美商科磊股份有限公司台灣分公司_KLA Taiwan

The Installation Engineer job is high profile and exciting opportunity for adventurous souls! Works under minimal direction from Management. Completes documented procedures and exercises judgment within defined procedures. Recommends changes to existing process and procedures. Primary responsibility is to strive for predictable Cycle Times and Warranty Starts for new tools installed and upgraded at our customer sites. Includes activities associated with setup, alignment, calibration, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment. Represents the company to the customer and assumes accountability for customer satisfaction with all installation/upgrade-associated activities. Assures operational quality of system equipment. Works directly with KLA regions and customers to verify new tool performance and transfer tool responsibility. Seeks warranty sign-off on newly installed tools Roles and Responsibilities • Installation of new tools in the field. Follows all procedures and provides a consistent result within specified cycle times. Achieves a predictable warranty start. • Evaluates, analyzes, diagnoses and fixes technical equipment problems related to installation. Can repair issues using standard procedures or innovate to resolve system problems which can have multiple causes. • Solving problems and repairs of sophisticated system level problems are based on Installation Engineer's technical knowledge and training. Installation Engineers seek help from Staff Engineers and Management when problems occur that may exceed knowledge, education and training. • Prepares field service reports and daily passdown on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report • Hold pre-installation meetings with the customer to scope customer unique requirements then create plans of action to measure and satisfy the unique needs. Execute plans of action and validate deliverables with the customer. • Meet with customer to facilitate warranty signoff after the activity is complete. • Acquires all vital international travel documents and manages their personal lives to be ready for domestic and occasional international travel. • Handles personal finances to prevent disruption to scheduled activities - even when traveling for extended periods. • Travels domestically and internationally by commercial transportation to customer sites. • Assists other engineers as necessary. Provides mentorship and technical assistance at customer sites. Can develop basic POAs. Provides phone and on-site support for junior engineers *Note: Only applications with *English resume* will be considered. *Please also apply through KLA Career page: https://careers.kla.com/

【Job Description】 The Installation Engineer job is high profile and exciting opportunity for adventurous souls! Works under minimal direction from Management. Completes documented procedures and exercises judgment within defined procedures. Recommends changes to existing process and procedures. Primary responsibility is to strive for predictable Cycle Times and Warranty Starts for new tools installed and upgraded at our customer sites. Includes activities associated with setup, alignment, calibration, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment. Represents the company to the customer and assumes accountability for customer satisfaction with all installation/upgrade-associated activities. Assures operational quality of system equipment. Works directly with KLA regions and customers to verify new tool performance and transfer tool responsibility. Seeks warranty sign-off on newly installed tools 1. Installation of new tools in the field. Follows all procedures and provides a consistent result within specified cycle times. Achieves a predictable warranty start. 2. Evaluates, analyzes, diagnoses and fixes technical equipment problems related to installation. Can repair issues using standard procedures or innovate to resolve system problems which can have multiple causes. 3. Solving problems and repairs of sophisticated system level problems are based on Installation Engineer's technical knowledge and training. Installation Engineers seek help from Staff Engineers and Management when problems occur that may exceed knowledge, education and training. 4. Prepares field service reports and daily passdown on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report 5. Hold pre-installation meetings with the customer to scope customer unique requirements then create plans of action to measure and satisfy the unique needs. Execute plans of action and validate deliverables with the customer. 6. Meet with customer to facilitate warranty signoff after the activity is complete. 7. Acquires all vital international travel documents and manages their personal lives to be ready for domestic and occasional international travel. 8. Handles personal finances to prevent disruption to scheduled activities - even when traveling for extended periods. 9. Travels domestically and internationally by commercial transportation to customer sites. 10. Assists other engineers as necessary. Provides mentorship and technical assistance at customer sites. Can develop basic POAs. Provides phone and on-site support for junior engineers *Note: Only applications with *English resume* will be considered.

