phone implementation and support • Hardware & software procurement • 24-hour incident response for critical case • Willing to work on public holiday and after office hours • Experience on supporting in Alcatel Lucent PBX system 基礎設施和技術 • 工作地點:台北，並協助桃園、新竹、台中和高雄的分公司用戶提供支援 • 支援新地點（辦公室/倉庫）、搬遷或翻新、倉庫射頻實施 • 配合總公司協作計畫的 IT 系統部署 • 配合處理第三方系統問題:例如海關申請. • 硬體和軟體採購 • 24 小時緊急事件回應 • 具電信基礎設施、通訊系統概念、協助電話系統故障處理 Acts as subject matter expert: • Disaster Recovery of systems • Policies and Procedures around IT – Cybersecurity, Network, Infrastructure • Continue learning and growth on I & T learning knowledge and technologies 擔任主題專家： • 協助系統災難復原 • 進行 IT 的政策和程序 – 網路安全、網路、基礎設施 • 學習和成長創科知識與技術 Monitors: • Systems downtime • Resource Utilization • Service Desk queues 監控： • 系統停機 • 資源利用率 • 客服平台問題處理

1) To perform data input, validation and filing. 2) To check billings from vendors and prepare payment to service provider. 3) Understands proper taxation to adjust the GUI. 4) To review and clean up BNP, Advance, Provison & Intercomapny account. 5) To hand queries from internal and external customers. 6) To assist & prepare cut-off for month-end closing. 7) To prepare audit schedules for quarterly reviews and year-end audit. 8) To take up additional tasks at required to meet department needs.

* To key-in the data, create the data file and collect & forward the commercial documents. * To handle incoming telephone calls. * Coordinate with carrier and customer to ensure the document accuracy for manifest. *Communicate and work with different origin offices to streamline shipment handling

• Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). • Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. • Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. • Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. • Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. • Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. • Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

1) To handle daily operation and ensure all related details are entered correctly in system. 2) To track all incoming air import shipments and ensure that all documents are prepared prior to shipment arrival. 3) To active involvemnt with problem-solving of issues presented. 4) To review, acknowledge & follow up customers' SOP closely and develop good relations with customers. 5) To review and check our SP's quotations and ensure SP charges as per agreed quotation. 6) To check and issue invoices to customers and ensure the invoices are correct as per the agreement. 7) To proactive and understand customers' needs and provide a professional service

• Ensure smooth and timely freight process flow • Ensure accurate and timely data entry into our operational system • Track and Trace Air Import files and reporting • Ensure accurate and timely client and Service Providers billing • Interact with our customers in arranging their international shipments, meeting customer service standards • Meet compliance at all times with internal and external regulations in accordance with government regulations • Understand department process flow, looking for best practices to improve operational efficiency and productivity • Ensure all customers standard operating procedures are in place and updated • Meet KPI standards in accordance with the Company’s procedure • Overseas communications, timely responses to emails and requests (internal and external) • To update customer inquiry timely and professionally • To participate in operational process enhancement initiative

• Manage weekly sales meetings, as directed by the District Sales Manager. • Organize sales events to drive existing and new customer engagement. • Ensure updated marketing materials are accessible to Sales team, and create customer-focused PowerPoint presentations in support of business development. • Manage company visitors and arrange meeting schedules with sales team. • Qualify sales leads utilizing reporting and analytics tools. • Utilize the Customer Relationship Management system to help manage and organize the District Sales team’s customer accounts, enable global engagement, and ensure data integrity measurements are met. • Coordinate bid response information as requested by the District Sales team or the Expeditors network. • Produce reporting on key metrics and manage monthly delivery of key reports to the District Sales Manager. • Support Sales with rate requests by liaising with the appropriate Product staff or Pricing Desk who prepare quotes, and following up to drive timely customer response. • Coordinate visitor management for the district and ensure the Sales team maximizes opportunities for scheduled meetings with visitors and customers. • Attend training & development sessions to understand the requirements of Sales, and communicate new internal information and tools to Sales, ensuring they are informed of new developments. • Take on additional assignments, as required, in support of company needs.

•Manage an assigned territory and demonstrate extensive knowledge of potential customers and competitors in this area. •Timely data entry in our Customer Relationship Management tool Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources. •Participate in the creation of value-added solutions for customer's logistics needs, including supporting diagrams and cost-benefit calculations. •Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork.. When needed, support AR(accounts receivable) collection. •Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge. •Involvement in local trade groups, as directed by the District Sales Manager. •Take on additional assignments as required, supporting company needs.

• Build a District Retention Program that includes coverage for all customers producing revenue in our District • Oversee strategic growth of LAM and CAM customers through regular business reviews • Assist Product Managers in developing Product level retention programs • Management of CAM’s & LAM’s • Facilitate monthly branch retention meeting • Develop and protect content driven business reviews that protect our core retention pillars: o Confirm we are experts o Align with Sales Strategy o Performance Metrics o Value Add; Joint initiatives and quantify savings/cost avoidance o Information which tells a story or prompts discussion (no data dumping) • Build and protect consistency in our branch and service offerings • Direct, drive and ensure that all new clients receive benefits from a formal transition • Measure and analyze Customer revenue trends and proactively communicate these trends • Drive consistency and usage of CRM through Product Mangers and Account Management Team • Ensure minimum call counts and reviews (Basic, Detailed, etc) are completed as per District goals • Coach and mentor direct reports to develop them professionally and personally • Ensure incremental improvements are made on building stronger customer relationships • Grow our revenue across multiple products and geographies