精益科技股份有限公司

- AWS 雲端基礎設施維運及管理 - 包括但不限於 VPC、EC2、RDS、S3 等 AWS 基礎設施維護管理 - AWS 雲端服務監控並即時處理網路及雲端基礎設施異常 - 定期更新 TLS 憑證並確保網路資訊安全 - Java Web Service 維運及管理 - 協助新客戶導入或現有客戶設定變更 - 定期與法國當地客服人員或合作商開會，收集客戶及合作商反映的問題和需求 - 日誌監控並即時處理 Web Service 異常 - 協助部署及更新 Web Service - 妥善保管營運需要的憑證、密鑰和管理帳號 - 處理法國當地維運相關事務 - 協助處理付費訂閱客戶的帳務異常 - 維護目前已整合的法國本地第三方服務 - 與台灣研發團隊進行協作 - 即時彙報目前維運上遇到的問題及需要協助的部分 - 整理客戶或合作商提出的問題及新需求給研發團隊進行開發

Responsibilities: 1. Develop and oversee the creation of compelling content across multiple platforms including websites, videos, social media, and more, aimed at engaging and attracting our target audience. 2. Collaborate closely with designers and product managers to ensure all content aligns with brand objectives and resonates effectively with our audience's needs. 3. Plan and execute impactful events that enhance brand visibility and foster relationships with key stakeholders. 4. Establish robust analytics processes in partnership with the sales team to track, measure, and optimize marketing campaigns and initiatives. 5. Continuously analyze data to assess the effectiveness of marketing strategies and provide insights to enhance ROI. 6. Stay updated with industry trends and best practices to maintain our competitive edge in the market. Requirements: • Excellent communicator and creative thinker • Exceptional writing and editing skills • Excellent organizational skills to work independently

Responsibilities: 1. Customer Engagement and Support: * Respond promptly and professionally to inbound inquiries via multiple channels and platforms. * Understand customer needs, address their questions, and provide relevant information about our products or services. * Engage with potential customers, build rapport, and guide them through the enrollment process. * Identify and assess customer requirements, and effectively communicate the value proposition of our offerings. 2. Lead Qualification and Management: * Qualify leads based on predetermined criteria through effective questioning and active listening. * Conduct initial screenings to determine potential customers' level of interest and their fit with our products or services. * Accurately record and document customer interactions, inquiries, and feedback in the CRM system. * Collaborate with the enrollment team to hand off qualified leads for further nurturing and conversion. 3. Product Knowledge and Market Awareness: * Acquire in-depth knowledge of our products, services, and industry trends to provide accurate and comprehensive information to customers. * Work closely with the enrollment team to share relevant information, coordinate efforts, and support revenue-generating activities. 4. Performance Tracking and Reporting: * Track and report key performance metrics, such as response time, lead qualification rates, and conversion rates, to monitor and improve performance. * Provide regular updates on customer trends, challenges, and opportunities to inform marketing and enrollment strategies. Requirements: * Excellent communication skills, both written and verbal, with a strong ability to engage and build relationships with potential customers. * Experience in sales, marketing or entrepreneurship or an interest in learning more about these areas * Active listening skills to understand customer needs and tailor responses accordingly. * Strong problem-solving skills and the ability to think on your feet. * Familiarity with CRM and other relevant tools. * Strong attention to detail and organizational skills. * Flexibility and adaptability to meet changing business needs. * A positive and customer-focused attitude.