The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects. *Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/zh-TW/Taiwan/job/Hsinchu-Taiwan/Customer-Service-Engineer-Hsinchu_2102329

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects. *Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/zh-TW/Taiwan/job/Hsinchu-Taiwan/Customer-Service-Engineer-Hsinchu_2102329

KLA Corporation, a leading provider of process control and yield management solutions, partners with customers around the world to develop state-of-the-art inspection and metrology technologies. These technologies serve the semiconductor, data storage, LED, and other related nanoelectronics industries. With a portfolio of industry-standard products and a team of world-class engineers and scientists, the company has created superior solutions for its customers for more than 35 years. Headquartered in Milpitas, Calif., KLA has dedicated customer operations and service centers around the world. Additional information may be found at www.kla.com. 1. Supporting wafer inspection products, including projects related to product adoption, product penetration, new product characterization, customer demonstrations and head-to-head (H2H) activities at customer facilities. 2. Responsible for generating best known method documents and other training material and transferring product knowledge to worldwide Field Applications team. 3. Work with customers to publish papers at industry symposiums or in technical journals. 4. Work closely with many organizations including engineering, sales and marketing within KLA and with customer engineers outside KLA. 5. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors 6. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results 7. Acts independently to determine methods and procedures on new or special assignments 8. Drive product adoption at customer site 9. Support HQ and local Business Unit to achieve their business goals Important Skills: • Be a driver • Successful with multiple cultures environment • Leadership competencies: successful execution of projects • Excellent presentation and communication skills • Handle multiple projects in parallel • Excellent problem solving skills • Use of professional concepts and company objectives in creative and effective ways • Understanding of how to use statistics to derive meaningful results • Have creative and out of box thinking approach to deal with customer challenges Note: Only applications with *English resume* will be considered. Please also apply through KLA Career page: https://careers.kla.com/

KLA Corporation, a leading provider of process control and yield management solutions, partners with customers around the world to develop state-of-the-art inspection and metrology technologies. These technologies serve the semiconductor, data storage, LED, and other related nanoelectronics industries. With a portfolio of industry-standard products and a team of world-class engineers and scientists, the company has created superior solutions for its customers for more than 35 years. Headquartered in Milpitas, Calif., KLA has dedicated customer operations and service centers around the world. Additional information may be found at www.kla.com. -Supporting wafer inspection products, including projects related to product adoption, product penetration, new product characterization, customer demonstrations and head-to-head (H2H) activities at customer facilities. -Responsible for generating best known method documents and other training material and transferring product knowledge to worldwide Field Applications team. -Work with customers to publish papers at industry symposiums or in technical journals. -Work closely with many organizations including engineering, sales and marketing within KLA and with customer engineers outside KLA. -Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors -Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results -Acts independently to determine methods and procedures on new or special assignments -Drive product adoption at customer site -Support HQ and local Business Unit to achieve their business goals Important Skills: • Be a driver • Successful with multiple cultures environment • Leadership competencies: successful execution of projects • Excellent presentation and communication skills • Handle multiple projects in parallel • Excellent problem solving skills • Use of professional concepts and company objectives in creative and effective ways • Understanding of how to use statistics to derive meaningful results

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ Group/Division With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA's Global Products Group (GPG), which is responsible for creating all of KLA’s metrology and inspection products, is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers. Roles and Responsibilities: Work closely with division different organizations including engineering, sales and marketing within KLA and with customer engineers outside KLA and provide high level applications support of complex measurement solutions. Customer support: - Manage in-house customer demonstrations and head-to-head (H2H) activities at customer sites. Conduct new tool demonstrations to showcase tool performance and develop use cases to help drive tool sales. - Design experiments to characterize tool/subcomponent performance, demonstrate product value in alpha testing, beta testing and pilot tool support in the ramp phase, thereby enabling product penetration/adoption at customer facilities at customer's site. - Develop recipes to handle complex images and design patterns - Provide escalation support to onsite field service engineer; leading and coordinating remote/local troubleshooting Product development: - Characterize next generation state-of-the art Anchor products. - Design test plans, collect and analyze data, publish results and recommendations in the form of applications notes, best known methods. - Form training materials and transfer new production knowledge and application capabilities to worldwide apps support team. - Work closely with division and engineering team and be creative to develop software offline tools for data analysis, feature development. - Travel (>50%) is required.

