英商歐諾時股份有限公司台灣分公司

Role Purpose: The role of Operations Supervisor is to support the day-to-day warehouse operations as well as manage KPI & review outsourced operational policies, standards and procedures including the implementation of warehousing solutions, in accordance to business and customers’ needs. He/She is also responsible for managing business resources, including manpower, internal assets and external vendors. To drive excellent service through development and motivation of 3PLs, i.e. warehouse service providers to continually improve processes and performance to support achievement of strategic objectives in respect of service, quality and cost. Practical and systematic, responsible for monitoring and improving performance, governance and compliance accordance to RS and regulatory quality and safety standards. Responsibilities: • Perform 3PLs warehousing tasks to ensure compliance, KPI fulfilment and alignment with customer requirements and contractual obligations. • Coordinate with RS stakeholder and customs broker to complete the local license/permit for supporting import and export operation. • Coordinate 3PL budget analysis and meet OPEX. Review changes in compliance, tariffs, rates, costs or quotations requirements to manage impact on operations. • Manage operational cost effectiveness to meet allocated budget, including packaging materials • Maintain relationships with warehouse operators, carriers, freight-forwarders and port authorities to provide competitive logistics solutions to customers. • Improve logistics performance, lead continuous improvements (CI) initiatives to drive performance excellence. • Develop outsourced logistics quality management systems and measures using quality management knowledge to enhance quality standards. • Develop, plan and facilitate stock-taking activities, i.e. cycle-counting and/or wall-to-wall counting. • Perform Business Continuous Improvement Activities: • Formulate business process solutions to innovate current business processes. • Analyse business process improvements through workflow analysis methods and data insights to support system development throughout project lifecycle • Analyse and conduct risks assessment associated with different approaches of process changes • Organise sustainability activities by using processes that are non-polluting, energy and resource-saving, economically-efficient and safe for works, communities and consumers • Manage Warehouse Environment, Health & Safety activites to ensure team’s compliance to requirements • Assist in generating LTA investigation reports and drive generating Near Miss reports. • Facilitate E,H&S solutioning discussions around suggestions to improve existing processes • Perform health and safety risk assessment, hazards idenfication and implement preventive/corrective measures to mitigate risks at ALARP level (As-Low-As-Reasonable-Praticable) • Responsible to manage and execute warehouse Business Contingency Plan (BCP) and allocate resources to manage order fulfilment during crisis • Leverage on data analytics to build insights on technology usage Candidate requirements: • At least college graduate and diploma in logistics, international trade or supply chain management preferred. • At least 3 years practitioner working experience in warehouse and logistics operations environment. • Experience and/or knowledge on customs clearance operation and management • Strong interpersonal and communication skills. • Ability to review processes for the purpose of developing and implementing plans for process changes in the support of continuous improvement initiatives. • Strong Health and Safety knowledge and awareness • Good spoken and written English, Mandarin is preferred. • Proficient with using computers, and MS Office Word and Excel and basic SAP.

Role Purpose To optimise sales income from assigned territory and become the first point of contact for customers to address all their purchasing and service requirements. The primary focus is on building effective relationships within account portfolio of high opportunity accounts to gain a clear understanding of current and future needs and drive significant incremental sales. Responsibilities • Proactively visit target customers to explore new business opportunities and perform upselling activities to achieve sales targets. • To drive significant sales growth within assigned territory through effective and long-term customer relationships to position RS as a preferred supplier. • Identify customer needs and collaborate with multi-functional teams to integrate relevant value-added services profitably into business operations. • Maintain timely customer records, CRM data and sales reporting data to enable accurate analysis of business trends and KPMs, and to maximize marketing campaign outcomes. • Use financial and customer data to analyse and drive compliance to preferential terms / service level contracts and ensure profitability. • Liaise effectively across functions to ensure high customer satisfaction and raise Net Promoter Score (NPS). • Participate in product training, marketing campaigns, and continuous improvement projects. • Comply with all company policies and requirements, and complete any other duties or tasks from the company to achieve corporate and business objectives. How I make a difference in this role You will make a difference by building effective relationships with customers to understand their needs, driving significant sales growth, and providing tailored solutions that enhance customer satisfaction and loyalty. Your proactive approach and collaboration with internal teams ensure exceptional service and contribute to achieving sales targets and business objectives. Candidate Requirements Essential Skills & Experience • Over 3 years’ experience in Account Management or Business Development and proven track record in industrial sales, preferably in Industry / MRO / Electronics. • Ability to exceed KPIs and deadlines, work under pressure, and take accountability and initiative. • Effective negotiator and influencer with outstanding written and verbal communication skills. • Strong interpersonal skills for forming and maintaining positive relationships at all levels. • Understanding of procurement strategies within a business environment and able to articulate value solutions to deliver a great customer experience. • Results driven, with focus on profit margin. • Financial and business awareness with good analytical skills. • Strong planning, prioritization, and time management skills. • Desire to continuously learn and develop. • Collaborative, respects others, and values different opinions and perspectives. • Knowledge of SAP and Microsoft packages. Desirable Skills & Experience • Knowledge in e-commerce business. • Experience working in a Matrix organization. • Project management and Automation & Control experience is an advantage.

