壯生醫療器材股份有限公司

Documents business critical issues in Customer/Commercial Quality and tracks regulatory changes. Applies in-depth knowledge of Customer/Commercial Quality and surfaces policies that may impact organizational objectives. Conducts routine collection and dissemination of feedback to ensure continuous improvement of the quality management system. Completes processes to ensure internal organization's alignment with overall quality priorities. Implements formal escalation processes to surface issues of product quality, regulatory compliance, and quality systems. Analyzes complex research and data related to regulatory changes, external trends, and strategy. Contributes to customer handling complaint process, and establishes and maintains Quality System Elements. Coaches more junior colleagues in techniques, processes, and responsibilities.​ Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team. The main responsibilities are as following in accordance with execution of the Quality Management Systems and compliance, which involve change control, repack/relabel tracking, complaint handling, and reporting serious adverse events. 1. Support the implementation and maintenance of the Quality System to ensure awareness and continuous education across the local organization. 2. Coordinate with stakeholders, establish and drive the execution of corrective and preventive actions, ensuring the timely closure of CAPA actions, including those involving 3PL DC. 3. Consolidate and track quality compliance metrics, identify and analyze gaps with targets, recommend initiatives for continuous improvement of quality performance, and enforce compliance. 4. Serve as a subject matter expert and provide training to the country on the quality system, auditing behaviors, complaint vigilance, and process improvement methodologies, techniques, tools, and language to enhance processes and improve business results. 5. Drive the execution of complaint vigilance and pharmacovigilance in the country, ensuring the timely closure of product-related complaint cases and Adverse Event reporting. 6. Ensure the material & product control within DC, including stop shipmen, return goods, inbound discrepancy and stop shipmen 7. Partner with Commercial business partners and key stakeholders to deliver on-time NPI, A&D, and/or POLO to enable high quality and innovative products / disruptive solution into the market that drive growth. 8. Supplier Audit program and ensure inspection readiness and provide strategic focus for quality and compliance by working with appropriate functional areas to identify continuous improvement opportunities 9. Undertake project assignments from the line manager.

Responsibilities: >Customer Focus to enable the business growth: Identify and prioritize customer centric end to end supply chain solutions. Ensure end to end supply chain processes are supporting customer and business needs to enable the business growth Monitor supply chain performance goals (OTIF-D). Initiate and lead corrective / improvement actions. Partner with cross functional team on new products introduction and product life cycle management. Deploy the warehouse and distribution technology to improve the operation efficiency Engage in the network study and capacity exercise Manage supplier relationship and achieve associated performances Contract management without any gap and interruption Distribution week for recognition and reflection >Compliance adherence: Complying to market regulations and JNJ quality requirements and fully accommodate internal & external audit with minimal findings Stick to guidelines and principles of EH&S and S&OD >Cost to serve to drive the profitability: Well manage cost and budgets to ensure operation continuity within established budgetary. CIP and cost saving can be expected in any way. Fully follow RFQ process to support the tendering activity >Logistics planning: Work with global and regional planning team on supply planning to get the inventory available to support the business requirement and meet customer expectation. >Strategic partner as market point of contact: Play a vital role to act strategic partner to engage with commercial team to capture their expectations and requirements on supply chain to bring them into supply chain community for discussion of possible solutions and alignment, in the meantime, Update the progress of supply chain strategic initiatives, project and operations to keep them on the same page of what’s happening in the end- to-end supply chain.

Job Description - Conduct product in-service : Support 3D system during electrophysiology procedure in hospital - Manage territory sales & clinical case in the assigned accounts - Develops customer & accounts with strategic planning and execution - Promotes professional education activities to enhance the knowledge of Health care professionals - Meet or exceed sales & case targets through sales driven activities - Develop clinical capability to fulfill customer needs - Negotiate pricing and establish hospital contracts. - Develop strong relationships with perspective customers including physicians, nurses, and technicians and purchasing and administrative personnel

Develops a plan to achieve objectives through sales and servicing of medical specialists, institutions and other healthcare customers in a prescribed territory. Schedules appointments and makes preplanned sales presentations to customers. Makes regular visits to customer locations to collect information on orders and market conditions. Implementation of field marketing activities to achieve sales targets. Promotes and coordinates Professional Education activities extensively to improve the knowledge of Health care professionals. Performs contract and tender management activities. Prepare and submit sales & other reports on timely basis, analyze sales, Customer Coverage, reports, forecasts & documents to support the team for improved results towards achieving Objectives. Follows up with customers to resolve any issues and ensure satisfaction.

Manage territory sales in the assigned accounts Provide field service to customer. Conduct product in-service, product evaluations and new product launches. Provide updates to marketing and sales management regarding business conditions and competitive activity. Negotiate pricing and establish hospital contracts. Develop strong relationships with perspective customers including physicians, nurses, and technicians and purchasing and administrative personnel. Meet or exceed sales targets.