KLA Corporation, a leading provider of process control and yield management solutions, partners with customers around the world to develop state-of-the-art inspection and metrology technologies. These technologies serve the semiconductor, data storage, LED, and other related nanoelectronics industries. With a portfolio of industry-standard products and a team of world-class engineers and scientists, the company has created superior solutions for its customers for more than 35 years. Headquartered in Milpitas, Calif., KLA has dedicated customer operations and service centers around the world. Additional information may be found at www.kla.com. 1. Supporting wafer inspection products, including projects related to product adoption, product penetration, new product characterization, customer demonstrations and head-to-head (H2H) activities at customer facilities. 2. Responsible for generating best known method documents and other training material and transferring product knowledge to worldwide Field Applications team. 3. Work with customers to publish papers at industry symposiums or in technical journals. 4. Work closely with many organizations including engineering, sales and marketing within KLA and with customer engineers outside KLA. 5. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors 6. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results 7. Acts independently to determine methods and procedures on new or special assignments 8. Drive product adoption at customer site 9. Support HQ and local Business Unit to achieve their business goals Important Skills: • Be a driver • Successful with multiple cultures environment • Leadership competencies: successful execution of projects • Excellent presentation and communication skills • Handle multiple projects in parallel • Excellent problem solving skills • Use of professional concepts and company objectives in creative and effective ways • Understanding of how to use statistics to derive meaningful results • Have creative and out of box thinking approach to deal with customer challenges Note: Only applications with *English resume* will be considered. Please also apply through KLA Career page: https://careers.kla.com/

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. Roles and Responsibilities A. Facilities Operations and Management • Lead the planning, be hands-on construction supervision and maintenance of facilities, equipment, and buildings. • Design and lifecycle management of all facilities and equipment. • Develop and maintain workspace (clean room, lab & offices) that builds a work environment enabling collaboration, innovation, productivity, and destination of choice. • Ensure high level of service for transportation, pantry, and other services. • Lead all aspects of building space allocation and layout, communication services and facilities expansion. • Lead Taiwan office access and security control in partnership with Asia Regional Security lead. • Ensure all facilities meet established environmental and safety control requirements in partnership with Asia EHS team. • Collaborate with the business continuity team on disaster preparedness policies and procedures. • Manage the portfolio KPIs, space utilization rate and budget spend. • Lead and implement Integrated Facility Management outsourced for Taiwan. B. Space Planning and Projects • Develop space roadmaps for cleanroom, lab, and offices to meet business needs. • Lead site planning and design for new building construction, remodels, cleanroom, and lab installs, capacity planning, space planning, and engineering. • Develop and manage budget/timeline for projects. C. Real Estate Management • Drive proactive planning and management of the Taiwan real estate portfolio and leases. • Manage the site selection, negotiate, and execute lease agreements. D. Vendor Management • Lead oversight of the performance of service providers, contractors, vendors, and suppliers. • Partner with Indirect Procurement to select and manage vendors for construction and operations based on procurement guidelines and standards. E. Data Analytics • Compile market data, forecast, budget, and other analysis to support real estate investment opportunities. • Create and benchmark industrial peers’ key operational and service levels KPIs. *Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/Taiwan/job/Hsinchu-Taiwan/Facilities-Engineer_2427329

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ - Perform preventative maintenance service in customer site - Perform customer site troubleshooting to assist Customer Service Engineer - Serve as customer contact on Technical and Service-related matter and escalate to CSE if needed - Provide service support on urgent case - Be services front line for understanding customer issue and transferring them to the CSE/CSM - Responsible for daily data collection and basic recovery - Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues - Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved - Responsible for new tool move in Tasks, including un-crate/Tooling organizing/ Parts move in and out/ PIP 6S check