Role Purpose To optimise sales income from assigned territory and become the first point of contact for customers to address all their purchasing and service requirements. The primary focus is on building effective relationships within account portfolio of high opportunity accounts to gain a clear understanding of current and future needs and drive significant incremental sales. Responsibilities • Proactively visit target customers to explore new business opportunities and perform upselling activities to achieve sales targets. • To drive significant sales growth within assigned territory through effective and long-term customer relationships to position RS as a preferred supplier. • Identify customer needs and collaborate with multi-functional teams to integrate relevant value-added services profitably into business operations. • Maintain timely customer records, CRM data and sales reporting data to enable accurate analysis of business trends and KPMs, and to maximize marketing campaign outcomes. • Use financial and customer data to analyse and drive compliance to preferential terms / service level contracts and ensure profitability. • Liaise effectively across functions to ensure high customer satisfaction and raise Net Promoter Score (NPS). • Participate in product training, marketing campaigns, and continuous improvement projects. • Comply with all company policies and requirements, and complete any other duties or tasks from the company to achieve corporate and business objectives. How I make a difference in this role You will make a difference by building effective relationships with customers to understand their needs, driving significant sales growth, and providing tailored solutions that enhance customer satisfaction and loyalty. Your proactive approach and collaboration with internal teams ensure exceptional service and contribute to achieving sales targets and business objectives. Candidate Requirements Essential Skills & Experience • Over 3 years’ experience in Account Management or Business Development and proven track record in industrial sales, preferably in Industry / MRO / Electronics. • Ability to exceed KPIs and deadlines, work under pressure, and take accountability and initiative. • Effective negotiator and influencer with outstanding written and verbal communication skills. • Strong interpersonal skills for forming and maintaining positive relationships at all levels. • Understanding of procurement strategies within a business environment and able to articulate value solutions to deliver a great customer experience. • Results driven, with focus on profit margin. • Financial and business awareness with good analytical skills. • Strong planning, prioritization, and time management skills. • Desire to continuously learn and develop. • Collaborative, respects others, and values different opinions and perspectives. • Knowledge of SAP and Microsoft packages. Desirable Skills & Experience • Knowledge in e-commerce business. • Experience working in a Matrix organization. • Project management and Automation & Control experience is an advantage.

Role Purpose: The role is responsible for providing product application solution, offering professional product technical support to customer and conveying RS value propositions. In the meantime, proactively support sales teams to secure the business. The role focuses on ensuring a positive end-to-end customer experience to establish high engagement and satisfaction. What you'll be doing: Provide technical support to customers by answering technical questions, providing product knowledge, and suggesting alternative products, etc. Quickly understand customers’ application and able to identify sales opportunity to promote RS products. Contribute to sales targets by working closely with sales and performing high level of value-added activities set out by the business. Work with sales team to conduct the BOM conversion from customer side. Conduct product / application training to sales force. Providing effortless customer experience by proactively recommending changes to RS product information, alternatives and solutions. Technical advisor and subject matter experts for customers on product enquiries, technical troubleshooting. Deliver exceptional customer service via all channels (phone and emails) with the goal of ensuring that customer’s products or technical enquiry are met while maintaining service level agreements in a professional and courteous manner. Other tasks assigned by line manager or the company. How you make a difference in this role? You will provide seamless technical support and expert product knowledge to customers, ensuring a positive end-to-end experience that drives customer satisfaction and engagement. Your proactive approach in identifying sales opportunities and supporting both pre-sales and post-sales activities contributes significantly to achieving company targets and fostering long-term customer relationships. About you: Essential Skills & Experience Minimum 3 years of experience in industrial or electronic components products as an engineer or technical support. Experience with MRO product such as Tools, Test & Measurement Equipment and Automation Controls. Strong knowledge of electricity. Ability to work independently, under pressure and multitask. Ability to communicate effectively with customers to meet their requirements and deepen engagement. Attention to detail with a passion for investigating and resolving problems. Ability to prioritize and balance workload while maintaining professionalism. Excellent selling, negotiation, and interpersonal skills. Strong passion for telesales with a results-driven mindset, preferably with a proven track record. Comfortable handling escalations directly with customers. Fast learner and strong team player. Ability to create an empowered and engaged culture and apply successful techniques to nurture talent. Familiar with SAP and Microsoft Office. Desirable Skills & Experience Work in a complex and dynamic environment. Knowledge of e-commerce business.