[此為身心障礙招募專區，非領有身心障礙手冊之求職者請避免投遞本職缺] KLA以多元包容(Inclusion & Diversity)之企業價值，致力於營造包容的工作環境，支持性別(LGBTQ+)、種族、國籍、世代或身障等之多元及平等，鼓勵並支持領有身心障礙手冊、新住民等身分之求職者投遞履歷。 Roles and Responsibilities • 此為身心障礙人才招募專區，歡迎投遞履歷，我們將依據您的專長及興趣進行職缺媒合。 • 不限身障類別及程度，但需持有身心障礙手冊或證明。

[此為身心障礙招募專區，非領有身心障礙手冊之求職者請避免投遞本職缺] KLA以多元包容(Inclusion & Diversity)之企業價值，致力於營造包容的工作環境，支持性別(LGBTQ+)、種族、國籍、世代或身障等之多元及平等，鼓勵並支持領有身心障礙手冊、新住民等身分之求職者投遞履歷。 Roles and Responsibilities • 設備日常維護及保養，確保機台的運作及表現狀態。 • 藉由良好的溝通協調，於客戶端評估、分析、診斷和排除機械相關之技術問題，並最小化設備停機時間。 • 撰寫現場服務報告(Field service report)，針對重覆發生的問題提出解決方案以建立標準作業流程(SOP)。 • 積極與客戶建立合作互信的關係，以提高客戶滿意度。 • 制定和處理退貨授(RMA)流程，確保退貨、換貨與維修流程之迅速及完善。 • 針對重大問題提出準確的問題陳述，並遵循內部流程將問題反映至技術支援團隊(Technical support team)。 Working Environment • 於客戶端工作時，須穿著無塵服(包含手套、腳套、口罩、頭套)，於無塵室進行長時間作業(3-4小時或以上)，包含久站、中程距離移動(10-15分鐘步行)。 • 須操作電腦、半導體檢測量測機台以及相關機械設備。 • 須搬運半導體設備相關零組件，視零件大小及重量，可使用搬運工具或進行夥同作業。 • 工作環境具無塵室機台運作聲音(約55-65分貝)。

[此為身心障礙招募專區，非領有身心障礙手冊之求職者請避免投遞本職缺] KLA以多元包容(Inclusion & Diversity)之企業價值，致力於營造包容的工作環境，支持性別(LGBTQ+)、種族、國籍、世代或身障等之多元及平等，鼓勵並支持領有身心障礙手冊、新住民等身分之求職者投遞履歷。 Roles and Responsibilities • 提供KLA產品的技術應用支援服務，協助客戶解決機台應用相關問題，以提升客戶滿意度。 • 負責機台之驗收測試、參數(recipe)設置、客戶端應用培訓、專案執行以及銷售前活動(Pre-sales activities)。 • 積極與客戶建立合作互信的關係，協助業務部門評估機台的潛在應用以及下一世代機台的開發。 • 針對複雜的應用問題提出準確的問題陳述，透過與Product division的密切合作，提出完整的解決方案並最大程度地提升其效益。 • 撰寫BKM(Best-Known Method)並發表技術文件。 Working Environment • 於客戶端工作時，須穿著無塵服(包含手套、腳套、口罩、頭套)，於無塵室進行長時間作業(3-4小時或以上)，包含久站、中程距離移動(10-15分鐘步行)。 • 須操作電腦、半導體檢測量測機台以及相關機械設備。 • 工作環境具無塵室機台運作聲音(約55-65分貝)。

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ The instructor will be responsible to engage in training and development activities with senior instructors, product engineers, manufacturing engineers and PSO team members. The instructor has to master the technical know-how of the assigned tools, develop training material, build training plans, validate service documentation/procedures and deliver well-managed training to field engineers. This includes using new technology like augmented reality to develop and deliver training. Responsibilities include: • Develop technical training on service, maintenance, installation, repair, and troubleshooting. • Deliver high-quality service training to field service engineers, technical support engineers, install engineers and external customers. • Participate in tool building, manufacturing, field support, upgrades, installs, and other technical activities to master the technical know-how on the assigned product. • Maintain a high level of technical skills and stay up to date on new product changes and updates. • Independently conduct and lead the review meetings and discussions with subject matter experts to define milestones, deliverables, and training plans. • Lead the assigned training projects; conduct reviews with stakeholders; provide regular updates to the stakeholders and functional groups; assess risks and actions; assesses efforts, time and resource requirements; maintains action trackers and project documentation. • Review engineering documentation, procedures, and specifications. • • Capture technical information into training documents. Develop well-organized training content and videos most appropriate to the target audience and create appropriate certification plans. • Learn and use new software and tools to develop high-quality videos, remote training, web-based modules, augment reality models and simulations to deliver highly engaging learning experiences. • Fully maintain the assigned tools or equipment in the best possible conditions all the time. Performs regular health checks, preventive and corrective maintenance and upgrades. • Follow and apply standard training design and development best practices, formats and templates. • Review and validate service procedures on the tool. Assess the need to update documentation. • Monitors the errors, mistakes, changes requested. Provide corrective feedback to technical writers and drive implementation of the changes in the documentation quickly. • Able to support afternoon/evening shift training schedule. • Business travel requirement ~ 25%

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ Responsibilities include: •Develop and deliver application training for Laser Scanning Patterned Wafer Defect Inspection System •Use the combination of product application knowledge and training skills together to deliver high quality application training to KLA field service engineers, technical support engineers, and install engineers and external customers either in KLA Training center or at customer fab. •Maintain a high level of Apps knowledge and stay up to date on new product changes and field issue by working closely with Division, PSO and also supporting field escalation when necessary. •Lead the assigned training projects; conduct reviews with stakeholders; provide regular updates to the stakeholders and functional groups; assess risks and actions; assesses efforts, time and resource requirements; maintains action trackers and project documentation. •Independently conduct and lead the review meetings and discussions with subject matter experts to define milestones, deliverables, and training plans •Review Division application documentation, BKM, and specifications. Capture technical information into training documents. Develop well-organized training content and videos most appropriate to the target audience and create appropriate certification plans. •Learn and support basic technical hardware training which include topic such as System Theory of Operation, Sub system dependencies, User interface familiarization and System test/verification. •Learn and use new software and tools to develop high-quality training videos, remote training, web based modules, augment reality models and simulations to deliver highly engaging learning experiences. •Follow and apply standard training design and development best practices, formats and templates.

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ Group/Division With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA's Global Products Group (GPG), which is responsible for creating all of KLA’s metrology and inspection products, is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers. Roles and Responsibilities: •Configure and support KLA software applications in semiconductor manufacturing in close collaboration with customer engineering, and KLA engineering and marketing teams. •Have certain semiconductor manufacturing knowledge, be able to respond promptly to customer requests and provide necessary support. •Can possess good communication skills and be able to understand customer needs, address their concerns appropriately •Be able to independently configure and support Anchor software applications with minimal supervision. Have a good understanding of our software functionalities and be able to solve issues using our applications effectively. •Be able to understand the existing recipes, tune recipes to address production issues under the supervision of more senior engineers and comprehend the methods for applying hot fixes to urgent cases. •Be able to identify and troubleshoot common problems efficiently. •Have a basic understanding of the underlying systems. •Provide escalation support to onsite field service engineer and coordinate remote/local troubleshooting. •Be able to provide basic training and prepare SOP to customers.

You will be required to provide both remote and onsite support for all client service-related issues. A solid understanding and knowledge of network, server, software, troubleshooting, and teamwork are essential. • Provide end-user support and troubleshoot hardware problems with desktops, laptops, and other computer peripherals, as well as desktop applications. • Troubleshoot IT infrastructure issues, including conference rooms, office wired/wireless networks, and printers, ensuring IT equipment remains functional. • Handle IT stationary procurement, computer purchases, and new computer setups. • Provide IT support for company events. • Assist with IT infrastructure tasks through remote hands. • Support IT administration tasks such as maintaining IT-related fixed asset accuracy, mobile phones, telecom, and copiers management. • Possess good knowledge of popular operating systems and software applications, including MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN, and others.